Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Switched plan from $25/month plan to $35/month plan but rewards didn't apply.

Basically title. I switched to a $35/month plan from a $25/month plan but didn't receive my usual old loyalty program discount. I never opted for the new loyalty program with points, so I know it has nothing to do with that (hopefully). Also, somethi...

Resolved! When people call my number it goes to voice message right away. How to fix this?

My phone doesn't ring when people call. It goes to voice message right away. I don't get the voice message too. I can make outgoing calls without a problem. Also, the text message is always delayed either sending or receiving? Is this a networ...

Resolved! Old email address unviable, but need a password reset!

I no longer have access to the email address I used to sign up for Public Mobile, but I need the password reset function. How can I change my password without access to this old email address? I tried to submit a ticket, but that requires you to log ...

my vouchers wont work

Resolved! changing APN settings made my phone hot when trying MMS, what did i do wrong.

hi, i can use mms now that i have a new 4g phone, all the correct settings are in the phone now, after new phone setup. I did not have to touch APN settings. I am reluctant to change APN in my 3g phones now. Can i get the same auto setup for MMS on t...

Resolved! mobile data

will i be able to use mobile data in London or Sri Lanka?

call service not working 50% of time since number port

about 50% of the time I can not make or receive calls ever since porting my number

Resolved! Problem with my account

I got minutes on the 28th I shouldn’t be due till that same date this is the 2nd time this has happened can you fix this or should I go to a different company

Resolved! New reward change back

Today I accidentally join the new reward program, I want to change back to my old reward program.

Resolved! Roaming with prepaid

Does Public offer roaming with any prepaid plan? Or is roaming only available with postpaid? I would be roaming in USA.

Resolved! add-ons

I bought the wrong add-on. How do I correct that and get reimbursed?

Resolved! Add on 1G not reflected correctly

I paid for US RoAming 1G bug only 250MB is reflected in my account

Resolved! Forgot User Name

I need to access my account online, Please share my username.

Picture messaging now sending.

Resolved! Old phone without SIM card still receiving text messages meant for me

My old phone (Moto) was stolen a couple of days ago. I bought a new SIM card, installed it in a fresh Android phone, have been using it no problem. HOWEVER, apparently a couple of my friends have been trying to text me and instead are having weird co...

Resolved! Sim card lock code

Samsung phone ...sim card unlock code ???

Resolved! phone service disconnected and unable to access phone account

Won't let me sign into my account says email is invalid. I need to up credit card info and get my phone working please help

Service

Not working

Service not working and it's active only can call but not text out

No Service US Roaming

Hello, I recently purchased a 10-day talk, text, 250mb roaming add-on for a trip I’m taking to the US. The service has been spotty with T-Mobile, but decent up until now. I’m currently in Centralia, WA, and there is zero service from my hotel room. S...

Resolved! Access to my account number

Hello community,I am trying to get access to my account number, But and locked out of my account and I don't have access to the email. can some body help me get access to my account or give me my account numberThanks in Advance.

Resolved! Receiving OTP's while outside Canada

Can this be done using PM?

"account specific issue" and "human"

Resolved! I tried to input the Voucher one day earlier and then Today i did tried to call out but its not work

I tried to input the Voucher one day earlier and then Today i did tried to call out but its not working. Please let me know why it could happened 2 times in last month and this month??!! Please verify the PIN code again. Thanks?!

Resolved! Activation of account

How long does it take to be able to use the sim card after activation? more than 24 hrs passed and my sim card still doesn't work, I am locked out of My Account. All I received is an email about my credit card payment

Resolved! Public Mobile Payment Texts

I receive numerous text messages from Public Mobile that a payment is coming due and a payment has been made and bonus' have been applied. Since I am on AutoPay, I really only want to be notified if my account is unpaid. Is there a way to get rid o...

Typed in wrong imei number

I am new here and have a ticket number but have no idea how to proceed.

USA data plan add on did not work

Pre purchased a 10 day USA data plan to be able to check in for my flight once I got off a cruise ship in Bar Harbor Maine…tried several times to access internet and nothing worked, phone displayed T-Mobile as service but nothing. Had to find wifi t...

Resolved! Phone died

I purchased a refurbished iphone XR in late January 2022 and it has completely died. There was a one-year warranty. How do I go about getting the phone repaired or replaced?

Resolved! NEED HELP with number transfer

I have activated my public mobile SIM but i didnt reply YES to the number transfer request SMS from my old provider. Please help me send the request again. Thank you.

Community

Forum Posts