Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I've been paying for a $120 per 3 month plan for my daughter for years, using auto pay. While checking something else, I noticed an "expired" notion on the current plan and see an estimated charge of $ 225 for the next billing cycle. Did I miss som...
Is Public Mobile working on a simple app that will let customers log in to check and update information? Balances?
Hey peeps,My plan just rolled over (on the 23rd) and my account shows that I've used 700mb. When I go to my usage review, it shows that I've only used about 150mb since the 23rd (add an extra 200mb on the 22nd and it still doesn't add up). I even wai...
how can i unlock my self serve? Hi i tried resetting the password but it locked me out. It indicated I need to contact moderator for help i have access to my email account but do not the answer to the questions. Any help will be appreciated.
I MADE AN ERROR AND LOADED UP MY 30 DAY PLAN FOR $100.00 INSTEAD OF $10.00HOW DO I CHANGE THAT, OR WILL MY EXPIRY DATE CHANGE TO A ONE YEAR PLAN?
Can I use one account and have 3 phones to that one account ?
I've checked the models supported & unfortunately, the one I'm interested in doesn't appear in the drop down list. I'm really hoping that the drop down list isn't up to date. Can someone please comment if it is & if so, why the UMIDIGI A7 Pro doesn...
Hello I just activated my Public Mobile number in Nova Scotia I have had an Ontario PC Mobile number for 10 years. I was told that I can switch back to my PC number once I activate new Public Mobile number. Can anyone help me do this?
I don't understand, I have credit 15 dollars in my account on July 21, my monthly fee is 15 dollars, shows on my account July 21 charge come from my credit of balance, but my credit card been charged $16.8. please give me a call to explain how the mo...
I have paid and can't use my phone!
Hello guys I am moving to Nova Scotia next month, so will I have to change the number or the area code when I go there? Like right now the code is 226.
I read a couple of other threads where people had similar issues. Didn't really find my answers there. I only just noticed this on my phone, when I call a landline, my number and name does not show up at all, another PM user tried with the same resu...
Where can I find the Terms and Conditions for my @25 plan. When I check on the web site it says: "The stated benchmark for wireless affordability was released by the Liberal Party on Liberal.ca. Public Mobile does not affiliate with nor endorse any p...
Hi, I received a text saying that my monthly payment did not go through, when I go to log on to my account online it says invalid password. Then when I try to reset my password it says - Sorry, we’re unable to verify your email address. I had some is...
Hello friends ! I have 15$ plan for 30 days which has some limited outgoing minutes, unlimited incoming minutes and 250 monthly data. My payment was due on 22nd July, I used up all my talking mins before that date, so my phone got deactivated. I mad...
am trying to transfer my cell no from an existing telus plan to a new cell phone. The on site application keeps insisting I am in the U.S. and it wants to take my land line number to see if it is available for my cell even tho I put my old cell numb...
I am considering changing from $10 to $15 plan. Do my present rewards: $2 for auto pay an $1 for loyalty carry over if I change?
Hi, I just signed up and am trying to port from a monthly subscription from Koodo. Any help would be appreciated.
I have activated new sim two days before. Mobile data , text messages are working fine, but outgoing and incoming calls are not working.
I just activated my SIM card and was changing the number. I asked to port my husbands number and my number was listed as the alternate number. Instead of porting my husband's number it ported mine. I have contacted my provider via the chat box but mu...
Hello, Please note that this question has been posted previously by another user, but there appears to be no answer for it. So I am posting it here again. I recently changed my personal voice mail greeting. During this change process, I came across...
Hi there,I jointed PM on June 24. Paid the first month fee ($25+tax) right then.Since I used a family member's referral code, I got a one-time $10 credit. I signed up for autopay & got a $2 monthly credit. Later I received another $8 credit for refer...
Hello, After activating my sim card, and paying etc., it kicked me out of the website basically saying "page error", what do I do?
I have no service, my account is not delinquent, SIM card was not changed but taken out and replaced immediately, checked settings . Still no service. What should I do next?
In my plan it says that I have an unlimited province-wide talk, but when I try to call some numbers within the province I get the message that talk is not included in my plan. This only happens when I call certain numbers, not others which makes me t...
I am trying to set up a new SIM card for my daughter and I get to the account setup page and fill out all the info and I can’t get to the next page to finish. Any help would be greatly appreciated
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