Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My credit card was expired and I forgot my password I need to renew my password
My online account is suspended and my phone has no service. Please help
When I signed up on May 29th 2021, I used my wife's referral code. I have not yet received the one time $10 credit nor has my wife received the $1/month credit for referring me. How do I get this resolved?
Hi,My monthly data have been fully consumed and no longer available for use.There is also 2.5GB of free add-on DATA available in my account.I think data should automatically go to add-on data, right?But now my data cannot be used. Thanks, Kim
Plan details is blank and change plan page has blank "current plan" and no options in "new plan" section - just says "select from options above" but no options are displayed. Please change my plan.
Hello I have not received my Sim card it’s been almost a month and you have charged for the Sim card and I’m just waiting for it let me know how can I understand the situation. SD08: Moved from Beginner's Guide to Community. Title edited to match ...
Hi, my plan was set to renew today via autopay but it did not. Now the self serve portal says : "Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive you...
I activated a phone for my brother in another province I reset the password now I’m unable to login and am locked out of the account. Nothing suggested has worked I’m extremely frustrated with public mobile.
HelloFor a few months from now, every month, I receive a message which tells me that you didn't receive the payment. My setting is for an automatic payment, why this story is repeating every month???? I wish if you can be fixed and do not have this p...
Hi everyone! I’ve been having some trouble using my data recently. I’ve been with public mobile for at least 6 months and have had no issues. However, over the past couple weeks I haven’t been able to use data on apps such as Safari and Maps. My data...
Hi, I have a problem. For the first time, I wanted to pay for the next 4 months so that I do not need to worry about it. My monthly rate is $11 per month. So I wanted to pay for 4 months at $44 with tax $49.72. I was charged $49.72 on my credit card ...
I want to upgrade my account but the change plan button takes me to an empty menu and I can't find anywhere else that I can do what I need to do. How do I actually talk to someone before I start looking at other phone companies.
I am having the same problem as another recent concerned member. Plan expired Aug 20. I have paid amount owing plus more in an attempt to reacitvate. I have hit the reactivate button, restarted my phone. Nothing is working. I cannot make phone ca...
Hello My payment was due yesterday and I have 2 vouchers but both keep giving me this error: Unfortunately, Voucher #********** could not be added. Please verify the Voucher and try again. Can any mod help me? I am entering the Pin’s not the Auth#Th...
New credit card need to set up for auto pay
B&H has the Cat S42 on sale for US$219 about $285 cdn. That's $100 cheaper than the best price I could find in Canada at Visions Electronics on sale this week for $388. Dual SIM with a dedicated Micro SD slot. Very little bloatware. Strangely, the ca...
I suspended my daughter's plan for 90 days due to stay home order. The lock-down extended more than 1 year. I used what's app to msg her, the number still works. That means nobody use that number. Can she still keep the same number when I buy her a n...
Hello,I purchased a SIM card yesterday. Every time I've tried entering it, it states INVALID SIM card????????????? this is so frustrating.......I need a phone number. I have never had a SIM card before.
Hello, I would like to have my plan cancelled, and there doesn't seem to be an option to do that in the selfserve plans and add-ons. Please contact me to cancel my plan Thank you
I am traveling to the US and have attached what my plan covers. Unlimited International Text - is this received and sent?Unlimited Talk to Canada and the US - is this received and sent?$0 free holiday giveaway - 500 mins Intl Long Distance including...
My payment won’t process and I can’t remember my pin to call in
Hi I just renew my plan, but need to change it (I understand there is no refund for this). The problems is once i click "Change Plan". There site is pretty much empty, no plans to pick, is there an issue? Also, if i click try out more options: HTTP E...
HI there, My Loyalty rewards are not being added to the plan ? Any suggestions ? where or whom to contact to get them added ?
Greetings, I placed an order for a sim card last night and i would like to cancel it this morning. It has not been shipped to me as yet. please help me cancel my order.
Hi, I purchase a phone from Public mobile that was delivered August 9th there about, the phone has speaker issues and frequency I think whenever it’s on speeker it squeaks and whenever it connect to my Bluetooth no one can hear me clearly I has a IPh...
Hi,Here's a situation I am running in to and I am not sure how to proceed. My current active cell # here at Public Mobile is actually my business number and I need to port it out to my VoIP provider. Reason:My business is growing and I have to create...
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