Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I am on autopay, my account was debited today, which is fine, how do I get a receipt or invoice for my business? thanks
Hi there, im locked out of my self serve account and i only did one try... I need to change the billing information because right now i have no plan on it. Help!
Can I use a Motrola G8 Play to get activated. It is not within the choices on the Public Mobile website.
Started to sign up for a new account and the process did not complete. Got to the page to enter credit card info & sign up for auto pay and then the screen wouldn't stop loading.Now when I go to try to sign up again it says the SIM card is invalid, b...
Emails plus my phone is in French and I need english
Hi, for the months of may and june, my account was charged 1$ extra for topup without notification, and without any change. Then in july, back to the normal amount. What is that about?
Hello, Is it possible to transfer telephone number from home business plan (not mobile #) with Shaw to mobile number with Public?
I noticed that I was using more than my usual # of minutes in local calling , so I purchased what (I believe) to be more minutes to use before the end of my 30 day plan. I could not see any 'local' minutes on the add on's page, so I purchased 50...
I have ported my phone number over to public yesterday from Telus and now I have no cell service . when I try to activate my sim number im continually told its a invalid number. I have cleared my cache and waited a hour between try's but still get th...
My data won't work got plan yesterday
When trying to set up my selfserve account it keeps telling my Sim card number is incorrectly. If checked carefully and it is correct. I am unable to create an account because of that
I am a new costumer, I do no know how pay my bill/ I do have $20 available found on my account, how I can transfer that many to my bill?My account number is xxxxxxxxxxxxxxx, please help me. edited by computergeek541: account information removed
I unfortunate locked myself out of my phone but fortunately got back in. Everything seems to be working but I cannot make calls out or receive calls. Texting is working fine.Can anyone help?
im trying to activate my phone but its telling me my sim number is invalid
Hey guys, can someone help me how to see the receipt for my billing, I keep looking on my account but I can’t figure out where to go. I just need to know and see how they billed me and the list of my usage on my account. Thanks. Keep safe everyone.
Hey guys, is anyone knows here about the 2$ autopay rewards, it didn’t apply to my last billing they still charge me the full amount of my billing. Can someone help me in regards with this rewards, do I need to activate something to earn my rewards. ...
I can't make any calls today, I'm in Toronto. What's going on?
I received a message on my profile saying my account was suspended unless I paid my balance. i paid the balance, and was later charged (presumably auto-pay) again. So I’ve paid double for this months bill. how do I go about getting one of my payments...
Autopay did not update so service is suspended. This happened before, my card company blocked payment.
How do I remove a duplicated payment
Hi, First time I dialed 1 or called my own number for the voicemail, it was completely silent so I hung up. Anytime I try again, it asks me for a mailbox number (which I don't have?) and to press star during the greeting (that I didn't record?) Pleas...
Does public have a couple plan? My friend and her spouse would like to switch to public and wonder if it has a couple plan for them.
I requested to reset my password twice and both times after getting the link in my mailbox, I proceed to create new password then I tried logging in with the new password and it fails. Please help, thank you.
Does Public mobile has a mobile App??
I noticed in the compatibility list that the samsung galaxy a51 wasn't listed. Does that mean it isn't compatible? Surely it is right? Thanks
How to create a ticket for updating my SIM card?
When trying to register for a new account, after entering my credit card details, it said my credit card company denied the transaction. I tried a few more times - once with the same card, again with my spouse's card on the same account. Each time it...
My account got suspended due to non payment. I have auto pay setup up but for some reason it did not work. I tried to make a payment but it shows "Your account has already enough balance." I cannot make any calls as I get a message saying my account ...
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