Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi folks,I've been with public mobile for nearly a year now and was happy with the service and price point. Over the last few weeks I've noticed that my device, a Pixel 2XL, rarely receives calls. I often find voicemails left from my family saying t...
Every time I try to update my credit card info for auto payment shows an error and the transaction is not being processed
Hi there,I am getting prank calls since an incident happened with a guy that was using my car and my friend had to get tough with him because he owed me money. People do weird things. The number always starts with 403613 and I’ve taken screen shots i...
Hi,when I go to Change my plan, I do not see the 13$ plan. I currently have the 15$ plan.can a moderator help make the change for me. thanks !
hi, how can I switch to fido and be able to use my number?
Hello,I bought a 4G kids GPS watch with a Public Mobile plan. The watch shows Telus APN settings and when I factory reset+reboot, it still does. I can wipe the APN settings and then "load factory APN settings" but it'll again show Telus. I know how t...
Hi, wondering if anyone knows why I can send and receive text on my new activation of the $25 phone plan but can't call out or receive calls? I did not transfer a number...I chose a new number with a new sim card from public mobile.
I have cancelled my account but I just saw a new charge on my card today. How do I get refund? Thanks, Priscilla
Hello. I recently purchased the samsung galaxy note 20 ultra and am wondering if it will work on the network. It is not listed in the list of compatible devices
Hi there,I just created an account for my wife, I entered her email address and a password, and that was the only thing I was asked.I received the confirmation via email stating that the account is active.When I try to log in, I get: Sorry, your logi...
does PM provide nano sim cards
Hello everybody, I have been using the 15$ plan with autopay for a month now and while there's nothing wrong with my calls, I can't use the 250 mb that comes with autopay. It is showing that I have 0/250mb used this month so why does it not work when...
Hi I. purchased a sim card over a month ago and have yet to receive anything. Kind of ridiculous that I have to come on a forum to ask about this, how is there no humans available to fix this? Order 213881 If I do not hear back, I will dispute it wit...
I was initially able to log into self serve but a couple weeks ago I started receiving the error "Sorry, your login attempt failed. Please try again.". If I try the Forgot Password link and enter my registered email I get "Sorry, we’re unable to ...
I've been with Public for years now, and suddenly I am unable to process a payment.I dont want to lose my account... any ideas how I can get my autopay up and running again?
Hi, been problem free on PM for 4-5 years, payment for next 3 months due end of Oct. today both wife’s phone and mine are giving an error saying “talk is not included in my plan”. It is, has been and will be in the future so can anyone give insight...
I had autopay and updated my credit card a couple of weeks ago. when it came time for it to be done today it did not go through and now my account is suspended. i have tried updating it again, deleted the old one and it still is not working. i als...
What can I do if I forget my security questions?
My account got suspended as the payment got suspended. credit card was compromised and mumber changed so the payment didn't go through. Never set up the self serve account. Can't set it up now as verification text will not come due to service suspen...
Hello,I just activated with Public Mobile today. I used a referral code, but I paid full price for this month and it doesn't look like I received the $10 reward for signing up with a referral code. I also signed up with the limited time flash sale, b...
i have an iphone5 with the cheapest $15 plan that comes with 250mb of data. Last night I used the amazon music app while connected to the wifi at my workplace. 1 hour later I notice text messages that say I’ve used 100% of my data. I’m a bit confuse...
I have never received this bonus, how do I go about claiming this?Also, I can't receive pictures in text, and I can't receive group texts
HiMy cycle ends on october 8th.Since I do not have mtes , I upgrade my plan from 15 to 25 today.But still can not make a call.I need an agent to fix this issue it's urgent waiting for a job call.
how do I change my plan? I signed up years ago and I should be getting about 3x the data for what I am paying for. In the portal, there is just nothing where there should be options for what I can change to. Needless to say SIMon is just wastes my t...
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