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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 42762 Views
  • 152 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 53055 Views
  • 182 replies
  • 30 Bravos

Resolved! Calls to USA

I have tried several different phone numbers to Oregon and Washington and received messages stating that the number is not available .Is my phone or the ability to call the USA being blocked?Thanks for your timeDemas11

Demas11 by Good Citizen / Bon Citoyen
  • 833 Views
  • 2 replies
  • 0 Bravos

activation

i am trying to activate my phone and port my number but its been trying to activate now for 4 days. any ideas on whats going on 

ruthchiasson by Great Neighbour / Super Voisin
  • 1169 Views
  • 8 replies
  • 0 Bravos

Resolved! sim card swap

lost my sim card, and got a new sim, and would like to activate,in self service not available, need help with to register to my account and number 

Nilde by Great Neighbour / Super Voisin
  • 2027 Views
  • 13 replies
  • 1 Bravos

Resolved! Sim card

I paid for a Sim card on 1st March 2021, still have not received it 2 months later. I want to be refunded now

BrunoPiat by Great Neighbour / Super Voisin
  • 1517 Views
  • 7 replies
  • 0 Bravos

Resolved! No service after porting in a number

I port my number from Koodo to PM using self service / change my number. It showed as successful at the time. However I cannot call or use cellular internet. It has been 3hs and I tried multiple times to reboot and take out/put in SIM card, and still...

popoxee by Good Citizen / Bon Citoyen
  • 3980 Views
  • 4 replies
  • 0 Bravos

Resolved! Being charged PST in Alberta

Hi there, I recently relocated to Alberta from BC and have updated my address, credit card, etc. in my account settings, but it looks like I'm still being charged PST despite Alberta not having PST. My bill is $36 after savings and before taxes, so s...

tr999 by Great Neighbour / Super Voisin
  • 2016 Views
  • 6 replies
  • 1 Bravos

Resolved! ** appended to phone number

I have a Samsung A8 phone.  I entered a (local) phone number into contacts and it automatically appended two asterisks (**) to the end of the phone number. They cannot be deleted. When I make a call using this number I get a message "Hi, Public Mobil...

JohnnyXI by Great Citizen / Super Citoyen
  • 1704 Views
  • 9 replies
  • 0 Bravos

Resolved! add on

I did add-on for my data because I run out my date this month, so how long I can use my add on date after I added it? 

haotian by Great Neighbour / Super Voisin
  • 1010 Views
  • 5 replies
  • 0 Bravos

unable to make a payment

Hi,my son’s account is due to be paid but it’s saying that he $0 balance owing and that he has $10 available funds and when he tries to pay the remainder of what his bill really costs it’s says that he doesn’t owe anything yet his phone isn’t working...

Berta72 by Great Neighbour / Super Voisin
  • 641 Views
  • 2 replies
  • 0 Bravos

Resolved! 500 gb

how much free data is included in my 25.00 plan? 

Debi1 by Good Citizen / Bon Citoyen
  • 2905 Views
  • 23 replies
  • 0 Bravos

not workinbg

when i try to make a call it says the number is long distance which it isn't, when someone tries to call me they get a busy signal

annnicholson by Good Citizen / Bon Citoyen
  • 3263 Views
  • 34 replies
  • 0 Bravos

Resolved! Porting number to a new providor

I'm being put on my corporate phone plan and would like to port my number to them (telus). My IT department is asking if I've provided a note to Public allowing this transfer - what is the process that I must go through apart from providing Telus wit...

crumsie by Great Neighbour / Super Voisin
  • 1371 Views
  • 8 replies
  • 0 Bravos

Porting my phone number

I switched from Telus to p.m. yesterday tell us as my number is gone but my phone does not work yet with p.m.

Trbloue2 by Good Citizen / Bon Citoyen
  • 1243 Views
  • 5 replies
  • 0 Bravos

Toped up but no data

I have toped my account up and it says active and I owe nothing. When I turn on my data my phone says I'm using data and how much but it keeps popping up to sign into public mobile network 

JenPOD by Good Citizen / Bon Citoyen
  • 2804 Views
  • 25 replies
  • 0 Bravos

Resolved! Porting a non-local phone number from Bell to PM

I've had the same mobile number with Bell for many years despite the fact that I have moved to a new city during this time. Will I be able to port my old phone number when I activate with Public Mobile even though it's not a local number to my curren...

acheeseman by Great Neighbour / Super Voisin
  • 1136 Views
  • 5 replies
  • 0 Bravos

Data not working new PM account

Searching the topic, I see there are others who have had the same issues. It seems I have the apn set up correctly. I am still having issues receiving picture messages, or connecting via data. LG g4 phone. Bellow is apn settings.   

Capture+_2021-05-11-09-31-08.png Capture+_2021-05-11-09-31-19.png
Noob1234 by Great Neighbour / Super Voisin
  • 743 Views
  • 4 replies
  • 0 Bravos

Resolved! I don't think store clerk put through referral...?

Hi, My friend signed up for Public Mobile with my referral in store, however despite printing off the code, the clerk didn't seem to do it properly or was very confused. I checked both accounts and neither shows any mention under 'My Rewards'. Is the...

kimbo_sells by Good Citizen / Bon Citoyen
  • 1412 Views
  • 7 replies
  • 0 Bravos

Resolved! Pay

I am unable to pay for my bill its showing number not found?

Gazal by Good Citizen / Bon Citoyen
  • 2055 Views
  • 14 replies
  • 0 Bravos

Resolved! Need an update on my Sim Swap Request

I requested a sim card swap last Wednesday May 5th, and have received a request authorization code via text but the service has not changed over to the new sim card. Can you provide me with an update on the process?

OliverH3 by Great Neighbour / Super Voisin
  • 1018 Views
  • 5 replies
  • 0 Bravos

Resolved! Why PM charged me $9.99 for my $8 bill?

I subscribed to PM $15 plan, after all the rebate came to $8 before tax, but why was I charged $9.99 from my credit card?  Taxes can't be that much? 5% & 6%?

danlee by Model Citizen / Citoyen Modèle
  • 1447 Views
  • 6 replies
  • 1 Bravos
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