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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2269 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3859 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34271 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45943 Views
  • 182 replies
  • 30 Bravos

Resolved! refund requested

I transferred my services (2x) and both had credits on the account. It was a monthly service. Looking for the money that I had remaining. 

GREYS_LOVER24 by Good Citizen / Bon Citoyen
  • 1813 Views
  • 13 replies
  • 0 Bravos

Can someone give me a reason for optimism?

Hi. I've been a Public Mobile customer for four days and it's been a really lousy experience so far. Signing up was unpleasant. Transferring my phone number was a nightmare. I eventually had to use my investigative skills to find a 1-800 number so I ...

steveb11 by Model Citizen / Citoyen Modèle
  • 4448 Views
  • 45 replies
  • 3 Bravos

Unable to make payment

Hi there just need help paying my phone bill it keeps saying my card could not be verified 

yasmin_trejo by Great Neighbour / Super Voisin
  • 715 Views
  • 4 replies
  • 0 Bravos

Resolved! Data usage

I am a new subscriber to Public Mobile. I was previously with PC Mobile, where I had an add-on of 100 MB of data per month. I never came close to using up even that small amount of data because I spend 99 per cent of my time connected to Wi-fi.I tran...

steveb11 by Model Citizen / Citoyen Modèle
  • 1059 Views
  • 5 replies
  • 0 Bravos

Re: Registration xxxxxx

I had the same issue. I have emailed support 2 twice now, and don't hear anything back. If I don't hear back soon, My service with my other provider suspends on the first and I will have to pay a whole other month. The fee from Public Mobile came off...

NicoleStates by Good Citizen / Bon Citoyen
  • 1461 Views
  • 9 replies
  • 0 Bravos

Anyone else experiencing data outage?

Just wondered if it was localized or not... Only been a few minutes but never experienced before.  Knowing about sim hacks I texted myself promptly to test it. Still good. Still have 1.5gb data on my plan too. Just odd cuz I have reception itself? (I...

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Pawprints1986 by Deputy Mayor / Adjoint au Maire
  • 855 Views
  • 6 replies
  • 0 Bravos

Resolved! Referral code

is there a way to get my referral code to give out without logging into my self serve?

Jasondimera by Good Citizen / Bon Citoyen
  • 1862 Views
  • 8 replies
  • 0 Bravos

Resolved! Security questions

How do I reset my security questions if I can’t log into self serve? 

Jasondimera by Good Citizen / Bon Citoyen
  • 1787 Views
  • 8 replies
  • 0 Bravos

self serve registration

keeps resending me a six digit number everytime i enter they send me a new one 

Dale3 by Great Neighbour / Super Voisin
  • 474 Views
  • 1 replies
  • 0 Bravos

Billing change

i am on automatic pay and just noticed I am being charged an additional $10.00 per month.I don't see any reason for this increase. I have not authorized any increase in my service

gzeweniuk by Great Neighbour / Super Voisin
  • 1430 Views
  • 12 replies
  • 0 Bravos

Resolved! Lost phone - can public track it?

This probably isn’t the right place to ask, but I lost my phone last night, and didn’t have “find my iPhone” turned on - so is there any way public can trace where it last was? The phone does still ring for quite a bit before going to voicemail

sophyc by Good Citizen / Bon Citoyen
  • 3580 Views
  • 13 replies
  • 0 Bravos

Resolved! 5Gb for new customers

I recently signed on because as a new member there was 5Gb free with $25 plan or more.  It’s not showing up.  Why?   I am limited to 1gb.

Karlynjacobson by Great Neighbour / Super Voisin
  • 1632 Views
  • 10 replies
  • 0 Bravos
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