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07-30-2022 06:24 PM
I am being charged twice per month. Have received no credit.
Solved! Go to Solution.
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07-30-2022 10:07 PM
THIS IS NOT A BILL! IT'S JUST PREPAID!
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07-30-2022 06:58 PM
@DawnB - just this renewal, or past renewals as well? Did you have difficulty on an activation?
Credit cards companies can show both Pending and Authorized/Approved charges. Sometimes there are multiple Pending charges showing during activations or renewals, but when the payment gets authorized, the incorrect amounts will fall away, then the real one will stay.
If these end up being Authorized/Approved charges and the extra funds are not showing in your Available funds area, then contact Public Mobile Customer Support Representatives (CSA) by methods posted by @MrSpock
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07-30-2022 06:36 PM
Screenshot will help us out understanding charges.
Did your credit card get charged twice?
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07-30-2022 06:29 PM
@DawnB Hi can you show us a screenshot no personal info please or contact a cs agent you will need to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH
