Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I need data on my phone
What will be the impact on rewards, add-ons and other benefits received through boxing week deal. Will they remain as it is?
Hi all,I have a "no service" on my phone where it should say "public mobile" I have been dealing with a moderator "Jorge". I have not heard back from him in 8 hrs and it has been 68 hrs since my phone lost service. I am on automatic payments for ph...
Hi l was wondering if you can put extra money on your account. Like prepay a few months and set your account on Autopay and still get the rewards. Without adding a debit/credit card?? Any help would be appreciated. Thank you
Canadian Cellular Supplies just released their latest offer in conjunction with pm's Lunar New Year's promotion. A free sim card with up to 50% off your first month plus the pm promotion. I wonder how this works with the promo not being stackable wit...
Just set up a new account and for some reason the number I wanted to be ported over took the last four digits of my 'alternate' phone number. Please help? I need to keep my old number.
I bought a voucher from shoppers drug mart for my account and it does not work
My account says rewards applied since starting public mobile is 5 dollars no mention of 10 dollar referral credit
I have 15 dollar plan but i am not receiving text
having problem and can’t receive incoming calls. Calling out is ok. As I’m taking care of my farther who is going through treatment , a lot of the communities with doctors and nurses are done by phone communication instead of in-person .Have missed i...
Is there a maximum number of recipients of an SMS on PM? I couldn't find anything, though there seems to be a limit of 10 on some carriers. I need to send occasional announcements to a group that will number between 50 and 100. There's no money in it...
If I deactivate the phone, I'm worried I won't be able to contact whoever finds it. Are there any other options?
My phone number got transferred from TELUS to Public Mobile last night.However, I have issues with SMS. Regular messages (let's say from an Android device) are coming through. But iMessages are only coming to my old device (iPhone). Any ideas?
I need help . I cat get into my account cause I’m locked out for the 3rd time . I also need a moderator to help me transfer my Telus number to my public mobile account
i got the credit towards next month already but still haven't received the 5gb data and there is only 1 week left for this month.
Has anyone else noticed the help article not longer include the Porting Team phone number?https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection It used to be here: But now it is not.Has it moved somewhere, or does PM not want us t...
hello! I've activated the email and I know it'll take up to 30 days for the 5GB free data to show up on my account. How do I get the first month free? They've already charged me when I registered for the autopay. Greatly appreciate your response!
À factory reset didn't work. I still cannot use any data. Phone only.
Hey i want to port freedom number to pm. How will it work.???Thank you.
Hello, I activated my plan on Dec 26 2020, however, my phone number can't finish transfer over from the old device, so finally i need to choose a new number for my plan, and my plan was activated again on Jan 02 2021, and my account was reset again a...
Funny one here, got a new card, didn’t change it here. So auto pay didn’t work, so I changed my card to the new one, and now it’s saying on my account, I have no amount to pay. I try to pay manually, and put in amount due, and it says I have enough b...
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