Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi everyone, I'm new to Public, and signed up for the 25$ plan with 500 MB of data + a bonus of 500MB with AutoPay. Is the bonus 500MB just for this billing cycle, or would I effectively get 1GB of total data for the rest of my time with Public so lo...
How will I know when my ticket has been answered? I am waiting to hear back about porting my previous number over from Koodo....
Hello! What are the exact steps to upgrading to a new phone? I already have a working account here and my new Samsung will work on the network....
I just activated a $25 with promo code FREE3GB. Now I see besides the regular monthly data there is a one-time 3GB data available. I am wondering how this promo data is being used in what order?Particularly, is it used before or after the monthly dat...
Hi, I got a new sim and tried to activate it. However, on the last page, it failed (after payment). So, I tried to log in and it failed. I tried to recover password and it said no email address. But I tried to activate the SIM again and it said the S...
i forgot password then i guess i also forgot security question. i need to get in to update to bigger plan.
Hi, I just bought a publicmobile sim yesterday and I want to port my old number to this one and get rid of the current number. I tried doing it online through this link: https://selfserve.publicmobile.ca/Overview/ChangeNumber/ but it didnt allow me ...
My referral code has either the number zero or a capital letter O. How can I be sure which one it is?
Can I dial internationally directly from Public Mobile? If so, is there any call rate chat for various countries!!
I had 3 accounts i have that all went from over the amount of needed referrals for a free plan and suddenly they all 3 went to 10 referrals only. This is not cool!! Cant even contact moderators as when i go to search the mod to send message nothing ...
Cut off my sim card please
Suddenly, my phone shows emergency call only. I am with Public Mobile for over 2 years. Very happy customer. My account is active and fees are auto paid every month. I called my wife 2 hours ago and it was fine.I tried to restart the phone, repositio...
The address was wrong the correct address is edited by computergeek541: address removed
I had why phone number transfered from another phone supplier Fizz to Public Mobile. When I make a call, the supplier's name appears «Fizz» appears at the receiver ens and that's it. My name and phone number do not appear. Most people do pickup the c...
Been on Public Mobile for 2 years without issue. For the past week my calls have been going directly to voicemail, I don't receive texts. I can call out and send texts. Its a Samsung S5, I tried every suggestion posted on numerous forums on my phone ...
Just set up an old phone on public mobile. It makes phone calls and texts fine, but it seems to not be able to receive calls. It goes straight to voicemail.
I have two phones. Phone #1, has no SIM card (ie new phone) and Phone #2 has SIM card with $90 on pre-paid Telus plan. What I would like, is to set up Phone #2 with Public mobile. I want to Port the Telus Prepaid number. This first part is easy. ...
Hi everyone, Do you see the $10 bonus in your account right away or do you have to wait? Thanks!
I received auto text from public mobile indicating that I have less than 10 minutes remaining (voice). There are still 200 mins (200 min US and Canada Long Distance) and 400 mins (400 min Intl Long Distance (Incl Canada & US) remaining. Could you ple...
PROBLEM SOLVED THANKS !!Never had an issue before but this time .... I Tried to call my voicemail as I have some ... Its telling me ... ("" Sorry cant connect your call you don't have an active long distant add on .. press *611 to add on "") ?? any i...
I'm new to Public Mobile and this process but like many of you, the auto-payment failed despite nothing being wrong with my credit card information or card. 611 doesn't work and have tried to make a payment via my account. How does one reach a mo...
My Mother in laws CC number has changed. Her account is currently suspended because the old card is no longer in use.\ When I enter the new CC I get this error: "Unable to Process TransactionSorry, we are unable to verify your credit card information...
I was setting up two phones and managed to get an error on the first that made the sim number show up as invalid when I went to try it again. The account I tried to make doesn't seem to exist either. I also tried to do the second sim number and it st...
Just activated my new sim card and phone and text are working fine. But I cannot get the data to work on the phone. I have entered in the APN settings as directed but still there is not data - it keeps saying server not found. I turned off my wifi...
Hello!When I signed up for Public a few months ago I got the promo 3gb that doesnt expire until used. I just switched to a new plan (The $30 for 2gb) for my next cycle due in a few weeks. I was wondering if I will keep that promo 3gb if I am switch...
HiMy nexus 5 wifi stopped working after installing PM sim. Wont connect to wifi any more. Any suggestions.
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