Community

Resolved! Autopay and funds in PM account

How does it work if I have funds in my PM account, but I’m also set up with a credit card in Autopay? I’m guessing both aren’t necessary? Can I just have payment coming out if my credit card after I’ve used up the funds in my PM account?

Resolved! reactivation of phone and change my credit card number

I want to change my credit in my profile. How should I proceed?

Resolved! forgot password and user name

my phone is xxxxxxxxxxxxxxxxxxxxi have forgot my user name and password . so i need my user name back .please help me .its so confusing  edited by computergeek541: phone number removed

Resolved! Login information

Hello , I have forgotten/lost login information for my daughters account . How do I get it or how do I open new account ? 

Resolved! Plan Change and auto pay

I made a plan change that will happen on the 25th. I will be going down from a 50 to the new 45 dollar plan. My question is, Will Auto Pay work. As it did not work last month.I double check that auto pay was enabled I just don’t want A repeat of last...

Resolved! Reactivate account after sim-jacking

DISREGARD I found the tab to do this! Okay so my new SIM arrived today. I installed it and the account is showing the correct number. How do I reactivate my account? I selected “stolen account” when I deactivated it. 

Resolved! HELP! Used the same email address for 2 new numbers, can only access 1 account now

I have to update my payment information, but I can only log into 1 of the 2 accounts.How do I fix this?

Resolved! I am getting messages that say I do not have Talk. What does this mean?

Resolved! Data not working

I have Moto G Power 8 Lite and people with this phone has also been having issues. Is there any way I can get the APN settings file from a mod to send to my phone please. I can't access my APN settings and I've been without data for a week.

Resolved! Re: Locked out of my Account and system won't accept my payment

i locked out due to my security question. can u pls call me ASAP? my other no is xxxxxxxxxxxx thnx.  edited by computergeek541: phone number removedhello do u get it.

Resolved! Export Usage History

How can I export my usage history?  I need my call records. I am able to view them but do not see any option to export them.

Resolved! Data priority

What is the priority in which data and data add-ons are used?Lets say I have a 250 MB data plan per month, and I also purchase a 1 GB data add-on.When I use data, does it go through my 250 MB of data first before subtracting from my 1 GB?Or is the pr...

Resolved! eSIM suport?

Any news about eSIM support? The last messages I found on the forum are from January 202, I was hoping for some good news regarding this. Vasile

Resolved! Travelling / moving

Hi!At the end of the month I will be driving from Toronto to Burnaby. 1) will there be any overcharges for travelling (out of my region)2) do i need to change my number once I am there ?  I just want to know if i should be aware of any charges. Thank...