Alaska Roaming Not Working?

[Grazer13]

I was just visiting Haines Alaska and my US Roaming add-on would not connect.  I couldn't even find AT&T or T-Mobile as a connection option.  How to I create a ticket to get my Add-On charges reversed?

Thanks!

[dust2dust]

Look at the post a couple up - from darlicious too.

[Grazer13]

Hi Darlicious,

Thanks for the info but I basically gave up while down in Haines, AK this weekend.  I was unable to use my US Data Roaming package I bought.  Now I tried to get the charges reversed since it was a waste of money.  How do I contact customer service via PM when I have no send to contact?

Thanks!

[darlicious]

@softech 

To the best of my research roaming partners do not have reciprocal agreements with other roaming partners.

[softech]

@darlicious T-Mobile partners with GCI in Alaska, is that certain we cannot tap onto GCI for roaming?

[darlicious]

@Grazer13 

To contact customer support : Submit a support ticket via SIMon the chat bot Click here 

Or if you cannot submit a ticket via SIMon then Click here   ....for additional member supplied info.

[darlicious]

@Grazer13 

AT&T covers a little less than half of the postal codes in Alaska and along the Alaskan Highway mostly. You cannot connect to T-Mobile as their service is on a roaming partner. As a result you will only get mobile data and texting ability in Alaska. Download textnow for calling and SMS texting. MMS  can be sent via mobile data. I would suggest you contact custoner suppirt and ask for a trade to a data only roaming add on if you have a bundle or talk and text.

3g in green

Check for your coverage here....

https://www.gsma.com/coverage/#466

[dust2dust]

T-Mobile coverage in and around Haines.

But do you possibly still see the amount you paid in your balance? If so then you didn't actually complete the purchase.