Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Long Distance message

HiWhenever I make a call I get a recording stating that “long distance charges may apply” I find this annoying and confusing as I have 100 minutes Canada wide calling and this occurs when I’m making a local call. Anyone have the same problem and know...

Resolved! long distance charges

My phone is in Kamloops but calling it is long distance to Kelowna. How do I get my phone to become local?

activating SIM card

hello! I have purchased a SIM card and during my activation process something went funky. I arrived at payment method and after inputing my card information was shown a screen that had a 'generic error'. When I went to begin the process again, it sa...

How Long Does it Take To Get Up and Running

First time Public Mobile customer and this has not been an easy or pleasant experience so far. I wanted to transfer my old phone number over to Public and made the request. The screen timed out and I e-mailed the Mods as recommended after viewing the...

Resolved! Lost SIM card order?

On May 31 I ordered a SIM online, I received a confirmation email for the order, and the next day I received an email that it is on the way. Still waiting for it. The confirmation says Public Mobile uses Canada Post, but there is no tracking number. ...

Activations

Trying to activate a new sim and have been sitting looking at a " Please wait while your activation is being processed " for more than 30 minutes

Resolved! Help!

I’m new to public mobile I set up my Sim card and account... Put the Sim card in and apparently I put in the wrong code so now it’s asking me for a PUK code I was sent here to ask for the code someone please help me

Did not receive referral credits

Hi, I signed up for public mobile and have renewed payments for a few months. I have not received any referral credits from my friends referral yet after signing up. Can I get some help on this matter? Thanks!

Resolved! Bill's

Resolved! Urgent Help need, I suspect someone swap my simcard

Hi, My sim card was in good working condition for the past 2 years and it suddenly stopped working 2 days ago. The phone is working normally using wifi. I suspect that there is someone changed my phone number's sim card without my knowledge. The c...

Resolved! account suspended 'cause PM can charge my CC

hello,i've used this cc Visa to autopay PM for years. The current card exp. in 2023 and have plenty of credit available.Suddenly today Jun/12/2020, my account is suspended because it said PM can't widraw money from cc.I've logged in my account, delet...

Resolved! Purchasing a new phone or making use of a gifted one.

I need the help of my community. Good Morning Everyone. I am currently using a ZTE flip phone that I have had for many years. I am on a very fixed income due to disability so haven't really thought about spending money on a phone. Lately though I...

no data mid-month

Hello,I have the $25 plan and the billing cycle doesn't renew till June 27. However for the past few days I have no data outside of wifi. My current usage in my account is 155mb / 1gb.Thanks,Stephanie

Billing

For some reason, the past few months, I am being billed for more than what it says my next bill will be. It should be $50.00, but for a couple of months, I was billed $52.90 and then the next couple of months, I was billed $55.20. My online stateme...

Can't Upgrade Samsung Galaxy Note 4 from Android 5.01 to 6

When I click on "software update" nothing happens.

What is going on !!

I'm trying to make an important call.Says I cant !!!!!!!

email change

I need to speak with a moderator to change my email address, thanks.

Is samsung a71 compatible with public mobile?

Hi, was wondering is the samsung a71 is compatible with public mobile. I dont see it listed on the compatibility page. Thanks

Autopay not working

My autopay was working fine for the last 2 years but it is not anymore and I tried to manually pay but it is giving an error for my credit card

Resolved! Refer a friend

I am not sure if I am allowed to ask this here. But I'm curious if anyone had any success referring a stranger from posting other forums/websites etc.*Ofc not on this forum as I heard it is prohibited to do so. If my question is not allowed please le...

phone

why my phone dont work

Resolved! port number from Koodos

My # is with koodos, so I followed the steps here to create a new number first. (https://productioncommunity.publicmobile.ca/t5/Discussions/Transferring-phone-number-from-Koodo-to-Public-Mobile/td-p/261203) Then verified the self-serve account is wor...

NO INCOMING CALLS

Hi, I recently ported in my number from Chatr wireless to PM. It is been more than 6 hours of porting in. I am not receiving calls other than Telus Network. I submitted request to a moderator, he asked for further details and it is been more than 2 h...

Resolved! Cannot create an account with my phone number. Says it is incorrerct or already in use.

I am trying to create an official Public Mobile account but when I tried to use my current phone number it said that I either entered it incorrectly or that it is already used by another account. I know that I have not created any accounts before bec...

Resolved! My # used by spammers

Apparently my phone number is being used to spam others, is there anything I can do about this?

Resolved! Phone

Can’t access my SIM. Need PUK code

How to make 9$ a month?

Hi there, What do I do to make 9$ a month in PM questions/answers. How many questions/answers/bravos should I get to earn that. Thank you so much. Stay high

Resolved! account block

try to login in my account but not able to. forget my security question.please help

Resolved! SIM charge from my Visa without my authorization

I signed a SIM card for my mom for her temporary visit to Toronto for 1 month only in Jan, and I confirmed several times with the stuff that the SIM is not linked to my Visa, and if my mom doesn't need the SIM we don't need to do anything as the firs...

Community

Forum Posts