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Forum Posts

Not properly porting

I am unbelieably frustrated right now. I switched to Public Mobile on October 14th and a month later I found that I haven't been able to recieve calls. I'm able to send calls, recieve and send text, and use data so it took me a while to figure out th...

VictoriaD by Great Neighbour / Super Voisin
  • 317 Views
  • 1 replies
  • 0 Bravos

Bell porting issue

Hi, It appears that I'm not the only one having issues with this. I can can make outgoing calls and have use of data but that's it. I contacted bell and my account is still active as it appears that PM has not sent a request to Bell. Anyone have any ...

Wnghiem by Good Citizen / Bon Citoyen
  • 483 Views
  • 6 replies
  • 0 Bravos

REQUESTING ESTIMATED RESPONSE TIME FROM PUBLIC MOBILE

Public Mobile, Please issue a statement regarding how long it will take for your customers to receive a response. From reading the community forum, I am seeing that people are waiting up to a week just to get a response. I currently am locked out of ...

admlw by Good Citizen / Bon Citoyen
  • 1406 Views
  • 7 replies
  • 2 Bravos

Resolved! Porting from Koodo

Hello, would it be possible to get some assistance with 2 ports from koodo? Your support request (#0330-0162) andYour support request (#2519-3367) Not usre how long it takes to get an update. Thank YouDanny

osyras by Good Citizen / Bon Citoyen
  • 850 Views
  • 6 replies
  • 0 Bravos

Resolved! Wind Pin#

Porting from Wind.Was planing on inputting my account number and Pin.Is my Pin the number I input when logging into my account on the wind app on iPhone that they want?

jgorman by Great Citizen / Super Citoyen
  • 1621 Views
  • 6 replies
  • 0 Bravos

8 days without SIM

Hi Mods, I was just wondering if tracking information is available for SIM card orders. It's been almost 8 days without hearing anything, and it's starting to get frustrating. I'm located in the Waterloo Region. Order Numbers: 90950 and 95604 Thanks!

colins by Great Neighbour / Super Voisin
  • 1289 Views
  • 16 replies
  • 0 Bravos

Resolved! 6 Days SIM card not arrived (Toronto)

Hi,When I ordered my SIM card, I got it the very next day.I wanted to switch my parents to PM as well, so I ordered 2 SIM cards on November 9th and they still have not arrived..I am getting anxious because I want to receive the SIM cards before the 2...

jmapark91 by Good Citizen / Bon Citoyen
  • 954 Views
  • 10 replies
  • 0 Bravos

Cannot receive calls after activating sim for PM

Hi, I have recently activated my SIM card with PM. I ported my number or at least I tried to, I cannot recieve calls from anyone but I can make calls just fine. The number the other person sees on their phone when I call is my actual number. I have r...

UmerShak by Good Citizen / Bon Citoyen
  • 632 Views
  • 13 replies
  • 0 Bravos

Resolved! Fall Promo plan Future dating query.

Hi, I would like to move to PM by Dec 20th 2016 due to current contract and make use of the fall promo. I had ordered & received the sim card yesterday and would like to have the following queries addressed before the activation. Below are the steps ...

manuvarghese by Good Citizen / Bon Citoyen
  • 1242 Views
  • 16 replies
  • 0 Bravos

Resolved! Delay Porting - Pay for 2 carriers?

My billing from my previous carrier is coming up and I don't think my number will be ported successfully in time. Can I call them up later to give me a refund if I prove to them that I initiate porting to Public Mobile since last week? Or should I ca...

sf1 by Good Citizen / Bon Citoyen
  • 1563 Views
  • 7 replies
  • 0 Bravos

phone

Hi, i wanted to order a plan with public mobile, i was doing the transcation and i checked the box in order to keep my phone number with another company and it says that i need to communicate with public mobile community.. what do i do ?

cc25 by Good Citizen / Bon Citoyen
  • 539 Views
  • 5 replies
  • 0 Bravos

Is a SIM tied to you?

Eh! Funny title I know. I received two sims in the mail. And may toss one on kijiji to help someone out (and maybe make enough for a free coffee lol). Is the non-activated SIM tied to me / my account in any way? Thanks! Cheers!

surf99992001 by Great Citizen / Super Citoyen
  • 681 Views
  • 4 replies
  • 0 Bravos

Resolved! Porting Error - Retaining Phone No.

Like many others, I am currently in porting limbo where I do not have service. As of this morning, my Fido account was deactivated. I have messaged the mods and understand that I have to wait for them to get to it (huge backlog). My concern at this p...

SnipaJay by Great Citizen / Super Citoyen
  • 721 Views
  • 2 replies
  • 0 Bravos

still wating for Sim Card

order a Sim Card last week. I got confirm email say "A shipment from order 90614 is on the way" In Nov 09 18:52.But i still didn't receive sim card. Can you help me check does the card is send to my home?The order number is 90614

amy80 by Great Neighbour / Super Voisin
  • 679 Views
  • 7 replies
  • 0 Bravos

Resolved! I had an issue in changing my plan

In order to give public Mobile a try, I bought 10-day plan that expired yesterday, Nov 14th. Few days ago, I had logged in on my account and changed my plan to 90-day promotion. When I changed it, I clicked on the key for but THAT DID NOT HAPPEN but...

richardini by Great Neighbour / Super Voisin
  • 659 Views
  • 3 replies
  • 0 Bravos

Problems Porting from Koodo

Hi everyone. I followed the instructions found here: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Koodo-porting/m-p/86466/highlight/true#M15256 I used a different email address, as instructeed. When I ported my number from Koodo, my ...

koodoport99 by Good Citizen / Bon Citoyen
  • 763 Views
  • 19 replies
  • 0 Bravos

Need help for network issue

I swtich my phone from another carrier more than two weeks. I met the following problems:1. Some times I cannot connect the networks. No cell phone singals can be reached one hour then the signals come back;2. Even i have signals, (but some times 3G ...

xctang by Great Neighbour / Super Voisin
  • 412 Views
  • 2 replies
  • 0 Bravos

Requesting a Refund - Koodo Restored My Account

I've finally sorted out everything with Koodo and got my account restored, and back into good standing (They've credited my account and gave me a bonus as well for all the trouble that was caused.)At this point in time Im requesting a Refund. I've em...

Jash098 by Good Citizen / Bon Citoyen
  • 479 Views
  • 1 replies
  • 0 Bravos

Xpresspost delivers how?

First post in the forums...seems to be a wealth of knowledge here. Search didn't bring an answer, so asking...how does xpresspost delivery work? I mean, are the SIMs actually sent to my community mailbox or do I get a door knock and get them at my do...

rdb91 by Good Citizen / Bon Citoyen
  • 2668 Views
  • 12 replies
  • 1 Bravos

Resolved! Ordered a sim card on Nov 07, still not here today is 15th

I have ordered a sim card from public mobile on Monday November 07 , the order is 90227. Today is November 15, I still do not receive the sim card yet !!!!I have received the confirmation email from public mobile. Why there is NO any tracking number ...

Yang by Great Neighbour / Super Voisin
  • 1331 Views
  • 10 replies
  • 0 Bravos

Invalid SIM

I just tried signing up/porting/activating and got an error after entering my credit card. Now when I try the sign-up process again it gives me an invalid SIM error. I couldn't even login to my account that I originally created so I had to create thi...

Todd123 by Great Neighbour / Super Voisin
  • 356 Views
  • 3 replies
  • 0 Bravos

Sorry, your account activation request has failed.

Hi there after going through activation i received this message "- Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.ca/community" Target="_blank">publicmobile.ca/community for assista...

mlwang by Good Citizen / Bon Citoyen
  • 498 Views
  • 4 replies
  • 0 Bravos

No Service - NO ANSWER

I changed my plan from a 90 day to a 30 day plan (change at the next renewal) – the payment due should be 42.00 for the next 30 days. The accounts says that the amount owing is 78.00 ..the available funds are 42.00. I have autopay so…it appears that ...

MediaGuy by Good Citizen / Bon Citoyen
  • 391 Views
  • 2 replies
  • 0 Bravos

Resolved! 3G works on iPhone 5 (iOS7), but not LTE

I have successfully ported my number from Fido, everything works except for data (or LTE specifically). I got 3G data to work, but I just couldn't get LTE to show up. Option is enabled in settings. I've read that updating the iOS solves the issue, bu...

Resolved! Don't have service

I just swithced about an hour ago and got a text message confirming that my transfer request has been completed succefully.. does this mean I'm supposed to have network or is it just to confirm that they've received my request

chrislee by Great Neighbour / Super Voisin
  • 951 Views
  • 7 replies
  • 0 Bravos

OnePlus 3T on the Public Mobile Network

Just wanted to make a quick post to show that the OnePlus 3T should have no issues connecting to the Public Mobile Network Public MobileFor 3G use (UMTS/HSPA): 850MHz/1900MHz bandsFor 4G/LTE use: 1700MHz/2100MHz bandsFor 4G/LTE use: 700 MHz bandSourc...

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yo by Great Neighbour / Super Voisin
  • 3145 Views
  • 28 replies
  • 4 Bravos