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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! No add-ons under US Roaming column on My Add-ons page

I am unable to purchase a new 10-day add-on because the roaming add-ons are not visible on the My Add-ons page. They were, but now they’re not. The other columns are populated with various add-ons. Any ideas?

Data

I used to have several gigs of data, but some has been removed from my account, why? I need it put back on.

Understanding my charges

I was travelling to the US so I purchased a more inclusive plan with more data, calling and texting until I got there and realized that none of it was valid if I didn't pay for roaming. I bought top-ups so I was charged $22.40 on June 21, but I was a...

Resolved! No Service

I canceled my TELUS account and activated a Public Mobile account but when I put in the Public sim card I still have no service. What am I doing wrong?

Trying to transfer my existing Numbers to another service provider

There seems no way I can get all 3 of my numbers to be released. (Only one was released)

Resolved! update credit card

Does not allow me to update my credit card info

Resolved! Locked out of account

Frustrated tried for 3days.

Very slow data on S22 ultra phone

I have an s22 ultra and have noticed for quite a few months my data is extremely slow almost to the point it isn't working and had been inconveniencing me quite bit, sometimes I have to try and load pages several times and then it start working and s...

Resolved! Question about the: 50$ Unlimited Canada-wide/U.S. minutes + 10GB data plan

Hello, I am looking into a plan that I can use in the States since I am living in the States for up to six months at a time. Does the "50$ Unlimited Canada-wide/U.S. minutes + 10GB data plan" allow me to make calls and texts within the States, and ...

Poor Signal in Ottawa

Since the wind storm a month ago, our household and neighbours on Public have had next to no signal in certain Ottawa neighborhoods. All incoming calls go straight to voicemail, and outgoing texts/calls mostly fail. PM signal bar sits a 1 or 'no sign...

Resolved! How do I get mt friend referal after I already set up the account?

HI, I just set up a friend for Public Mobile. I haven't done that for a while and I never used the friend referral code before so I had to skip it. Now my friend is all set up on Public mobile but now I want to register my code so that we both get t...

Can't update my credit card

I got message from public mobile that my registered credit card is going to expire soon. I tried to update my credit card, there's literately no place to do that. I tried to remove the card and add it back with the new expiration date and CVV, the we...

Resolved! roming in US

I have US talk roming and "no service" message I'm in Fairbanks Alaska

Resolved! submit a ticket for portout authorization request to transfer number

Public Mobile has not sent a portout request to PC Mobile so I can transfer my phone number

US roaming

My US roaming is not working. I successfully paid for and added it to my plan. Where do I get the activation code from?

Resolved! Reversing Payment.

Hello. I just found that my kid played with my phone and added a bunch of minutes that I don't need. I there a way to get the payments reversed?Thanks.

Resolved! What is involved to change my ell number?

Hi,I want to change my cell phone number and wanted to find out what is involved and what the ramifications are.A few questions:1. Do I loose any of my current benefits? ie extra data, extra minutes, auto-payment benefit etc.2. Where on the website d...

Resolved! Access account libre-service

Hello,In fact I did forget about my password and I tried too many times that my account has been desactivated.What should I do to reconnect.Otherwise how could I have my account number of the offer (14 digits) ?This too urgent, please try to reach m...

Resolved! Dont know email

Hi i dont know the email i setup my account with , it was on auto pay from my credit card for so long so i didnt bother logging in. Now i got new credit card and dont have access to my account.

Resolved! US roaming and add ons

Every single time my partner travels from Canada to US (alaska) the US add ons and roaming doesn’t work properly. The “Community Service” to create a ticket and try to receive help is SOOOO convoluted for another person to assist him (while he’s tra...

Resolved! Refund

Hi I added the $20 US roaming and data bundle and it has not worked. I posted extensively to the forum looking for help but nothing worked (see exchange in forum). In addition to what I posted I upgraded to android 11 and reset the phone. My phone...

Resolved! Paid but no internet apps

On auto pay... plan date yesterday. Also changed plan same day (yesterday) and paid new amount as well (so still have credit). Still showing expired and some internet secure apps like 'square' still will not work. I need this fixed. Please help.T...

Resolved! rewards not applied

I needed to suspend my account, upon reactivating, the auto pay reward and one another disappeared. Do I lose them?

Resolved! Out of minutes.

Hello.Why do I get this message after the renewal date and have to add more minutes? Thanks.

I need your help for new plan

I paid $50 for June and now the plan is overmy account has been suspended because I haven't paid for the next plan(July) yetBut I want to use the $35 plan for July instead of the $50 plan I used in JuneSo I tried to change the plan and pay on the sit...

Resolved! Canada/US plan doesn’t work

I changed my plan to have the unlimited Canada/US plan and now I’m in New York City and nothing works. I got no data, no phone or text but have been paying for this plan the last 2 months. I’m not impressed.Am I supposed to do something to activate i...

Resolved! Locked account

I have been trying to log into my account to no avail. no one has contacted me for a long time. The account says locked out Everytime I try to enter the password I had saved specifically for Public Mobile And now they are charging almost double of w...

Resolved! Transferring a PM number to Koodo

I would like to keep my existing public mobile number and transfer it over to my new Koodo account. However, my phone and PM sim card were lost so although my PM account is still active, I am not currently able to receive an SMS text to port the numb...

Resolved! Did not receive my rewards

I had my phone stolen then suspended my account until I received a new phone and sim. When I reactivated the account and changed the sim I was billed in full without the rewards I had been receiving for several years. What should I do?

overpayment

I changed my bank account for autopay and I am paying usually around $12 however I got charged for$16.

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