Community

Resolved! I paid for data on July 14, 2020. Where is it?

Resolved! Being told I don't have US Roaming while calling a Canadian number from Canada

Hi,I am in White Rock BC trying to call a number in White Rock BC, but I get a message saying that the call cannot be completed as I don't have US Roaming add on.  I am physically in White Rock and google maps on my phone has me in White Rock.  Has a...

Resolved! activation

Activation fails after all information filled. Now I'm not able to access to my account ( since the activation crashed) and my Sim is not valid anymore ? I'm stuck!

Resolved! Data balance.

How do I find out how much data I have left on my account. 

Resolved! Re: New phone

Hello, Can I get some feedback on the Umidigi A5 pro. It's $149.59 at amazon.ca right now. Was wondering how the phone is. It's very affordable. Thanks and have a nice day.     

Resolved! Autopay and top up problem

I bought a Public sim a month ago for the first time and my first cycle payment was due yesterday. I tried to change credit card on autopay on last night and put in my husband's card details. This morning when I logged in my account was suspended as ...

Resolved! Dialing on keypad

I am unable to call anyone by dialing on the keypad. I dialed the voicemail number to check my voicemail and it would not put the call through. I tried another number and it would not put that number through either. How can I rectify this

Resolved! Account setup timed out before completion

Just tried to activate my SIM card and account. Received an error message before full account activation complete.  My account is not recognized but my credit card has been charged.  I have no way of signing into my account.  Tried the activation pro...

Resolved! Contact about porting my old number

My alternative phone number provided on my account (My mothers) because I don't use two phones personally has been getting calls from public mobile and I haven't been able to get a hold of them due to the lack of service provided to it's customers. L...

Resolved! cant get in my account

is there is a moderator i can talk to i am getting frustrated. i cant remember my password or security questions. and when i go to log into community it says wrong password. PLEASE HELP!!!!! i just want to upgrade my plan 

Resolved! Transfer home phone number (currently with Bell) to Public Mobile

I have a home phone with Bell in (705) area code.  It never gets used, so I would like to transfer my home phone number to my cell phone which is a (613) area code.  Will Bell allow me to port that number?  Or do I have to cancel this number and star...

Resolved! trouble with porting phone .. virgin mobile needs more information

Was contacted by tell us to provide my imei information 

Resolved! so no way to get two lines in one account like a family?

Is it correct to say that it's not possible to get two or more lines in one account?It's tedious to manage multiple accounts in the family. And it's actually discouraging for family to sign-up multiple lines especially when all the other carriers all...

Resolved! Compatibele with general Mobile?

Does anyone know if public mobile is compatible with General Mobile 6D?This model is not listed in the check section.

Resolved! Can not receive in coming calls

When people call my phone it’s goes straight to voice mail with the previous provider how do I fix this?