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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Tickets

How do I create a ticket for phone problem

Resolved! Please,I don't get SMS or MMS whenever it is sent from an Iphone because it is always sent as an Ime

I can't get text message from an Iphone user which is always sent as an Imessage to another Iphone user while my own phone is Samsung A72. What can be the cause of this problem and please the solution to it

Resolved! Add-ons

I just signed up last week with this carrier. When I look at my account payment history, there is a $15 charge for extra data that I did not ask for. How do I get this resolved?

Resolved! Payment Voucher Does not Work

HiNeed to apply a credit for the voucher that does not work to the credit card now attached to my account. I wont be using the credit next month as Im going back home to German. Customer support for this is difficult to find. I have submitted a ticke...

Calls are not showing up

All of my calls go directly to voicemail and i don’t have my phone on do not disturb or anything like that.

Resolved! not recognizing my password

I am trying to get into my Husband's account to change my payment method but it is not recognizing his email. What do I do

Resolved! Tana

How do I reset my account password when I don’t have access to the email I used to set it up anymore

Resolved! How about checking the logistics status? When will it be shipped?

Hi, I don't know why I've bought this card for almost a week, but it hasn't arrived yet, the internet says it only takes 3-7 days, and I can't find the logistics status, can anyone help me?

Resolved! Improving cell reception by resetting network???

Hi!My cell reception in my house is very spotty, I can walk several feet and my reception changes drastically to the point where I drop the call. My next door neighbour which is on Telus ( Public is owned by Telus) had a similar problem.He called Te...

Resolved! SIM not supported

Hello,I had just activated my SIM card and have just installed it in my phone. But when I had installed the SIM, it says that "SIM not supported" and that it is from a carrier that is not supported under the activation policy. Also stating that, I wo...

US Coverage

HiI am in US, I have DATA connection but no cel phone connection

Resolved! Lost sim card

I lost my sim card. How i can get new sim card but same number.

Resolved! Port my Fonus number

Want to port my Fonus number to this network. Not very computer savvy. Any help would be appreciated. Really need to talk to someone.

Resolved! Scam

I am getting charged twice a month for this service, that I never signed up for.Who are you?

Can't add credit card

Hello. I'm trying to change payment card. I get the error message quoted below. However, when I call my credit card issuer, they say everything looks fine on their end and the transactions is approving each time. I've submitted a support ticket, but ...

Resolved! Change plan

How soon before my plan gets renewed do I have to change my plan so I dont get charged twice? A few months ago I changed my plan with about 2 weeks to go but I was charged full price for the new plan, even though my old one hadn't expired. My plan re...

How to check MINUTES addon usage outside Self-Serve

Anyone know of a way to check usage of a MINUTES add-on outside of Self-serve? I tried 611 BUT it only gives usage for DATA add-ons.

Resolved! Resume a Deactivated Account

Hi, I traveled out of the country for a little under 3 months. I was using kolbi prepaid for my phone while I was out there using a new SIM card. I came back home, switched the SIM card back to my original public mobile SIM card and resumed my accoun...

Resolved! Add-on to existing plan

What is the most economic add-on for calling US for a limited time period i.e one month?

PROMO 2GB monthly Free DATA

Resolved! Username Issue

So the email address I originally set my phone up with does not exist anymore. I do not have my password and i have been trying to update my credit card. Because of this issue I cannot get into my account. If I try to reset my password it sends the n...

Resolved! Lost my account while abroad

I was on as short internship out of Country and let my account get suspended since it was useless to me. Now I'm coming back and realized that I counted the days wrong and it's been over 90 day's since I last payed for a month and thus I have lost my...

Resolved! Number transfer status

I have set up my account and credit card. How is my cell number transferred from my old provider? I’ve set up the account yesterday.

Resolved! Cannot create ticket

I have tried all three methods: 1) "Verify My Account Credentials" - Neither community account or normal sign in does not work, I have no other public mobile account.2) "Verify with my 4-digit Account PIN" - no PIN works here. 3) "Can't verify" - I e...

Resolved! Does Visa Debit work with Public Mobile?

Recently i had helped a relative sign up with PM (using my referral code) but the Walmart rep who set it up was not able to attach it to their TD Visa debit card. They had to use their standard Visa card.Can the payment method (autopay) be changed to...

Resolved! account suspended

I need access now, I need to contact a real person from customer support

Resolved! Voucher payment

Have been trying 20 times to pay my phone bill with the voucher I purchased but no success, something must be wrong with your system.please help no service ,

NO SERVICE

I found out that I was not credited for my credit card automatic payment when I signed up. Now I don't know how to fix it.

Resolved! Change email

How can I change my email in my account?

Resolved! fail transfer

my phone fail to transfer to publivmobile and I was told entered an incorrect ESN/MEID. It was charged with did not transfered how to fix it?

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