I logged in to the new public mobile interface, and see that my upcoming bill payment is almost double what I usually pay and my plan has changed. I changed nothing on my account- only viewed promotional e-mail.
is this something that will be addressed across the board, or do I have to contact someone as well, I noticed my plan was also crazy high compared to what it should be (grandfathered plan)
Several customers on the old grandfathered plans had their plan pricing errors when the plans were transitioned to the new My account page. PM management was informed. You can contact customer service agent or wait for PM response.
@danutaz i’m sure it’s just an error with the new system that came up this morning it seems to have happened to a few people just give it a day or two and it should clear up on its own, to speak to a customer service agent Click hereor if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH
