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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by • Public Mobile
  • 3080 Views
  • 31 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 31325 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 43194 Views
  • 182 replies
  • 30 Bravos

Resolved! Promotion not included on new activation

I activated a new line ($25) (11/24),  and the week before I emailed Public to take advantage of the added Data on the phone promo. Well it didn't kick in anywhere. The only thing I can think of is that the email I used and the emailed I activated mi...

George007 by • Great Neighbour / Super Voisin
  • 1327 Views
  • 11 replies
  • 0 Bravos

Resolved! Renewal date

My renewal date is the 22nd i want it on the 30th. How do i change it without suspending service from 22 to 30th?

Kimberly1974 by • Great Neighbour / Super Voisin
  • 1729 Views
  • 10 replies
  • 0 Bravos

1GB Data Add-on purchased but not available

Hello, Two weeks ago my wallet was stolen and I had to renew my Autopay option with a new card. Last week my data was close to running out so I topped up my account with a 1gb data add on to tide me over until it resets. It resets on the 26th. Yester...

Even_Kiel by • Good Citizen / Bon Citoyen
  • 1565 Views
  • 11 replies
  • 0 Bravos

Resolved! How to buy additional data?

I spent all of my data, so bought add-on. It goes to my fund and make my next payment lower.When I turn off wifi on my phone it led me to data purchase web page which is painfully slow, wait and wait for it and it just gives me error page and gone.. 

Jlee721 by • Great Neighbour / Super Voisin
  • 953 Views
  • 4 replies
  • 0 Bravos

Why does data and log in passwords never work?

This seems to be an ongoing problem with public mobile. My log in password never works, even after resetting. Same with data. Always an issue. Anyone else experience this on the regular? What is Public Mobile doing SPECIFICALLY to resolve this? MODS:...

1111jr1111 by • Great Neighbour / Super Voisin
  • 1555 Views
  • 10 replies
  • 0 Bravos

Resolved! Exceeding data charge & international calling

If I go over my 1GB of data by let's say 100 mb, how much extra will I be charged? Also if I didn't purchase any of the international add-ons but one day I call let's say India because of some emergency. How much will I be charged per minute? 

devraj5698 by • Good Citizen / Bon Citoyen
  • 1243 Views
  • 5 replies
  • 0 Bravos

slow to load or no load internet iPhone XR

Phone cannot load google maps, cannot access internet via DATA. I have been using PM for a few years. New problem. I have a lot of data available. Turned on and off airplane mode, turned on and off phone, cellular is toggled on, maps is on cellular, ...

Resolved! Has anyone else received this Message?

I am fairly new to the community. I signed in and had a message. I clicked it and it took me to another site.. Is this something Public Mobile sends out? Possible scam? I copied and pasted the actual message...  Pistachios ThursdayDo you want a bonus...

brianchamp by • Good Citizen / Bon Citoyen
  • 2025 Views
  • 15 replies
  • 0 Bravos

Resolved! My second month free Promo credit of CAD$25 didnt get credited

My second month free Promo credit of CAD$25 didnt get credited rather my services got stopped and I have been asked to raise a ticket to get the same what is the process to do so.With no customer care support available I m really suffering and strugg...

24a by • Great Neighbour / Super Voisin
  • 1452 Views
  • 8 replies
  • 1 Bravos

Resolved! data - no surprise?

Just want to confirm, Public is running on the no surprise mode for data and phone call, right?  If I used up my monthly limit of data, it stops until i buy data add-ons, right? And similarly.. I don't have to worry about calling Long distance call i...

hTideGnow by • Mayor / Maire
  • 779 Views
  • 3 replies
  • 1 Bravos

Calling history..

How do I get my calling history..can't get it and need it ASAP.. from April 1 to Aug 28

Channz by • Great Neighbour / Super Voisin
  • 637 Views
  • 3 replies
  • 0 Bravos

no service for three weeks

So I've been with Public Mobile for three weeks now and no servicemy account is active my cellphone unlocked and my number has been successfully ported from telus.First question how can figure out if my phone will work on Public Mobileand second what...

blairc8oneil by • Good Citizen / Bon Citoyen
  • 2169 Views
  • 19 replies
  • 0 Bravos

Resolved! Referred my wife

I told my wife about public mobile she went to Wal mart they signed her up and activated SIM..   my referral code wasn't entered anywhere yet can she still do it?  Can I still get the $1 off every month and the $10 credit?

dandb by • Great Neighbour / Super Voisin
  • 1663 Views
  • 9 replies
  • 0 Bravos

Resolved! How to switch to the $28 2.5GB data unlimited call and text plan

A plan for QC users, $28 including 2.5GB data, is the original $35 one with monthly discount of $5 and $2 for autopay. (35-5-2=28)I have already signed up for Autopay and also a QC user.When I tried to change my plan, I did not find an option of $28....

vivianzntj by • Great Neighbour / Super Voisin
  • 1490 Views
  • 8 replies
  • 0 Bravos

Resolved! Locking in New Plan Offer but on Next Renewal Date

Hello PM Community! I have a question regarding the new Black Friday Deals. I am currently on the $120/90days 12GB plan from many years ago, but I would like to switch over to the $45/mo 6.5GB plan that is currently being offered for Black Friday. As...

mikerz by • Good Citizen / Bon Citoyen
  • 1331 Views
  • 8 replies
  • 0 Bravos

Resolved! Help creating online account - I'm stuck

Trying to create an online account so I can update my billing information. Part of the set up is to receive a 6 digit access code by text, but the access code never arrives. Without that, I can set up an account. And without an account, I can't open ...

Zoephone by • Great Neighbour / Super Voisin
  • 862 Views
  • 4 replies
  • 0 Bravos

Returning to Public Mobile

Hello, How do you reactivate your account?  I want to return to Public Mobile, but cannot login to old account nor can I create a new account with my number.

denawes by • Great Neighbour / Super Voisin
  • 1402 Views
  • 6 replies
  • 1 Bravos

Calls going straight to voicemail

I've been a customer for about a year now.  For the past 2-3 weeks, my calls are going straight to voicemail without ringing my phone.  I did not port my number and have had my SIM card for about a year.  I have restarted my phone, and checked the in...

DMailloux by • Great Neighbour / Super Voisin
  • 7195 Views
  • 14 replies
  • 2 Bravos

Us roaming

Hello. I purchased 1gig of us roaming thinking I would need it this week. (I am on the 60.00 a month plan now )bud t I still have 145mbs left on current plan. So if my plan renews on the 2nd of the month will pb use the 1 gig I purchased first before...

mellondon by • Model Citizen / Citoyen Modèle
  • 600 Views
  • 5 replies
  • 1 Bravos
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