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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11140 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22083 Views
  • 181 replies
  • 24 Bravos

Took sim out

Hello. my wife and I are in Turkey for another month. We bought SIM cards to put into our devices, and for some reason our devices were locked (shouldn't have been). Anyways.., we put back in our public mobile sims, and now we cannot activate our dev...

GeoffO1 by Great Neighbour / Super Voisin
  • 775 Views
  • 8 replies
  • 0 Bravos

Resolved! Travelling

I am planning to travel to the Dominican in January, can I still use my phone there? I know text won't work but will I be able to use wifi for email etc?

RC25 by Great Neighbour / Super Voisin
  • 793 Views
  • 8 replies
  • 0 Bravos

plan won't renew

Good morning,My plan was supposed to be renewed automatically as of midnight on the night of Oct 31st / Nov 1.It didn't work.I'm trying to pay for it now but because I'm not changing plan it's not working.Can anyone pay / renew my plan asap ? My acco...

Due payment

Hello, I payed on October 25th, and today it’s already asking me to make a payment.why is that?i know my data is finished, but I have unlimited calls, so that aspect shouldn’t be stopped.a quick reply would help. Thank you!

Dyala by Great Neighbour / Super Voisin
  • 981 Views
  • 6 replies
  • 0 Bravos

Resolved! Moderators

I've noticed that moderators have been openly contributing to discussions in the Forum lately.  Are moderators monitoring the Forum now ?  Do we still need to get Simple Simon involved if moderators are lurking ?

hairbag1 by Mayor / Maire
  • 1017 Views
  • 10 replies
  • 0 Bravos

Automated or Human

Is someone responding to the posts made in the community or is it automated?

brosimpson by Good Citizen / Bon Citoyen
  • 778 Views
  • 7 replies
  • 0 Bravos

Badges

Could you please explain the  purpose of the badges?

brosimpson by Good Citizen / Bon Citoyen
  • 2013 Views
  • 16 replies
  • 1 Bravos

Resolved! Free

I am new to PM.I signed up for the $40 plan for 4.5 GB. I noticed in my account that the $40 has been credited back as I got 30 days for free. Does anyone know if that promotion is ongoing or has it expired?

ljdemont by Great Citizen / Super Citoyen
  • 745 Views
  • 4 replies
  • 0 Bravos

Resolved! Plan Changes

If I ever decide to change my plan, do I need to do it on a certain date or can I do it mid cycle?

ljdemont by Great Citizen / Super Citoyen
  • 1158 Views
  • 12 replies
  • 0 Bravos

Change Plan

After changing plan I have received error message:Sorry! We weren't able to process your request. Please try again later.What is the problem?  After changing plan will I lose bonuses? 

nastialp by Great Neighbour / Super Voisin
  • 719 Views
  • 5 replies
  • 0 Bravos

Resolved! Call forwarding

Is there a cost to use the call forwarding feature? And if so what is the cost? Thank you in advance.

Grimmace by Great Neighbour / Super Voisin
  • 2187 Views
  • 13 replies
  • 2 Bravos

US Add-on

I've purchase the US Add-on talk/text/data before entering the US. When I arrived in the US I wasn't able to use the phone because I had no service. I spent money for service I never received. Needless to say how inconvenient it was not able to make ...

brosimpson by Good Citizen / Bon Citoyen
  • 956 Views
  • 7 replies
  • 1 Bravos

Cannot receive calls from time to time

I have been with Public Mobile for a few months. Works perfectly most of the time. I notice recently incoming calls fail to come through intermittently, forwarded directly to voice mail. Nothing wrong with phone. Full signal all the time. Any idea wh...

Resolved! Can't see what speed data my current plan includes

I accidently used all of my data during an accidental hot spot issue(My fault obviously, nothing to do with public mobile) and now I'm looking at new plans and such to see what my best options are for getting back to having a phone with data, not rea...

jbridges by Great Neighbour / Super Voisin
  • 942 Views
  • 13 replies
  • 0 Bravos

desperate need of help please read

I have a $45  plan that includes unlimited talk canada wide unlimited text canada wide and a  good data plan something like 7+3 and recently a bonus +1 gig  every month i log in add th $50 voucher to my account and log out , within minutes i get a no...

Resolved! new to PM

I’m having trouble connecting to my old Koodo number, please advise.

Tpmk864 by Great Neighbour / Super Voisin
  • 845 Views
  • 7 replies
  • 0 Bravos

cant add voucher !!!!!!

I bought 2 vouchers today a $40.00 one and a $10.00 one i added the $40.00 one fine then when i tried adding the $10.00 one it keeps telling me that it is invailed then ends the phone call need my phone to work!!!!!!!!!!!!!!!!!!!!

Mastercard Debit Is accepted payment

When signing up for service I noticed the payment options listed on Public Mobile's website were all the major credit cards (Visa MasterCard, Amex), payment vouchers, and Visa Debit cards. Just an FYI my MasterCard debit card was also accepted in my ...

cds_nl by Good Citizen / Bon Citoyen
  • 497 Views
  • 3 replies
  • 3 Bravos

Changing Plan

I wanted to change my plan before my new billing cycle.  Earlier I had paid 80 dollars to my account, they said they would refund the 40.  But my Plan never did update to the new one it was their fault.  Now they asked me if I wanted to upgrade and I...

annettedavid by Good Citizen / Bon Citoyen
  • 492 Views
  • 4 replies
  • 0 Bravos

My pm sim card is not working

I activated my sim yesterday in store. Since then my new sim is not working. My old sim( from another operator) stopped working right away. My phone is samsung s7. It's compatible and unlocked. APN settings are correct. What can I do?

Parhambbb by Great Neighbour / Super Voisin
  • 653 Views
  • 11 replies
  • 0 Bravos

Cant Call specific caller

Im trying To call my fathers phone number but when I call it thinks hes a long distance contact, I put the number 1 infront of his phone number just to make sure it was because of that but still hasnt worked. 

SilvaG by Good Citizen / Bon Citoyen
  • 752 Views
  • 12 replies
  • 0 Bravos

Resolved! service

anybody else finding it more and more difficult to keep your service going> Kinda like a Public Mobile rabbit hole? Arrrgh! 

ikeb0173 by Great Neighbour / Super Voisin
  • 877 Views
  • 8 replies
  • 0 Bravos

Resolved! No Service.. Missing reward still....

Good morning it seems October is so far the worst month for me and other users in PMobile, now my Mom she cannot call with other phones but she can call me PM User so..... never ending story. The other issue is my rewards I have an amount of reward e...

Loree by Good Citizen / Bon Citoyen
  • 617 Views
  • 5 replies
  • 0 Bravos
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