Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! New calling option add on

Hello, it would be a great option for public mobile to add on a free public mobile to public mobile calling option. My grandmother has the 50 minute plan I believe it’s an old $10 plan. It’d be nice if there was an option to pay a tiny bit more to ge...

Re: [ISSUE RESOLVED] Self-Serve Outage

Hi i have been waiting awhile for help with my port request I haven't heard anything back yet

Resolved! Re: Credit card payment issue

How do I change my credit card number?

Resolved! SIM card shipping

I ordered my SIM card 9 days ago AND IT HASN'T ARRIVED YET

payment

i entered 2 x $40 vouchers to my account but only got credit for 1 x $4o

Resolved! Referral Code Error during Activation

Hello, a friend I referred to PM is trying to activate using my referral code, referral code has green check mark on the side, but then submitting, it has red text noted to "Please enter a referral code". Is there system issue or is there any work ar...

Saying I received a text but don’t have a plan when I do

Resolved! Saying I received a text but don’t have a plan when I do

Help

Resolved! Leaving in the middle of a plan

Hi so I'm switching from PM to Rogers, and will be porting over my number. Thing is I'm still in the middle of a 120 day plan. Is there a way to be assigned a new number from PM to use for the remainder of plan that I paid, or is all that just forfei...

Resolved! trouble signing in.....everytime!

I have issues every time I sign in. What is and where do I find and change my username?Why does it only ask to change your password when I click on "forgot my username"?Why is the page not loading?Why will public mobile never call me to talk?

Resolved! I need a copy of my ebill. Where is it?

No Service

Purchased a new SIM and activated it. I installed the SIM in two unlocked iphones and it says "no service". I reset the network settings as suggested along with powering off the device and it is still not working.

When will I receive my sim card?

hi,I ordered sim card on Jan. 1,2021, it hasn't arrived yet, did you send it ?order #.thanks.

Resolved! Locked account

Hello, I have been locked out of self serve, I haven’t been able to log in for over a week now. Password reset doesn’t seem to work, no email is sent to reset pw. Please help! thanks

No idata nternet connection

My moto G7 power will not connect to the internet - this issue has persisted for 2 days.- Powered on/off- Pulled and replaced SIM Card and tried other community recomended fixes and have only used 50% of data

Publicmobile problemssss everywhere!

Resolved! Which part of account minutes are used from

11:41:36 AMI have the 100 min talk plan, plus there is a 400 min long distance in North America promo credit. If I make a long distance call out of province which minutes will be used accounting wise?

Is Porting over from a US Number Possible?

I started out with my original number from Telus and ported it over to Sprint for work purposes. Now I wish to port over my number again to a new provider and I was wondering if Public Mobile allows porting over my phone number considering that it's ...

Resolved! Receiving Text Message for Apps Activation

Hello and Happy New Year Everyone. Would like to confirm if we can receive international text message. For instances, I was trying to activate an account from the Macau Government, it suppose to send me the activation code through text message, but I...

Resolved! How to receive first month free as part of the 2021 January Promotion?

I've signed up with the promotion email through the website and get confirmation that my email will be qualified. Just want to see how should I will receive the 1st month free promotion.

add on

I did add on for long distance but my phone still not working

cancel a phone

Resolved! cancel a phone

how do you cancel a phone if it is not used anymore and its on direct payment

Calls keep dropping after 53 seconds

Merged with duplicate thread in Using Service area.

Calls keep dropping after 53 seconds ( exactly 53 seconds)

my calls keep dropping for the last few days . I never had this problem before. ( every call drops exactly after 53 seconds) i did things like rebooting / taking the SIM card off but nothing works. Loud beeps and then dropped callwhen placing a call...

Resolved! Locked out of self serve

Tried logging in to self serve to update payment info but forgot my password and the answer to my security question. I tried too many times and now I'm locked out.

Resolved! What happens when you cancel a number?

Does the number go back into the available choices? What happens when you are activating a new line with public mobile and you do not select transfer old number. Do you get randomly assigned a number or can you choose.

Resolved! Phone sudden not registered on network

I have a Google Pixel 2 XL. Over the past 24 hours my phone suddenly is unable to register and connect to the Public mobile network. I am unable to make phone calls, send text message, and access data. I have tried the following step to troubleshoo...