Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My plan is unlimited texting but I can’t text or receiving from other phone which is not iPhone even the person are using public moble
The phone is constantly vacillating between LTE and LTE+. It ends up on LTE.
My plan just got renewed, but i can't make any outgoing calls, i can recieve incoming calls and it has been like this for a while now. I have no idea how to contact the company so im finally writting on this forum. If i dont get rembursed soon or thi...
There is over 150 dollars on my account but it says the account is expired
It said I was topping up by $99 but it authorized $111.87 on my visa card. Why am I getting secretly overbilled?
We activated a phone for our grandson. He lost it. We don't know if he ever registered it as we can't get into the account using his email address. The sight doesn't recognize the email address. We can't check for registration or try to re-regist...
My account got suspended because the credit card I had on filed expired. I was on autopay. I updated it now, but still can't unsuspend my account. I tried to pay, but it had a message that they couldn't verify my credit card. Does it take time to...
Hey i am trying to earn some community points to put towards a plan I want I HAVE 26.00 AND I NEED 50.00, CAN ANYBODY HELP ME OUT PLZ
Hi i am locked out of my accounti want to reset my account because i don't know my password please help me !
Since August of this year, my account has been showing Web under call types at least once every day, sometimes twice. I've read from others that it is data usage. I have no data.The statement shows zero MB and there is not dollar charge. What is t...
Hello, I just purchased an add-on that inlcudes the 500-min Canada wide long distance calls. I paid with the same credit card on file. Does this automatically apply to my current plan? Thank you for your help.
Hello, I have auto pay set up and it seems that every third month I loose service. Today I have no service. When I go into my Account it says I'm set up with auto pay. It also tells me there's no funds and it needs a payment by November 20th. I g...
Hi , i am new , i have ordered the sim from amazon and i would like to join public moblie. I just wanna know how , do i get my existing number transfer over
How do I get refunded when charged twice for my phone plan?
Just joined Public Mobile. It is asking me for a SIM network PIN number. I don't have one
A week ago i tryed to change my phone number i just toped up my account but ever since i cant make or get phone calls make or get text messages and i cant even get on my data help me please cant get any thing fixed with your phone if
How can I speak to a rep , Simon didn't answer my questions accurately
Hi, My autopayment failed, I believe due to card expiry. I tried to process it with my updated information and it is still failing. My account number is 10000000xxxxxx. Can you have a look on your side. Thanks,Wayne edit: Account number redacte...
UI ported this # from vergin mobile yesterday and it is not receiving calls yet Out going is o.k. plesease helpme to fix
Hi All I suspend the phone and when I top up amount due reset to zero but phone still suspended. Please help ??
Best plan for value?
How to change account email?
If the plan is $50 per month and the autopay bonus is 2 dollars should it work out to $48? Or does that not also include taxes? It seems I am still paying $50.
Hey guys, anybody know if public mobile works overseas, or if I just have to continue to pay my plan for here during the two months I am gone in order to keep up bonuses? It would be nice not to have to pay the plan here, and have to get another one ...
What kind of phone do you have?
How is service when you’re visiting across the border?
I have been a public customer for almost a year. I have a$40 plan unlimited talk.Wanted to add long international long distance, bought $15 add on,but it doesn't work?Deducted from my payment,but no service?Any suggestions?
Hi. I keep getting an email reminder to setup a self service account. I already created an account a couple a months ago. Is that normal? I created my community account today to post this message. Thanks.
The SIMon bot and the community says, not to use an apartement number.But on the payment page, there is such a field, see pic bottom right.Why is there a field which we should not use?
My address is from Switzerland and has an umlaut (ä) in it.According to the reccomondations, no special characters are allowed for the credit card transaction. Is an umlaut a special character? How should I write down my address? Replace the umlaut w...
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