[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Seems like a fraud
Hello customer support,I bought a phone from a third party on Best Buy recently. After inserting my SIM card into the new phone, I find out the phone is locked and has debt on it. So I put the SIM card back to my older phone, but my old phone could n...
Resolved! Traveling to Mexico
My family is traveling to Mexico and I am wondering if the WhatsApp is going to work while vacationing? Also, if I have an emergency are there are other options for calling from Mexico to Canada?
Resolved! I cannot find my previous provider when porting
I was trying to register your service for the first time and tried to port my number.In the process, I cannot find my previous provider which is Phonbox, therefore I could not proceed.Please let me know what to do.Thanks in advance.
Payment didn't go through
Hi. My phone payment didn't go through and I'm not sure why. My husbands did no problem and we used the same credit card. Will this affect my rewards? It doesn't seem fair as I have no idea why it was rejected or that it was till now. I didn't get an...
Resolved! Incorrect Plan Info
I updated my plan under my account but when I log into the site on my cell it’s still showing my previous plan. When I log into my account on a different cell it shows the updated plan. Why am I getting different results under the same account? Ho...
Resolved! Regarding cancellation my plan and port my existing number to different provider
Hi anybody could help me to close my account with public mobile. However, i want to use my number with different provider. They want me pin number from public mobile. anybody could help me would be great, TIA
Resolved! Changing plans says I'll lose current promotions
Im' going to change my plan, when I click it it has a large warning saying "you will lose current promotions" what does that mean? Does it mean I lose my rewards? Does it mean I lose my add ons? Anyone know?
Resolved! Top up invalid
Purchased a $50 dollar top up from London drugs and the pin is invalid. Tried online and by phone still not working. So disappointed. London drugs said to contact you guys but there's no contact number. What now i loose out on 50 dollars? What the h...
It sounds like someone is dialing the phone while I'm on a call
It sounds like someone is dialling the phone while I'm on a call and I'm unsure of what is causing this. I have tried using a different phone with this SIM, resetting the device, turning airplane mode on and off, and no luck. The problem is inconsist...
Resolved! remove add-on
I want to remove Add-on 1GB that was added on July 15.
Resolved! Messages and calls are not working after activation
I activated the Public mobile more than 3 hours back. Although, I receive the SMS from public mobile, my messages or calls to other mobile numbers are not working. I opted for the porting to my old phone number.
Resolved! Community rewards
When ranking the bottom 50% of “helpers” do people woth accounts that arent active count in that bottom 50% that dont get points or are they not accounted for in the ranking. Basically what im asking is, do you account for the people who dont interac...
Usage History page - Filter problem
I saw couple members talked about the filter on Usage History and I seem to remember I didn't see all entries earlier, too. So I did an experiment. Turn out , it is true, the filter Usage History page does not work 100% The filter on Usage History...
Resolved! PublicMobile data promo coming soon? LuckyMobile is offering 5GB monthly bonus data now!
It is tempting! LuckyMobile is currently giving away 5GB monthly bonus data for plans starting @ $35, even for current customers upgrading plans. Is there any such thing with PM in the past, or will be in the near future?
1 GB of data suddenly running out
I've been using public mobile for about 5 years now, I've always had the same plan throughout- unlimited nation wide talk and text as well as 1gb of data. I have never had problems while using this plan. For the past few months now, I have noticed th...
Resolved! Data Add on not working
I just purchased a data add-on to my plan. However, it has not kicked in yet. Does it apply immediately or do I have to wait for sometime. I bought the add-on online in my Public account. I urgently need data for tomorrow. Any support/assistance is a...
Resolved! Changing the expiry date on my renewed credit card on “My Account”
I want to know how to go to my account and change the info about my new expiry date
Resolved! Family Plans
I have been with Public mobile for close to a year now, or longer believeI'm wondering if there is a family plan that I can get into, as the plan my wife and daughter are on, is not suitable for what they need the data forThey're both starting school...
Resolved! I meed to change n
Change my email address and pin
Resolved! Can’t reactivate my service due to email change
My sons account was registered to my account and because the public mobile website has changed, i can’t top up his account to get his service going due to his email change. How can i change his email to get his service going?
Resolved! Does Public Mobile offer a discount for people on ODSP?
As the title says. I am on ODSP and I have limited income. I am on the lowest tier and I would like to upgrade to a higher tier plan that offers 4g data that actually loads webpages when I am out.
Two accounts.
OK i have two numbers with Public mobile and I'm looking at down grading my account. I just don't want to loose me Plan and promos. Can I switch numbers from one of my accounts to another so my wife would have me plan and promos, the I could decide ...
Resolved! Openings
Iam trying to get my account reopen and I need the Code
Resolved! Can't log in
Hi! I have updated my password and the emails match however, I am still unable to log into my account.
Resolved! How to get Help for a Cell Tower issue
We recently got a new cell tower in my area and there have been a few issues since , like today , cant call out and no calls are coming in . And I know its the tower because I just drove out to the next towers coverage area and phone works perfectly ...
Phone Service
Hi, I changed my plan, made payments and it should be effective July18-August 17 but I still have no service.
Resolved! one time top up
would like to purchase one month top up
Resolved! How to report a payment
Hi, I am currently travelling and I don't need my public Mobile plan for two months. But my plan has just been automatically paid on the 20th of July... So here is my question : is it possible to report this payment on the 20th of September?Thanks fo...
Resolved! 4G speed
I've upgraded my plan to the "improved" 4g speed, waited 48 hours, removed and reinstalled my sim card and restarted my phone. It appears that my data speeds have not improved at all. What can I do to rectify this?
Public Mobile will not accept Visa Debit
The issue from this thread is back:https://productioncommunity.publicmobile.ca/t5/Get-Support/Does-Visa-Debit-work-with-Public-Mobile/m-p/816633#M546642I was able to change it to Visa Debit, but it stopped working, the service is suspended and it giv...
