Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Payment

Resolved! Payment

Does anyone know if you can pre authorize your phone bill so it comes out of your bank account? I only see a credit card option.

Resolved! my phone bill

I will like to know how to get my phone bill, appreciate any guide. thanks

pin

i need to change my pin

Resolved! Calling Bonnie Scotland

Hello Public! My dad is a senior. He's thrilled that I got rid his smartphone and bought him a flip phone I bought him a $15 plan from Public...even though he doesn't know how to text He lives in Ontario, Canada but has family in Scotland. He's pay...

Resolved! Voice message

Hi, i had my voicemail greeting setup. Is there any option to turn off the leave message function? I would like people hear my greeting if I am not available but do not want them to left me any voice message. Thank you.

Resolved! 2 OTHER PHONE LINES

Hi,I have 2 other phone lines for my granddaughters that I pay for with my credit card along with the new one for my grandson that we activated today. Is there a way for me to see all the accounts under one e-mail and password?

Resolved! Trying to figure out the discrepancy

Hi, can you tell me why I got a text saying I used up 75% of my data but then when I checked my account it said I’ve used 512MG and have 506MG left? (I have a total of 1024MG per month) That’s Just over 50% right? What am I missing?

Data not working with Blackberry Key2

Admin- locked out

I locked myself out of my account help

Resolved! how not to use all my data so fast?

I got the $15 plan so very little data but I use an iPhone and need iMessage turned on as my kids text me from our Mac computer when Im not home.. anyways I turned on my data for a couple days and now I'm almost out of data! anyone know how to stop m...

Resolved! Phone compatibility

Hi, I was wondering if the samsung galaxy A71 was compatible with public mobile?

Resolved! Stop service

My cell phone number is 5**-***-***7 please cancel this number, thanks Edited by ShawnC13: Removed phone number

Resolved! Self Serve Errors on Plans

Hi there,I think there is something wrong with my account. When I go to look at my plan, nothing comes up. I also can't change my plan because again, nothing comes up. When I click "plan details" from the overview page I get sent to an error page.I'm...

Unable to get service

I have purchased a sim card from the store and activated it online. When I put the sim card in my iphone there is no service. I have changed my APN but nothing works. Please help!

Resolved! referral has left

I cannot find the info anywhere that tells me which of my referrals has left public mobile

Resolved! No data, but can phone and text

Good day:)Just got a new phone: Motorola G8.My sim card with PM works perfectly on my old phone, with at least residual 50Mb of mobile data.But on my new G8, it can only phone and text, and NO mobile connection.Tried resetting network setting, and re...

Changing Plans

Hello,I'm considering downgrading my plan to a cheaper option and wanted to know if it was best to wait until the next billing cycle or do it now. Will I get a refund on the remaining days?

Resolved! lost phone - never registered account - unable to change sim

Hello. my son lost his phone and i never setup/registered the account. i am unable to create an account for his phone as i dont have access to the phone to get the texted code. need assistance in gaining access to the account so i can activate a ...

Resolved! Walmart information re 3G vs 4G data

A representative from the mobile center at Walmart in Halifax advised that having 1GB of 3G data is like having 100MB of 4G data. He stood firm on that point, even when I raised doubt in the accuracy of his information. Anyone care to weigh in on ...

Resolved! Voicemail Message

So I've just set up my voicemail, and was asked to say my first name, but also create a greeting? Will both of them be used?

Incorrect address

When I placed my order for a SIM card I made a typo so the street number is wrong. Please tell me how to correct this.

Bonus Data with AutoPay for how long?

Resolved! Bonus Data with AutoPay for how long?

Hi everyone, I'm new to Public, and signed up for the 25$ plan with 500 MB of data + a bonus of 500MB with AutoPay. Is the bonus 500MB just for this billing cycle, or would I effectively get 1GB of total data for the rest of my time with Public so lo...

Resolved! ticket answered

How will I know when my ticket has been answered? I am waiting to hear back about porting my previous number over from Koodo....

Upgrading to new phone with existing plan?

Hello! What are the exact steps to upgrading to a new phone? I already have a working account here and my new Samsung will work on the network....

Resolved! how is the promotional 3GB data being used

I just activated a $25 with promo code FREE3GB. Now I see besides the regular monthly data there is a one-time 3GB data available. I am wondering how this promo data is being used in what order?Particularly, is it used before or after the monthly dat...

Resolved! Error creating account while activating SIM

Hi, I got a new sim and tried to activate it. However, on the last page, it failed (after payment). So, I tried to log in and it failed. I tried to recover password and it said no email address. But I tried to activate the SIM again and it said the S...

Community

Forum Posts