Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Two weeks ago I joined public mobile and ported my old number . I thought it was all working fine but realized I haven't received any calls everything else seems fine
I am out of the country (stuck due to COVID) however I have been keeping my number alive by making a payment every three months, as I intend to return to Canada when I can. Previously, Public Mobile sent me an email to remind me to do that, and I als...
I just activated my SIM card."Congratulations Vanessa!Your SIM card is now active on Canada’s largest Mobile Network", so after I went and inserted my card on my unlocked phone and it still says No SIM. How long does it take to start working?
We ported my son's number over from Rogers. It worked successfully for a while. Rogers was notified and the account was removed, my son then had his number for a short while. All of a sudden he was given a new random number. Now we have no idea how t...
So, I got a text that my plan hadn't renewed automatically as I hadn't paid. When I went online however and logged in, it said that I had already paid and that I had no amount due, but there was a message also saying my account was suspended. I tried...
I just purchased this plan for my daughter. She is unable to receive incoming calls? The plan said unlimited Canada-wide minutes which I gather includes incoming and outgoing calls?
How do I recorrect my account if autopay didn't pull. Service reset did nothing. Ticket submit gave error. And payment is NOT accepted due to broken client.I have had no service all day. Account is suspended. And I have no form of contact to have thi...
Hi: I'd been using auto pay for my public mobile phone for several years and never had problem. I always keep my credit card information up to date, updating the card information whenever I'd activated the replacement card. Today when I tried to ...
My phone has not been working properly for the last two days. Intermittently I can not make or receive calls or txt messages. I know there are current issues with the Telus network and Public mobile is on Telus network. Why are Public mobile users no...
I just purchased a SIM card, then I went to the pharmacy and purchased a payment card. To activate the card, I go to the payment section, select the voucher part, then go to selfserve.publicmobile.ca to make the payment, but here they ask for my 10-...
Hi I ordered a phone from here on August 31 and i have been waiting for a whole month for my phone to come in. then i found out it was waiting for me since August 19 at a place in my town and i went to pic it up to find out it was sent back and now i...
Hi, My mobile has no data connection for about 2 months. I checked the setting, reseting network, rebooting and found no problem. Wifi works fine. Please help. Thanks
I am thinking of switching to another provider. I see the way to cancel is to stop autopay. Will that immediately stop my service? How to I transition smoothly to another carrier without wasting a payment. It would be great to stop after using 29-30 ...
Anybody know how to get your money if you have been charged twice for your monthly plan
Good afternoon I'm porting in a number from VoIP.ms and it has been a week now but it still isn't working! I've contacted CSA after a few days and initially they responded quickly but now no response at all! How do I escalate this issue? I've paid an...
i made a mistakeplease cancel 1000 US long distance minutes for 15$ and 200MB add on for 5$thank you
I don't have the option to change plans. When I click on Change Plans, I get the fllowing screen: When I click more options, I get the following error: It's been like this every time I've tried for a week and I'd like to change my plan before my ol...
edit by mimmo removed image showing addon and minutes available but also showed personal phone number
I have asked to leave and get my number ported and public mobile has not sent me the text that Shaw has sent to me. I requested Shaw do it twice but they Public mobile has not ported my number over. They won’t let me leave!
I just activated my SIM with a new number, I can call from my phone but when someone call on my number it connects to someone else who said she has this number for long.
I'm trying to reach someone to report spammers, and I don't know whom to address my message to.
I already sent an pm to a PM CS Agent, hoping to hear back soon
Hello, Can Public mobile give me the same plan as another provider who has a better plan than the one I have now ? I don't want to change providers, but their plan is more worth it
Hi since yesterday I cannot receive any texts or calls on my phone I did not change anything, network is still on public mobile I tried to restart my phone nothing is working need help
how do you report and delete private messages?there are no buttons for any of this, even after searching the community where the answers have these options.
