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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Iphone 6 "searching" for network

Iphone 6 suddenly stopped connecting to the network yesterday. We have tried:- Rebooting- Removing and cleaning sim card- Adding $1 to the account- Reporting phone lost, suspending service and resuming- checking the SIM card to see if it was jacked ...

Still unable to transfer my Telus phone number

Resolved! Still unable to transfer my Telus phone number

I’m just about to give up and go with the phone number that came with signing up with public mobile, since it seems impossible to get it transferred to my new phone. I’ve tried and tried again, with no luck. I’m 77 years old, which is no excuse, ju...

sim card

paid for a sim card was told 5 to 7 day delivery now 11 days no sim card ?

How do I get a ticket going with a moderator

My phone has no service and I need help trying to figure out why - was working one minute and then had no service the next - never had this problem before and I have been using the service for a few months now.

Reactivate old numbern PM carrier

topics merged

Resolved! Locked Out

Hi, I entered my password incorrectly too many times and I have to contact a Public Mobile representative. Where and how can I contact them? Thank you

Resolved! Phone number not registered in my name?

I'm having an issue trying to verify some information because my public mobile number is not "registered" in my name. How do I get it registered or who do I call?

Resolved! If downgrading plan

Hello, If downgrading plan, what happens to the extra refer a friend credits like if someone has a $25 plan and has $20 in refer a friend credits, they decide to downgrade to $15. What would happen to the extra $5 in refer a friend credits for that m...

Resolved! Payment

I have two numbers of Public mobile. I just changed my credit card number for the auto pay. How can I know that auto pay is set for both the numbers?

Long distance calls when trying to call in Canada

Resolved! Long distance calls when trying to call in Canada

Hi! Everything was working fine until last week, but now I can’t pass any call. I have the 100 min Canada wide plan at 15$ and I still have minutes left to my month.When calling I get a message saying that I need a long distance add on and so my call...

Resolved! Sin pin unlock PUK needsd

inloxked my sim

Resolved! Sign in account

My husband has been unable to sign into his account since it's been set up, he had someone help him with this and has forgotten his password but the security question that they asked he has no idea as he did not choose this security question however ...

Signed up Tuesday, no service yet

Greetings, Opened an account, activated (apparently) my sim, was assigned a number, and have never had service. Sent numerous msgs to moderators and have heard no reply in over 36 hours. Submitted a ticket 40 hours ago, and no response yet. My CC was...

no service on my phone

not sure what is going on but my phone has not had service since yesterday and I am on Autopay and not sure what the problem could be. did an up date and still not service??

Network issues?

Are there network issues right now? My phone keeps dropping service. And then is now also saying no sim card. Do I need a new sim card? It's about 1year and half old.

after change to Public Mobile in coming call not working

Resolved! Im not able to get into my self zerve at all

Resolved! Change my phone number

Resolved! unlimited international texts and pictures

what is included in unlimited international texts and pictures in terms of features and fees

"Revenue Canada" calls

Today I was suddenly bombarded with calls from 12 different Ottawa numbers, and Bangladeshi numbers that were supposed to look like Ottawa numbers - but the user didn't hide the 880 country code. Some left that ridiculous "call back right away or yo...

Get back old number

How to retrieve my old number (was mistakenly changed 24 hours ago)

HELP!

Resolved! HELP!

So i've been trying to access my old number that i had with this service provider a lil while back that is linked to several important accounts via 2FA! I messaged the moderator and even made a post a couple days ago and now i can't find it?! I calle...

Resolved! Deactivation

Hi i want to deactivate my account and get a refund thanks

Resolved! Sim Card Never Came

It's been a month since I've ordered 2 sim cards in December. Is this normal at all? I am frustrated as I've already cancelled my phone lines and I was expecting the sim cards to be here by now.