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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 24901 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 36483 Views
  • 185 replies
  • 27 Bravos

Resolved! NEED: PUK CODE

Just upgraded my phone and I accidentally locked my SIM

Kjniegos by • Great Neighbour / Super Voisin
  • 1242 Views
  • 6 replies
  • 0 Bravos

Resolved! video streaming through Ring security system

Hi, I'm trying to find out if Public mobile allow video streaming through Ring security system app - for the doorbell camera to work properly. Thanks in advance

Waka33 by • Great Neighbour / Super Voisin
  • 1386 Views
  • 8 replies
  • 0 Bravos

Resolved! Account Registration - Email Too Long

I am trying to refer a friend and the Account Setup will not allow her to setup her account because her email is more than 30 characters long. Please advise. She does not want to make another email just for public mobile. @CS_Agent 

varushika by • Great Neighbour / Super Voisin
  • 1036 Views
  • 4 replies
  • 0 Bravos

Resolved! Rewards are not going towards my balance?

I have accumulated $3 in rewards. I have the $25/month plan and I have $24 in my account. My plan is not being renewed even though I have rewards available. How do I use these rewards?  Thanks

brucewayne1 by • Great Neighbour / Super Voisin
  • 676 Views
  • 3 replies
  • 1 Bravos

Resolved! unable to process payment

i am wondering if anyone has a solution to my issue, it keeps saying unable to process payment but its the same card i used last time with no issue i have called the bank and my card is fine there is more than enough in my account but it still wont p...

LeslieSayers by • Great Neighbour / Super Voisin
  • 1383 Views
  • 7 replies
  • 0 Bravos

Resolved! What is the best way to set up multiple lines under one roof/account

I currently have multiple lines on Rogers.  My intention is to move the lines to Public.Currently I moved one of the lines over and have used my personal email address on the account.   I now understand I have to set up multiple accounts in Public fo...

ken8 by • Great Neighbour / Super Voisin
  • 1304 Views
  • 5 replies
  • 1 Bravos

Resolved! Joining public - New User

Hi my name is Adam. I've decided I'm leaving my current carrier from Freedom to join Public. I have an Iphone 7 32gb, I would like the 40$ plan/month (38$ with autopay) and finally the hardest part about this I would like to keep my current number wh...

agalejs by • Great Neighbour / Super Voisin
  • 1076 Views
  • 6 replies
  • 0 Bravos

Resolved! $25 monthly with 2 GB

Dear PM,I has been paying for $25 monthly with 2GB data.Somehow over the last 3 to 5 months I only see I have 1GB data instead of 2GB when I signed up for the $25 monthly with 2GB last year.Could you please check. I don't think the plan should change...

gcommit by • Great Neighbour / Super Voisin
  • 1361 Views
  • 10 replies
  • 0 Bravos

Autopayment

My credit card was expired and so I am out of autopayment reward. Now, can I again apply for autopayment with new card. Am I eligible for  that? 

Nehi by • Great Neighbour / Super Voisin
  • 601 Views
  • 4 replies
  • 0 Bravos

Resolved! Last Payment

Hi guys, So I just switched service providers, and I already am not able to sign in to my PM account to pay my last payment. I've done autopay this whole time, however I unlinked my autopay last week. My last payment is due on July 31...any idea how ...

cyhoiii by • Good Citizen / Bon Citoyen
  • 845 Views
  • 5 replies
  • 0 Bravos

Resolved! Family Plans

Wondering if you have any plans for two phones? Myself and my daughter each have a phone looking to bundle as one bill.

Sofiasmomma by • Great Neighbour / Super Voisin
  • 1249 Views
  • 7 replies
  • 1 Bravos

HST Fraud

 Thought I would share with everyone that PM is committing HST fraud when providing refunds.  If for some reason they offer you a refund for any reason, their policy is that they don't return the HST.  After talking with CRA, I've been informed that ...

MajorPainage by • Great Citizen / Super Citoyen
  • 2441 Views
  • 25 replies
  • 0 Bravos

Resolved! Add on not working

I just purchased an Add-On (1gig Data...15$ + tax)...and nothing happened. My Visa has been charged. I’m not seeing the data on my account or phone.

Bla by • Great Neighbour / Super Voisin
  • 580 Views
  • 1 replies
  • 0 Bravos

Resolved! voicemail envelope information

 hello hello when I access my voicemail at always gives me the phone number or the person's name that's leaving me the voicemail.  is there a is there a setting to eliminate this so it just goes straight to the voicemail message?

carter29 by • Great Neighbour / Super Voisin
  • 1019 Views
  • 6 replies
  • 0 Bravos

Resolved! Is my Public Mobile Account locked to my phone

 Hi Everyone,  My phone got wet after Kayaking yesterday, and needs replacing.  I was hoping to find out if my Public Mobile account was locked to my phone. If so, bummer. If not, am I able to take out the SIM card and place it into another unlocked ...

jamie_law by • Good Citizen / Bon Citoyen
  • 1137 Views
  • 4 replies
  • 1 Bravos

self serve

how can i reset or make a new self serve account with new information with my same old public mobile phone number? please.

pet by • Great Neighbour / Super Voisin
  • 650 Views
  • 3 replies
  • 0 Bravos

Voucher added, account balance but plan won't start

Hi I have got a new SIM with a new number and wanted to start a plan with a payment voucher as i dont have a Canadian credit card yet (recently moved from the UK).  Payed for the $40 Plan, have $40 showing in my balance online but it says my plan has...

Matt91 by • Great Neighbour / Super Voisin
  • 786 Views
  • 7 replies
  • 0 Bravos

Paid amount due minus auto pay for first time, it worked!

Just had to share lol. Been a member here since March, had always paid full amount owing, then after auto pay and a couple times community rewards too, I had a few dollars floating in my account still. The other day I took what I thought was a risk a...

Pawprints1986 by • Deputy Mayor / Adjoint au Maire
  • 668 Views
  • 5 replies
  • 7 Bravos

Resolved! 1GB Gift Promo when changing plan rate

Hi, does the 1GB promo given to existing users at some point last year stay if I change my current rate to one higher or lower? When I go to change my plan, it outlines the CURRENT PLAN and STARTING x DATE, YOUR NEW PLAN WILL BE plans, but the promot...

Dididoo by • Great Neighbour / Super Voisin
  • 2215 Views
  • 24 replies
  • 1 Bravos

PM Account Hacked and Service moved to new SIM

HI All, I desperately need some help. Earlier today, I noticed my phone was no longer recieving texts. I also tried making a call and was unable. I logged into my account and noticed my plan had also been changed, which I did not do. Im looking at th...

new phone, no service

Hello! I bought a refurbished iPhone 8. I have verified it is unlocked with the help of apple. I have verified it isn't reported lost or stolen on devicechek.ca. I have spent 2 days updating , installing, erasing , and reinstalling. I've done everyth...

dan616 by • Good Citizen / Bon Citoyen
  • 1345 Views
  • 15 replies
  • 0 Bravos

The Community's Public Mobile Wishlist

We all have our wants and needs that we expect from public mobile and from time to time they make an announcement and ask for our imput. It then gets buried in the announcement board until the next time they make an announcement. Thanks to @gancanny ...

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