Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
When activating an account one enters the 19 digit Sim Card number. You can also see the last 4 digits of the Sim Card number when you go into My Account and use the “Change Sim” option. You usually can see the Sim Card number in the settings of the...
I have tried to port my old Rogers number over 24 days after joining public. I am unable to do this. System says I need help from a moderator.
Hi, I've been receiving trolling sms texts from someone I don't know, and I blocked their number on my iphone, but the sms messages still come through. I contacted apple support and they told me that the block feature in IOS only works on imessages, ...
Hey PM this month my wife’s data is running low and o just purchased a $15 upgrade however it’s not been added on. Do I need to wait till end of cycle to make the add on?
Hi @CS_Agent would you be able to provide me with a PUK code to unlock my SIM card as soon as possible? I am in urgent need of using my phone and I have a ticket created #156313-741 and I also sent the Moderator Team a private message.
HEEELLLPPPPP. No data, have lots of available funds, REBOOTED . Still no available.
Hi,Yesterday evening at 20.00h I activated my PM SIM Card and requested to port my SpeakOut number.The only info I have provided to allow the number portability is:The IMEI number (*#6#)The name registered with my SpeakOut accountI went to bed and th...
I found this in my Ampli offers (which I rarely use, but will use now!), and unfortunately it seems highly targeted (not all users will be offered this). Screenshot attached for reference. It boils down to ensuring your Ampli-linked card is used for ...
Hi everyone, I've lost access to my email account and also to my public mobile account. I noticed when my I lost service this evening, I was able to login and see that my plan and sim had changed. I changed the password, but the person locked me o...
Hello, I have been on autopay for years and this month I saw my plan expired although the amount has been charged on my credit card on the 1st. My accounts says "Plan Expired" and "disregard if you are on auto pay". I waited for another day but noth...
Hello everyone, Is there a cap on the loyalty rewards? I was told after the fifth year the loyalty rewards will not continue to apply a 1 dollar deduction to my bill. Is this true?
Hi folks,I've been with public mobile for nearly a year now and was happy with the service and price point. Over the last few weeks I've noticed that my device, a Pixel 2XL, rarely receives calls. I often find voicemails left from my family saying t...
Every time I try to update my credit card info for auto payment shows an error and the transaction is not being processed
Hi there,I am getting prank calls since an incident happened with a guy that was using my car and my friend had to get tough with him because he owed me money. People do weird things. The number always starts with 403613 and I’ve taken screen shots i...
Hi,when I go to Change my plan, I do not see the 13$ plan. I currently have the 15$ plan.can a moderator help make the change for me. thanks !
hi, how can I switch to fido and be able to use my number?
Hello,I bought a 4G kids GPS watch with a Public Mobile plan. The watch shows Telus APN settings and when I factory reset+reboot, it still does. I can wipe the APN settings and then "load factory APN settings" but it'll again show Telus. I know how t...
Hi, wondering if anyone knows why I can send and receive text on my new activation of the $25 phone plan but can't call out or receive calls? I did not transfer a number...I chose a new number with a new sim card from public mobile.
I have cancelled my account but I just saw a new charge on my card today. How do I get refund? Thanks, Priscilla
Hello. I recently purchased the samsung galaxy note 20 ultra and am wondering if it will work on the network. It is not listed in the list of compatible devices
Hi there,I just created an account for my wife, I entered her email address and a password, and that was the only thing I was asked.I received the confirmation via email stating that the account is active.When I try to log in, I get: Sorry, your logi...
does PM provide nano sim cards
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