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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 26707 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 38606 Views
  • 185 replies
  • 29 Bravos

Resolved! i can not log into my account

I can not log into my account i have been locked out i tried everything but it will not let me log onto my self serve account

Kulvinder1 by • Great Neighbour / Super Voisin
  • 752 Views
  • 4 replies
  • 0 Bravos

Resolved! change plan

HiI have 2 public mobile plans, due to covid 19 i have financial difficulties, i want to change my $25 plan to $15 plan.If i will change my plan will it effect on my Rewards, and add-ons(i got promos, one time promotions, and holidays giveaways, bonu...

Mandeepkainth by • Great Citizen / Super Citoyen
  • 1450 Views
  • 4 replies
  • 0 Bravos

SIM Card not arrived

I ordered a SIM card on Aug 19 and received a shipping confirmation on aug 21, however still have not received my SIM card in the mail. Is there a way to check the status of my order or get a refund so that I can buy one in person? I have tried enter...

Lindah9 by • Great Neighbour / Super Voisin
  • 591 Views
  • 4 replies
  • 0 Bravos

Activation Issues - Room for improvement!

TL;DR - A number of activation issues, but I managed to make it through. I am now a proud Public Mobile member.  Hi All, I'm "New in Town", but that being said I wanted to write down my experience with activation last night in hopes that my comments ...

volibear by • Great Neighbour / Super Voisin
  • 1670 Views
  • 7 replies
  • 8 Bravos

Resolved! Referal promo - Might be account specific

Not sure if this will be sent to everyone or only account specific. Received  text from 5198 which is disappointing as I just did a referral on the weekend. For limited time refer someone and get $20 credit plus usual reward $10 credit for them $1 fo...

Jb456 by • Mayor / Maire
  • 3712 Views
  • 29 replies
  • 4 Bravos

international calling

Just found out that international calling is not really international, only found out the hard way some selected countries.Obviously most of my friends with a connection to the Netherlands, { holland } already know this, and thus do not have a phone ...

martin8 by • Good Citizen / Bon Citoyen
  • 1707 Views
  • 13 replies
  • 0 Bravos

FREE3GB

I did not receive my FREE3GB when I signed up to $30plan

My credit card was closed

My credit card was closed due to I forgot to pay my bill. Since the monthly payment of public mobile was automatic taken out from my credit card every month. When my credit card was closed, I then can not use my phone to call. But I can use it to sen...

miaomidaxiang by • Great Neighbour / Super Voisin
  • 1092 Views
  • 7 replies
  • 0 Bravos

Call forwarding codes not working

I'm trying to set up Call Forwarding. I tried the Unconditional and Variable codes on this page: https://www.publicmobile.ca/en/bc/get-help/articles/call-forwarding, but I got an "Invalid USSD Code!" message. I'm using a weird phone - is that the rea...

Amiss by • Good Citizen / Bon Citoyen
  • 2146 Views
  • 19 replies
  • 0 Bravos

Resolved! activation not working

I activate my sim card yesterday. it's not working. Nobody can call me. I can call. I got a message that my previous account number is wrong. i'm sure I typed it correctly. how I get to fix that. thanks 

Kalina by • Great Neighbour / Super Voisin
  • 763 Views
  • 4 replies
  • 0 Bravos

Resolved! username and password

i would like to add a credit card to my account but i forgot my username and password for my account

Meeyava by • Great Neighbour / Super Voisin
  • 1262 Views
  • 9 replies
  • 0 Bravos

Resolved! Trying to make payment

I have my TD VISA debit card set up for auto pay.. it always goes through fine. Today it didnt.I went and tried to register it again.. it said it cannot confirm my card.So i tried to register another credit card.. my account says the same thing.. it ...

Resolved! majority of apps don't connect using data

Asus Zenfone 3 - just joined PM yesterday.Have setup APN's as directed and checked several times.gmail, outlook, and a couple other apps work fine, however many others do not, including strava, weather network, accuweather, etc.Mobile data ON; Data S...

gmgood by • Good Citizen / Bon Citoyen
  • 1731 Views
  • 22 replies
  • 0 Bravos

Resolved! How long for referral code to be reflected in account

Hi,I signed up and activated yesterday and i entered the referral code provided by a friend. It did not show up right away as a credit on our accounts. I was wondering if there was a delay and when should i pursue getting it looked at. Simon seemed t...

DanW by • Great Neighbour / Super Voisin
  • 759 Views
  • 3 replies
  • 0 Bravos

Resolved! Since yesteday I don't have signal

I have only emergency signal, my acciut is payed. I opened a ticket they says they'll answer in 48 hours

adghi by • Good Citizen / Bon Citoyen
  • 2076 Views
  • 17 replies
  • 0 Bravos

want to use old Cellphone Number

I'm trying to set up an account and use my old cellphone number and this is what comes up:We were unable to transfer the phone number you entered. Try one of the following options:-  Make sure you entered your number correctly.-  Select a new number....

Swansetta by • Great Neighbour / Super Voisin
  • 728 Views
  • 4 replies
  • 0 Bravos

Resolved! Registration problem

I never had problem registering a visa to make a payment but I am having this problem now and I really need help. I've entered everything correctly but it wont let me add any visa to make a payment. 

Mpk1 by • Great Neighbour / Super Voisin
  • 711 Views
  • 3 replies
  • 0 Bravos

Resolved! Account Suspended But Still Working Normally?

I bought a $40 voucher to renew my plan this month but forgot to use the voucher until 20 minutes ago. When I log into my account on here it tells me my account is suspended and I have to top up before December 1st, 2020 yet my account balance is sit...

zoeongp by • Good Citizen / Bon Citoyen
  • 854 Views
  • 6 replies
  • 0 Bravos

Resolved! Suddenly getting no service error

Hi PM community, My phone was working fine when all of a sudden I started seeing "No service" pop up on my iPhone.My bill is paid and I topped up the amount in my account just to rule that out. Things I've tried :Airplane mode on/off a bunch of times...

ptonks by • Great Neighbour / Super Voisin
  • 1698 Views
  • 10 replies
  • 0 Bravos
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