So Frustrated

[Mggordon]

I cannot sign into my account to update my credit card info. I need to pay my bill in the next 24 hours or I am assuming my phone plan will not longer work. I have reset my password a number of times. When I go to sign in following, it says my username/password are incorrect. It has locked me out numerous times. I am now locked out for yet another time period- 3 hours this time. 
My sister is having the exact same issue!

How on earth can I update my info when there’s no way to get into my account?

[ZuckMark]

This is not a bill, its just a PREPAID service and you can Top Up with a voucher.

[Mggordon]

Thank you for providing so much information on how to stop spinning my wheels.

[Mggordon]

Will try that. Thank you

[hTideGnow]

Hi @Mggordon try again  on a desktop computer 

[Mggordon]

I am trying to update my expiration date as I have a new credit card. I have always had it set up to have automatic payments. I have done the completely different password and it did the same thing?

[hTideGnow · Accepted solution]

Hi @Mggordon  did you try using Incognito mode to try another browser like Edge or Firefox?

if still not working,  I think you need to open ticket with CS agent:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. start by typing : Contact CS Agent
2. then Click "Contact Us"
3. then Click "Other"
4. finally Click "Click here to submit a ticket"
   you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[NDesai]

@Mggordon Try reseting your password again and change it to something completely different. Then try logging in using incognito/private browsing mode. Alternatively, you can purchase PM vouchers from stores or online and dial 611 to redeem. I recommend you have a credit card added with Authorized Payment enabled. This way it will charge you automatically or you can manually add payment by calling 611 if AutoPay is disabled.