Data issue

[kuska2]

Hello. I have 1 GB available and used 225 MB so far. But Public Mobile sent me SMS that I used 75 % of my data!

What is going on?

[dust2dust]

@Timer  - MMS does not take from the data bucket. Sending pictures via imessage may because it has an option to not use actual MMS. But we don't yet know if the OP is using an iphone.

[Timer]

@kuska2 

maybe you send MMS photo is will taken from your data.

[kuska2]

When I get to 300 MB, everything shuts off

[Timer]

@kuska2 

can you check it's turn off all apps background.

[esjliv]

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@kuska2 wrote:

I thought I got the last message they turned my data off at 300 MB

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Your data should not turn off if you are showing remaining amounts in your My Account.

Check the settings of your device to see if you have data limits set to either warn you or disable data when you reach certain limits.

The issue with this is your device may not be set up with the same start date as your actual start date of your public mobile account. So best to rule this out.

[kuska2]

I thought I got the last message they turned my data off at 300 MB

[kuska2]

Yes... The issue only exists for 2 months... Probably after Public Mobile update

[MrSpock]

@kuska2 hi sometimes those texts are sent out in error check your self serve and go by what is showing in there 

[dust2dust]

Did you check your usage on your account? Or your phone? Click the little circle refresh icon underneath your usage boxes to maybe get some updated numbers.

[Timer]

@kuska2 

call *611 press 3 and you need your 4 digit PIN.

or tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

To Login Page

or Usage History page - Filter problem - Community (publicmobile.ca)

[esjliv]

Go by whatever your My Account says in this area shown below. This normally most accurate, so you can ignore those messages if it does not match what is remaining.