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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12199 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23155 Views
  • 183 replies
  • 25 Bravos

Resolved! Call Forwarding Not Operating

A couple of days ago I activated call forwarding on my Android cellphone in order to forward calls to a landline phone I'm now using.  The Android cellphone displays a greeting screen message that is showing "forwarding all calls" and when I first te...

Eddy_222 by Good Citizen / Bon Citoyen
  • 1463 Views
  • 17 replies
  • 1 Bravos

Resolved! Account was suspended, autopay feature failed

This is my first time seeing my account suspended, I have always used the autopaying feature to make it work but suddenly today. It didn't pay at all and I lost data for the entire day which was critically important.  I entered a new credit card and ...

Extinque by Great Neighbour / Super Voisin
  • 779 Views
  • 4 replies
  • 0 Bravos

Resolved! My account

Your system is very frustrating as I am trying to ask a private and specific question and your system is forcing me to share my private, confidential and personal information which seems at odd with the Quebec privacy act. Anyway here is what I need ...

gandhiman by Great Neighbour / Super Voisin
  • 464 Views
  • 3 replies
  • 0 Bravos

Resolved! autopay reward

Didn't receive autopay reward  in September  I'm on autopay for my monthly bill, but for some reason, my autopay reward wasn't deducted from my last bill and I can't figure out why. My account overview confirms that I'm on autopay and I have the ward...

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karenli0320 by Great Neighbour / Super Voisin
  • 1298 Views
  • 9 replies
  • 0 Bravos

Resolved! Oracle

What does Oracle mean? 

ljdemont by Great Citizen / Super Citoyen
  • 705 Views
  • 6 replies
  • 0 Bravos

Resolved! Multiple lines

Can I have more than one line on my account? 

ljdemont by Great Citizen / Super Citoyen
  • 978 Views
  • 4 replies
  • 0 Bravos

Resolved! payment

I hope that is someone in the PM who can check my last payment. Rewords, the bonuses and payment M/C $124.30 on 24 October 2019. I count on full explanation and corrections.

Lech by Good Citizen / Bon Citoyen
  • 1111 Views
  • 11 replies
  • 0 Bravos

Resolved! Porting number from Fongo takes forever

Hello, I'm new to Public Mobile. When I activated the service, I've also requested to transfer my Fongo# to PM on Oct 26, but since then, I haven't recieved the porting completion notification, and my number is still displayed as "No Caller ID", so I...

akyaki by Great Neighbour / Super Voisin
  • 2560 Views
  • 9 replies
  • 0 Bravos

Over-billed?

I'm a long time subscriber. I pay $135 each quarter including tax but was recently charged $175. How can I get a refund?

pharaoh198 by Good Citizen / Bon Citoyen
  • 971 Views
  • 9 replies
  • 0 Bravos

Resolved! SIM / Phone Number Compromised - Help !

Hi, Need help on a SIM card / Phone issue. Got a call from my bank saying they locked my account because it has been compromised. Appearently someone tried to get a new SIM with my exisitng phone number and logged into my online banking. Any way for ...

wanderer11 by Good Citizen / Bon Citoyen
  • 1317 Views
  • 10 replies
  • 0 Bravos

Resolved! Understanding Payment History

Hey Everyone; So maybe a silly question, but coming from a Post-Paid service, I'm just trying to clarify the payment history feature under My Account - no issues on payments or anything incorrect, I just want to understand it better.  So my question ...

ShädøwWølf by Great Neighbour / Super Voisin
  • 638 Views
  • 4 replies
  • 0 Bravos

Resolved! $15 plan

May be this is kinda silly question. The $15 plan says it includes unlimited international text messaging. How about local or national text messaging, are they included? Thanks.

2019newuser by Great Neighbour / Super Voisin
  • 814 Views
  • 6 replies
  • 0 Bravos

Resolved! Cannot setup iphone 7 on Public Mobile

My info banner at the top of my iphone confirms that I am on the Public Mobile network but I cannot enter the setup values as I cannot find all of the required fields which need values.The instructions say to enter:APN:SP.MB.COMMMSC: http://aliasredi...

derekwatson by Great Neighbour / Super Voisin
  • 812 Views
  • 7 replies
  • 0 Bravos

Resolved! Charged BC tax in alberta

I am charged 12% tax instead of 5% when activating my SIM. Please help me with this.

Jasgrewal by Good Citizen / Bon Citoyen
  • 1317 Views
  • 13 replies
  • 0 Bravos

Resolved! Data on plan not showing correctly

I would like clarification on my data, when I signed up i got the 1.5gb plus 2gb for 6 month but it is not showing that on my plan overview, it says I used 1.2gb out of 2gb where is the other 1.5gb? Shouldn't my total data for the month be 3.5gb? 

kcmalavasi by Great Neighbour / Super Voisin
  • 548 Views
  • 3 replies
  • 0 Bravos

Resolved! Going to the U.S.

I'm going to the U.S. for 6 months.  Is there a reasonably priced plan available in the U.S. from Public Mobile or is there an equivalent priced company in the U.S. that i can just get another sim card from and use my current Galaxy 9 Phone? 

JohnnyXI by Great Citizen / Super Citoyen
  • 1020 Views
  • 11 replies
  • 0 Bravos

Resolved! Switched to Verizon unlocked, having issues

Greetings:  When I smashed my Galaxy S5, my wife bought a S6 online, from a Best Buy seller.  The phone arrived, and while it's unlocked, and I've put in the APN information.  I can not access my voicemail.  When I attempt to do so I get what I assum...

Goingbuddha by Good Citizen / Bon Citoyen
  • 951 Views
  • 11 replies
  • 0 Bravos

can not make payment to reactivate my suspended account.

try to make payment to reactivate my suspended account. but, after clicking submit button in payment, nothing happens. It stays at that make payment page. No response like "You have paid ....". So, I think the payment did not get through. What is wro...

mcaller by Good Citizen / Bon Citoyen
  • 915 Views
  • 11 replies
  • 0 Bravos

Resolved! $0/month

i Saw something about paying $0/ month after you stay with pm for awhile and refer friends. Is this true? And will it be $0 every month? Or just for one month? Thanks

Kim1971kim by Great Citizen / Super Citoyen
  • 1603 Views
  • 17 replies
  • 0 Bravos

Pm app

Does public mobile have an app? I think they should get one if they don’t. It would be so nice

Kim1971kim by Great Citizen / Super Citoyen
  • 914 Views
  • 7 replies
  • 0 Bravos

Resolved! Auto Pay failed!!!!!!

Dear Team, Unfortunately, my plan failed to renew today as Auto pay has failed. I tried to log in to the system manually and tried to make the payment and got this message -  Unable to Process TransactionSorry, your credit card was declined by your c...

Vivek1 by Good Citizen / Bon Citoyen
  • 754 Views
  • 3 replies
  • 0 Bravos

Data overage messages

Hi I’m new and I was wondering if there is an option to get texts when you go over on your data? thanks

Kim1971kim by Great Citizen / Super Citoyen
  • 576 Views
  • 6 replies
  • 1 Bravos

Phone not working.

I got a public mobile number when I lived in BC and my phone had no issues. I was going to move to Alberta and switched my number to there but then ended up moving to Ontario. Since I've been in Ontario my cell phone says it has no service. It worked...

Adelyea by Great Neighbour / Super Voisin
  • 745 Views
  • 4 replies
  • 0 Bravos
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