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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! New account # want to port my number to public

I am currently with Koodo I have activated new number with public mobile. Now I need to port my number from Koodo to public what should I do as I didn't see the option on self service

Resolved! My email address is changed now. How to login with new email

Resolved! SMS Problem

Sorry about jumping on the mms thread I misread it, I'm having problems with SMS I used to be able to send and receive text and pictures now I can only do text, what's happening

Resolved! US roaming, (no VoLTE)

Hi, is there a way to enable VoLTE on my Public Mobile account? I am using roaming while travelling in US and the quality is pretty bad. Can’t even place a call even when I have two or three bars on T-Mobile. Thanks.

Resolved! New Rewards System

hi I am on the new rewards system I was wondering where a list for community rewards winners for june is I didn't receive any points ,I know I was in the top 6 or 7 which should have been good for 10 bucks/points

Resolved! Text messages history

I'm a former Public Mobile customer. I want to retrieve my past 4months text messages history. How can I do it. Please advise. Thanks.

Resolved! Activate

I forgot my email address and password and i change phones. Also i want to add a sim card to my account and get a number for another phone. How do i do that

Resolved! {"message":"Unauthorized"} Port Error, Help Please

I was trying to login to my public mobile self serve account, whenever I try and login it presents a blank page with {"message":"Unauthorized"}Is this a temporary problem...? Should I be concerned? How do I get around this?

Resolved! Can I change plans but keep my 2GBBONUS?

So as we all know, PM now offers 4G plans. I signed up for 4 new accounts with the 3G plans just 2 weeks ago. Now I was wondering if I could switch top 4G? I entered the 2GBBONUS which is 2 GB extra per month for as long as you stay with Public Mobil...

Resolved! Shifting cities in BC

Hi! I'm having to shift from Vancouver to Kelowna and I was wondering if I'd have to change my number or not (which starts with the 236 area code) so that I don't get charged any unnecessary long-distance charges.

Resolved! Suspended, but payment taken

my payment card was expired and I just received another card. I hadn’t gotten a chance to update the card in the account. It says my account is suspended but yet it took the amount out of my account this morning. What’s up with that? I don’t want to ...

same song and dance

i am locked out of my account due to two factor. This is so dumb. if im reporting my sim as stolen, of course im gonna use a device i haven't used before. so this is not a good time for two factor. the thieves are not gonna tell me if i got a code, i...

Filters for Usage History on new Self-Service NOT Working correctly

@CS_Agent Please note that the filters are not working correctly in Usage History in the new Self-Serve. When you select a time (7, 30, 60, 90, custom dates) AND you filter by type of info (Talk, Text, Data, MMS, etc) the result only pulls up a few ...

Cannot make payment less than $25???

I use vanilla prepaid cards, and when they are nearly used up, I have typically found my public mobile account to be a great place to empty them out. Today I wanted to make a $10.71 payment so I could toss out another card. Well what's with this? ...

Not Receiving Calls

Hello, I activated and registered my SIM card about 2 weeks ago. I can do outgoing calls. However, I am not able to receive incoming calls. It says "The customer you are calling is unavailable at the moment. Please try again later." Please help ...

We activated a 40$ voucher, but it shows us the time frame from the previous month?!?

Hey we activated a 40$ voucher today and it shows us the credit in our account. But the account also shows us, that the time frame is/was for the previous month?!? We bought the voucher today 07/19 and it shows us that expired on 07/16.. why, how? An...

data usaged

Data is consistently being used around 12:30am when I am at home on wifi. This has put be at 75% of my data usage. Why and what is causing the data to be used when I am on wifi?

Resolved! Possword changing

I lost my Visa card and want to change my payment information. But my password doesn't work and when I want to change my password, every time a message will pop up " It is an error with your email address or your password, try later" Please let me kn...

Resolved! 90 day plans

where can I find info on 90-day plans?

Resolved! How to register or set-up an account

Hi, How to register and/or set-up an account? Thank youBea

Need help setting up account

Resolved! want to change my self serve email

hello i want to change my self serve email as my current email does not work, i need to make a payment. please help

Resolved! number porting from Bell

Usually how long does it take the number porting from another service to PM?. I already received a text from Bell and my bell number is not in service anymore but my PM number hasn't changed, meaning it was not successfully ported maybe?. It's been 4...

Resolved! Self service account not logging in

I tried changing the password and it still wouldn’t let me in.

Resolved! iPhone 6S Plus suddenly won't send SMS to any Android users!

Hi, everybody! Total newb here. Been with PM for a few years with no issues such as the one I'm having now. iPhone user. Did not make any settings changes etc, suddenly noticed Android users are not getting my SMS texts. But if I send a pic, or a mem...

Resolved! I want to know the number of a no caller ID that called me

i want to know the number of a no caller ID that called me since they keep harassing me, thanks

Resolved! Adding Data

My data ran out and i’m trying to add more how can i do that? i’ve been trying for the past days

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