Don’t have access to my email

[Queenb420]

I do not have access to the email that I set this phone up with nor do I know the information and I’m wondering how I can log into my account so I can change my plan

[BKNS27]

@Queenb420 

You can still login with the email you setup with your account if you know the password.

You can also click on Forgot Password and have the 2FA texted to your phone.

If all fails, you will need the help of a CS_Agent to help you access your account by SIMon Chatbot or private message them from 6:00am to 10:00pm EST.

[softech · Accepted solution]

@Queenb420   For the time being, you still use your OLD email address as the login name and enter your password.  Then  you will ask the 2FA to send to your phone via SMS instead of sending to email

Once you got the 2FA code, enter it and you can then login to My Account

For long term, you do want to update your email address to match your current one.  Please open ticket with PM Support:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

[Timer]

@Queenb420 

contact to support team by private message CS_Agent  to change it.

after changed email,and tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

To Login Page

you will get verification code by email or SMS
and when you press the 6 digit number and not press anything
just wait a 5 second automatically be login,,

and if you need ASAP to make payment you can go to Shell Stations to purchase vouchers and add to your account by call *611

once connected press (1) then (1) again and enter the 12 digit PIN #,

Official list of retailers location sell vouchers:  https://www.publicmobile.ca/en/on/payment-voucher