[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Unable to complete payment to active public mobile sim card-would like to talk to an agent.
Purchased a public mobile sim card, and when on the payment page where I fill in card details to pay for my new plan, I keep getting the message: "We were not able to process your payment. Make sure all information is correct or try again with a diff...
Resolved! Service agent
I need to speak to a service agent
Resolved! Forget my 4 digit access pin number
HiI forget my 4 digit access pin number. Please help
Resolved! Slow data speed
I am getting very slow data speeds. fast.com shows ~1Mbps, and speedtest.net slightly below that.I know that "3G speeds" should be 10 times faster.With the *censored* Rogers outage, I was planning to use tethering for work, but it is impossible with...
Roaming plan never works
is there anyway to get customer service out of this company? Right now they take money and provide no service and no accountability
Can’t make a phone call and send text message
I paid US roaming yesterday, but I still can’t make phone call and send text out
Resolved! updating my credit card
so, yesterday I updated the expiry date on my credit card (which means re-entering EVERYTHING). Today I got a text from Public Mobile saying my card expires at the end of the month! When I go into my account, there is no way of checking the update I ...
Resolved! International minutes add on
I have got add on of 300 international minutes. I also showed on my account. Whenever I try to use them it say no available minutes
Resolved! Phone number
I didn’t top up my account on the day I was supposed to. Now I can’t put minutes in my account cause my number isn’t making any calls and I couldn’t get the code on messeges.
No access to network
Internal Server Error Look at the top icon beside the time. How to trouble shoot? Thanks!
Another scam
I received, again, the following text message and I have never signed up with Netscape: +1-999-999-9999 (at top of text)xxxxxxxxxx Your netflix account connected to 780-9xx-xxxx is blocked due to a payment verification. please sign in to revise your ...
Resolved! Adding someone to my plan temporary
my family is coming for a visit from another country, can i add her to my plan. Do i have to get a new sin card for her home, or can i add from her home town so that when she gets into Canada she can connect.
Resolved! Unable to make calls in US
I am in US presently. I purchased the US data roaming 2 days ago. When I try to make a call, I am told by PM that I don’t have a US data roaming account. I read that I should notify a ‘moderator’ to initiate my account but cannot see how to direct...
Resolved! Change number to my old one
Hi! I've recently changed providers and got a new SIM card after getting my phone stolen. I used to be with Virgin Mobile and I switched to Public Mobile. I wanted to keep my old number since I had it for years now but I don't understand how. Public ...
Data stopped working in California US on 2022-07-06
Purchased add-on for US travel (talk + data). Data was working from 2022-07-03 to 2022-07-06 then it stopped. Verified that there is still unused data in the plan. Purchased extra 200MB add-on. Talk and text works. Thanks!
Resolved! Unlimited talk
I have paid for the unlimited canada wide talk but when i try to call a number in ottawa it say i have run out of minutes
Resolved! Why do I need a new SIM card? Won't I lose a bunch of my data?
Why do I need a new SIM card? Won't I lose a bunch of my data?How long does it all take to do, assuming I have a new SIM of yours. Thank you
A Good Day for Telus family
We should be happy that we are in the Telus family today. Rogers national outage for celluar and internet.
Account locked out
I tried Logging in to many times I guess and now locked out. Help??
Close Public Mobile Account
I can't close my account because I can't log into my account - it's permanently locked out. Email is REMOVED PERSONAL INFO (ShawnC13)Emery Baldwin
My phone number no longer active and some other number assigned
Hi I just notice my phone number no longer active and the number I was using is gone. I was assigned different number. However, text messages are working. But unable to take calls. I check account balance there is no amount due. But when I try to cal...
International calling home with bonus min
if I am in the UK and I have my bonus International minutes can I use them to call home in Canada
Resolved! Why my bonus with autpay didn't show up?
I thought if I signed up with autopay, I would get double of my basic 250mb per month. But it's not showing up and this really made my trip to national park a bit more troublesome because I ran out of data and there was not much wifi available.Can s...
Resolved! CAN MY SIM FUNCTION IN NIGERIA SOMEHOW?
Hello, so I recently had to make a trip to Nigeria for about 2 months and I have been trying to get my sim to work to no avail. So the major bone of contention is that I can only access my TD Canada bank account with an OTP sent to my number but unfo...
Resolved! paid for wrong add on
I was trying to top up my usa add on. I added 25.00, didn't know how to only add 15.00, but that is all ok.I clicked on the U.K. add on instead of the USA add On. I wanted to have long distance time calling long distance into the usa from canada Cou...
Resolved! Data on phone
Recently I paid $35 and added 2 Gb of data as the 2Gb on my plan was low. I was told that possibly it would show up on my phone after the 2Gb on my plan was entirely used up. It now shows 2.09 Gb used and keeps informing me that my data has run ou...
Resolved! Cannot make a payment
I'm trying to make a payment with a new credit card and it keeps refusing ....thx
Error 837 when trying to activate my sim
Hi,I get an error 837 when trying to activate my new sim card
