Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I can’t log in, reset password, or register a new account without the message “login failed” slightly frustrating because I’m almost out of data and just trying to add some more. Any help would be appreciated thanks!
Hi All, I haver decided to leave Public... honestly, its been awesome, great signal and amazing price, I just needed something where I could easily download my monthly bill via PDF for work purposes. Anyway, I was in Freedom yesterday as they will ...
Hello!I left PM in April 2021 and migrate to Koodo with the same phone number. Some time ago I have a text like on the screenshot. The date on the screenshot is 15th, 16th and 19th of September.The main reason why I leave PM was low-quality cust...
Please I tried reactivation my plan but I keep seeing plan expired but I've paid. Please who should I contact concerning this
I need someone who can refund a payment made by me by mistake to contact me please.
I can see the purchase in my bank account, but Public Mobile is showing no record of it on my account here. I want a refund or the data that I paid for because it’s not working.
Hi I got 3 phone numbers and 3 different account numbersfrom the retailer when I signed up.Now I want to change one of my plansbut dont have access to that account number on the site.
Maybe I am confused and missing the obvious.I have loaded vouchers into my account. My renewal date is September 22.My account shows a balance of $65, amount due $0.00I signed up 28 days ago and opted for the $35 plan. I am getting texts from PM remi...
Hello everyone,Im looking for an Iphone 8 but it says its out of stock. Does anyone know how long it may take for them to stock up again?Thanks,Hina
Hi, I switched over from Telus mobility this morning. I gave permission via text to transfer my number, I activated my new SIM but I still have no service after 6 hours. Telus has cancelled my account. does it take longer sometimes to port from telus...
Cannot find my account number for ********** Edited by Moderators *
My outgoing calls are being restricted time and again, though I have Canada wide unlimited call plan.
I have recently transferred a number and it says that It is successful. When I send a text or call, other person sees the right number, but when they try to call me, It does not reach me and someone else picks up the call. I think there number transf...
Would anyone know exactly what time money is deducted on the renewal date for Auto Pay? I live in the Eastern time zone btw.
Using a Google Pixl 5, issue started roughly 2 weeks ago, I can receive messages from any phone, but cannot send. When I send, it says "Not sent, tap to try again"(won't send however many times I tap) , restarted phone, took out/put back sim, switche...
I am a current Public Mobile Customer. I am upgrading from an Iphone 8 to 12. Do I need a new SIM card or can I just pop the same one in the new phone? I read a new card could be beneficial for updated technologies.If I need a new card, my work ga...
Not able to receive calls because above message indicates "no service". I can call out, do not disturb is off as well as flight mode. Any suggestions?
Hi,Some months ago I had given my credit card information to a friend to use with his public mobile reoccuring payment. Unfortunately, we're no longer friends. I was wondering if it would be possible to remove my credit card information (which I can ...
when I'm logged into my account, I click on "Plan Details" and I get an error message that says...Oh No!It looks like something went wrong but don''t panic.It says to log in again I've tried this multiple times, but still get the error message. I wan...
My payments went through but I am still getting a message saying "Public Mobile here. Your plan did not renew because we did not receive your payment...." see my proof attached Edit by Dunkman: removed personal information
I receive a text message showing there is an attachment, the message size and expiry date. I can only download it manually. I have set up the APN with Public mobile using this link http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do...
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