Added a US plan to my plan and cannot talk or text

[softech · Accepted solution]

@Willett 

first, buying addon is a 2 steps process

1. load fund

2. actual buying the addon

Many people not aware of step 1 and just loaded fund. 

Check if your My Account's Available Fund is showing the amount you loaded earlier, if so, you didn't complete step 2 and you need to go back and buy

Try to manually connect to either T-Mobile or AT&T.  Try both and see which one work.  DO NOT leave it as automatic network selection. You will likely have better success to connect to T-Mobile for voice

[hairbag1]

Make sure to enable Data Roaming.

Is your $$ still in Available Funds...if so now go back and buy your add-on.

Reboot phone....manually select either AT&T or T-Mobile..whichever works best where you are.

edit; for use whilst in US, you need to select one of the 10 Day US Roaming add-ons.