Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My account is showing no data in the data and add-ons section(but shows some promo of 500 intl minutes). And I do not appear to be able to use data at this time (but I have only used 2 of 5GB according to my phone)
I purchased and activated my phone in-store, and never got around to creating a login for my account online. Now my plan is suspended because I didn't pay my bill yesterday, and I want to create an account so I can reactivate my service using my cred...
I made an error on a long distance add on purchase a few minutes ago. I assumed I could use those international minutes from Cuba but cannot. I want to cancel that unused add on and get the money refunded to my account, but how?
what are the roaming plans and cost for making & receiving calls in usa?
Hi, I created a Automatic credit card payment in advance. But I didn't get any billing concessions, and there is no more extra credit rewards.
This afternoon someone left me a voicemail, when I tried to retrieve it the voicemail system was acting really weird there was extreme lag, like probably about 30 to 40 seconds, between each prompt in the voicemail system. I deleted the message, but ...
Hi o need my phone number to access my email to change my password. I cannot get into my account and im having a hard time setting up a new sim card with my phone number. Please help
Hi I recently joined with a referral code my friend gave me and it said I'd also get $10.00 credit plus 1.00 off for referal and another 1.00 off dor auto pay.But I am not getting anything off my monthly charges? edited by computergeek541: scre...
I am on autopay and the payment went through. Now my line says Plan Expired even though I paid an extra 50 to try and get my account working. What is wrong here. The auto pay last month just did not work at all and I had to restart last month too...
I transferred my number over from freedom mobile but for the last week I can't send or receive from certain numbers, any idea what I should do? I already went through everything on public mobile Simon chat
I need to replace a lost phone and want to keep the same Public Mobile account and phone number. Is this possible and how do I do it?
I have set up my public mobile account and already purchased my plan. Two hours ago I got everything set up and popped the sim card in and entered the info to switch carriers to this sim card. I received a text from public mobile that there was a pro...
Hello! every month I use to pay for my SIM card and now it stopped paying online and now I have to go to the mall every month to pay and I pay 10 dollars extra taxes. My number is 647xxxxxxx and 705xxxxxxx. Edit by Dunkman: removed personal informati...
Voicemail notification won't clear.Deleted all messages, cleared data/cache, left myself a voicemail and deleted it but the notification is still there. Is there any way to clear it or disable voicemail services
Hi there, I switched to a different iphone and when i insert the sim card, i get a message that says" SIM Card PUK". How do i get this number so that i can use the sim card in my iphone? Thanks, Matt
So I recently bought my new sim card to replace the one I lost. When I went to change my sim card number, it asks me where I want to receive my verification code, it can be done by sms or by email. I naturally chose e-mail....I still have yet to rece...
I have recently transferred my wife (Rogers), and my (Bell) phones to Public Mobile. At this time we cannot send or receive text messages. The transfer was done April 30th and today is May 2. We can text between each other.
I'm on the $35 plan with unlimited text and talk. I have tried all the steps people have recommended apart from factory resetting my phone. I can't make any calls as I'm asked to top up as I have run out of minutes. Please help.
Hello, I have been trying to text to England and I after I send the text I get an automated message right from a sender named 4685 which says that I have entered an incorrect number and to try again. I had a friend who has texted to England look over...
Calling my voicemail and it takes about 45-50 seconds to even connect and get the voicemail lady to tell me how many messages I have.It is silent, no sound, no ringing, nothing, then she says how many messages I have, I hit #1 to hear it, another 30-...
card not accepted?Most of my cards are not accepted. ?Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your...
Does public mobile provide an option to use phone and data in England?
Hi, I lost my SIM and do not have access to the phone number. In order to activate my number, I need to login to self-serve but I am unable to. I guess I am not using right password and so I am unable to login to the account :(.Tried resetting the pa...
I’m needing for someone to initiate a port request from a Number Barn I’ve been storing my number in. I have he account number and pin from the reseller. Thanks!
there was a charge taken from my credit card today May 2, 2022 for $12.65 but my plan should be set up for auto pay at for $25.00 plus tax. This happened last month also please fix my account and active my plan
HI, I am on a pre-paid yes, I know what this means. HOwever, it appears that Public mobile has forgot the meaning of compassion and flexibility. 1)My visa was stolen and I had to get a new card, BUT I have COVID and cannot leave the house to get the...
Hi there,My phone is getting this message when at the login screen:"SIM is now disabled. Enter PUK code to continue. Contact operator for details."If I could get assistance with this that would be great. Thank you
I'm not receiving calls or voicemail notifications. Received an email today asking about letting someone know a good time to call because they'd been trying to reach me and couldn't and I hadn't received their voicemail. Also didn't receive call to b...
When I dial voicemail, it takes about 10 seconds before the automated helper starts talking and about 10 seconds between me dialing a number to play or delete messages and the voice confirmation. This has never happened to me before and it is weird. ...
