Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Getting a ticket

Resolved! Getting a ticket

After becoming a community member how do I get a ticket to transfer my phone number?

boxing day - free 5 GB data

I haven't received my 5 GB data - already passed 30 days.

RE: PORTING MY NUMBER TO SHAW - [deleted Luddite]

Can someone help me with connecting with a moderator, I am having issues in the process.

Resolved! Re: The Guide to Headache-Free PM Signup

I need a moderator to port xxx-xxx-xxxx please. Edit by Dunkman: removed personal information

Resolved! Xmas International Calls & 2GB Data Add ons

I added the promo of 500min International calling and the extra 2GB. Are these add-ons "infinite" in that they will stay on my account until I use them all up?

Resolved! no connections

need your help!my phone doesnt work!wasnt direct payment. I paid by online in My Account, but still no connection!

Resolved! Need help lost password

Please help, I've forgot my password and only have email I've tried to recover with my email but i also forgot my gmail password what can i do thank you

Resolved! pre-owned phones

interested in motorola moto e...want to know how old these phones are

Resolved! Certain ways to participate for rewards?

Hello!I was wondering about the community rewards and if there are certain things I need to do to meet the participation requirements? Do I solely need to answer peoples questions or does posting questions and interacting with others count too? Thank...

Resolved! Account Suspended while on dynamic autopay

Hi there, I am on dynamic autopay and I just found out today that my account is suspended. I can't make any calls or texts, nor can I even find or check where my credit card is on my account. I have never had any problems with this before. I even mad...

Resolved! enroll in auto pay

Hi, if I enroll in autopay and change my mind in the future, will i be able to cancel it?thanks

Resolved! switched to new plan. was it worth it?

HI,I was on the 3 month plan for $120 and 6g data (split 2g per month), so I decided to try the new $40 offer per month that has 4.5g data. It will switch soon to the new plan. However, i see that the old plan shows on my phone as "LTE" and the new p...

Phone records

Resolved! Phone records

How do i obtain phone records from 2 years ago

Resolved! $10 Sign Up Referall Code Question

I was referred by someone on Reddit, when I signed up I somehow missed the input box on the referral code. So I contacted a moderator and gave the referral code the following morning after I signed up, explaining what happened. They stated they would...

Resolved! Locked out of my account

How do I fix, it says contact public mobile, how?

Public Mobile/Telus is Racist to non-Asians

terms of service

Loyalty code after signing up

Resolved! Loyalty code after signing up

I have a friends loyalty code I want to use with my sign up, but I didn’t submit it initially. My SIM card is activated now, but I’d like my friend to get the rewards for me signing up. Where can I add their loyalty code now that I’ve already signed ...

I need data on my phone

Resolved! Changing plan from 25$ to 15$

What will be the impact on rewards, add-ons and other benefits received through boxing week deal. Will they remain as it is?

No service on my phone

Hi all,I have a "no service" on my phone where it should say "public mobile" I have been dealing with a moderator "Jorge". I have not heard back from him in 8 hrs and it has been 68 hrs since my phone lost service. I am on automatic payments for ph...

Resolved! Autopay

Hi l was wondering if you can put extra money on your account. Like prepay a few months and set your account on Autopay and still get the rewards. Without adding a debit/credit card?? Any help would be appreciated. Thank you

Another CCS pm offer

Canadian Cellular Supplies just released their latest offer in conjunction with pm's Lunar New Year's promotion. A free sim card with up to 50% off your first month plus the pm promotion. I wonder how this works with the promo not being stackable wit...