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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 57305 Views
  • 173 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 63964 Views
  • 183 replies
  • 32 Bravos

US Add Ons

Just returned from a 14 day trip into the US. I had sought out advice here on how to use US add ons. Set up the talk and text addon a few days before starting trip and looking at the usage info, that seemed to work flawlessly. Just before my 10 days ...

lefty4666 by • Good Citizen / Bon Citoyen
  • 548 Views
  • 2 replies
  • 1 Bravos

Resolved! maximum reward reached

just curious, I am only using $15 plan, now I have $1 loyaty,$2 auto pay, $12 referral, thanks to that I pay nothing now. question is, if I continue refer people, especially the bonus $5 now, do I create credit for future use just in case I need to u...

yackinlyn by • Model Citizen / Citoyen Modèle
  • 1995 Views
  • 14 replies
  • 3 Bravos

International calls not going thru to uk? Why?

I received 500 bonus international minutes from Public Mobile, but when i dial the uk, England tel#, it does not go through. Why is this? Do i have to dial some code to get outside line etc? I am dialling the uk code 011, 44 then local tel#. Please h...

Guspublic1 by • Great Citizen / Super Citoyen
  • 3333 Views
  • 5 replies
  • 0 Bravos

Resolved! How can we update email id associated?

I have multiple PM numbers and each associated to unique email id. How can we update or switch email id in account info ?

VK by • Great Citizen / Super Citoyen
  • 979 Views
  • 5 replies
  • 0 Bravos

International calls

I live in NB Canada yet when I make local calls, they are showing up as international calls.Is this normal?Also I am having an issue with my husbands calls from his work number. They are going directly to voicemail. Any solution ?

RuthBishop by • Great Neighbour / Super Voisin
  • 1003 Views
  • 5 replies
  • 0 Bravos

Cannot Access Public Mobile Account

Hello,Please help, I cannot access my PM account even though it is the CORRECT gmail address and password. I have even made an attempt towards the "Forgot my password" option and it rejected my gmail address over there as well. I can confirm it is th...

Denise7712 by • New in Town / Nouveau en Ville
  • 1104 Views
  • 3 replies
  • 0 Bravos

Resolved! reset login password

Hi There, I need to reset my account password, but i tried couple times and it failed.Can you please help to reset?emailphone number: 

aaronsun333 by • Great Neighbour / Super Voisin
  • 583 Views
  • 1 replies
  • 0 Bravos

Resolved! Cannot get into my account

My security question doesnt work and I cannot log into my account to add date. I need help resetting my password.

Resolved! Refer a friend $5 reward promotion

I referred a friend Dec 3rd and was given the regular $1 reward instead of the $5 for the promotion that's on for the month.  Will this automatically change for my next payment? It is just showing as $1 right now. . .

perphy by • Good Citizen / Bon Citoyen
  • 2722 Views
  • 16 replies
  • 1 Bravos

Resolved! Voucher Pin Fail

My voucher pin is not working. I've tried it thru my account various times as well as thru call but it still isn't working. Does anyone know what to do?

vitaholani by • Great Neighbour / Super Voisin
  • 2896 Views
  • 19 replies
  • 0 Bravos

Resolved! Join PM

My friend she is using koodo and she still has 600mins and 3G data in her account, anybody knows if switch to PM, can she has both mins and data switch to PM as koodo belongs telus too? Thanks 

Lehaha by • Model Citizen / Citoyen Modèle
  • 1094 Views
  • 5 replies
  • 0 Bravos

Resolved! ROAMing In BC (Near Border) Issues

Hey all, just had a curious question for all my PM buddies. Does anyone also get a Roaming text message when in fact you are not roaming but near the border? What do you do in this circumstance? Would I contact Support? Like what I mean is; do I have...

SahotaCC by • Good Citizen / Bon Citoyen
  • 736 Views
  • 1 replies
  • 1 Bravos

Sim

Wont recognize my sim and im about to burn it

sdwway by • Good Citizen / Bon Citoyen
  • 2599 Views
  • 20 replies
  • 0 Bravos

Resolved! US Roaming

I am in the US and I'm using the $20 roaming package. When I ran out of data, I purchased 1 GB for $15. The amount very quickly came out of my account but I still don't have the data. My roaming plan runs out in 2 days. Any suggestions? 

Peewee1947 by • Good Citizen / Bon Citoyen
  • 886 Views
  • 4 replies
  • 0 Bravos

Resolved! switching to public mobile

I am using pm for the last 2 months and totally satisfied. my wife is using chatr for the last 4 yrs and now facing severe call drop issues, almost every time. a few days ago I have seen an offer that if I activate within 17th December (maybe I am wr...

shahriarcmc by • Good Citizen / Bon Citoyen
  • 1446 Views
  • 5 replies
  • 1 Bravos

why won't my voucher work.

Please  help me ; I just bought 40.00 voucher  at Circle K and tried putting  on my account and it would  not work.I tried to get money back , so I could  buy some where else and Manager said non refund  . Which was so disappointing  because  it's my...

Yhowe by • Great Neighbour / Super Voisin
  • 676 Views
  • 3 replies
  • 0 Bravos

Resolved! Is VoLTE the end of Public Mobile in Canada and also USA?

If you are planning to go USA after February 2022, you probably won’t be able to make or receive calls. AT&T will decommission 3G. To make or receive VoLTE calls, Public Mobile need to enable VoLTE.When you make calls with Public Mobile SIM, your pho...

Master2001 by • Model Citizen / Citoyen Modèle
  • 8352 Views
  • 39 replies
  • 1 Bravos

Re: account suspended voucher wont work

My phone number is cccccccccccccccc and email is xxxxxxxxxxxxxxxxxxx  eduted bt computergeek541: account and contact information removed

Dale99 by • Great Neighbour / Super Voisin
  • 541 Views
  • 1 replies
  • 0 Bravos

Resolved! Waiting to claim promotion

Hi thanks for the promotional data it's great.  So far I'm going to wait for my new cheaper plan to active on December 9th before I claim the 2Gb of data does this sound ok? Thanks

Re: Open letter to Public Mobile, Telus

I agree completely. My debit card was renewed.  I have not used self serve in years as I had no need to. Now that I do because customer service is completely void, I had to buy a voucher.  It has been 12 hours and I have not been able to use the vouc...

PauletteChung by • Great Neighbour / Super Voisin
  • 1090 Views
  • 4 replies
  • 0 Bravos

Resolved! Payment Method Not Working?

Hi, I'm new to this community and no idea how this works seeing as I can't get help from the chat bot and theres no way to reach any customer service any other way except for this. Very frustrating. A contact number would be nice. This may be enough ...

dominiquehk by • Great Neighbour / Super Voisin
  • 2239 Views
  • 9 replies
  • 1 Bravos
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