Community

Resolved! Suspended Account

My account was suspended due to auto payment didn't go through. I updated my auto payment information and paid the amount due, but I still couldn't use my phone and my account is still suspended. How long do I have to wait to reactive my phone? 

Resolved! Port in old number

I lost my phone a while back so I purchased a new SIM card and got a new number. But now I realize that I really need my old number back and it is still available because it says it's out of service is it possible to get that old number back somehow

Resolved! Plan expired - why?

Hello, I set up my autopay (plan 25$) in November 2021. So far it was working and the payments were automatically taken from my debit card, but a few days ago I received a message that my plan expired. I don't understand why. I also tried to pay for ...

Resolved! Phone stolen

Last week I switched over to public mobile, from chatter and my phone was stolen the same day my service was hooked up I never even had a chance to set up an account online no I bought a new SIM card put my phone number on I can't do that cuz I don't...

Resolved! Contact some help by phone

overcharge on April account how can I get to talk to some one am old and not computer smart

Resolved! Promo code not accepted

Dealer gave me promo code and it was not accepted when I activated SIM card. What do I do?  It was for new number. New account. Etc.

Resolved! Get Number back.

I am not using my number from last 100 days, neither I pay for services as I was out of canada. I am back now and want to use same number, is there any way to get help from service provider to get number back ? 

Resolved! add-ons

Hi,I put 40 dollars on my public account and I purchased 1G of data which cost 15$. So, the remaining is 25$ but what I see on my account is 10$. Where is the rest of my money?

Resolved! reset my pin

i think that it is very not professional not to have a contact number 

Resolved! 3G Phone vs 5G Phone

I understand that at the end of 2022, 3G phones will become obsolete.  Is this true and if so, i may need to purchase a 5G phone and how do I transfer my phone number and public mobile account to a new 5G phone.  Thank you for anyone able to answer t...

Resolved! how do i register a credit card

Resolved! Help me please to get back to Public Mobile

Hi, I have been in USA for the last 5 months. I used the usa option for the first week but it was not working. I did put $ in my account in November 2021 to keep it activated. I had to put $ on March 12, but I totally forgot. Now I can not access my ...

Resolved! how do i register a credit card

Resolved! Long distance

Hi,What Add on for long distance call to Indonesia?Thank you very much. 

Resolved! Old Loyalty Rewards not applied to account

I got a message in Feb that I was coming up on 1 year with Public mobile and would receive my 1$ monthly discount next month. The discount was not applied to my account and I can't open a service ticket. 

Resolved! Friday APRIL FOOL'S BLACKOUT

my public mobile service was not working from noon Friday until after midnight. Around 2 p.m. I made a one-time payment thinking that might resolve a problem. However I auto-pay so now they have two months of my funds. Does anyone know whether they w...

Resolved! iPhone 7 is not shipped out yet

I ordered an iPhone 7.  It was in March.  Over ten days passed.   It has not shipped out yet?  I wonder the reason.

Resolved! Topup

I made a payment to my account 1 day prior to the auto pay cycle for the next month because I had run out of data. How do I reset my autopay for today with my new payment and get my service restored ?

Resolved! Account locked

Hi there, my account was locked. I forgot my security question.