[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Usa Roming 2022
Helloi am planning atrip to Us for 10 daysPublic mobile have an Addon for Voice US Roaming - Unlimited Talk (10-day) - $8.00 I have Samsung S20 which do support all latest newtorks..4g ,5g etc.the problem is this the Usa network discontinuing 3g netw...
Resolved! Not Receiving Text messages
Hi I am not receiving text messages. Text message is off and on, sometimes it works and then it stop working. Please help.
Resolved! Friend referral
Anyone have a code for the $10 off for friend referral. Thank you
Got a new sim card to replace my old sim card after old phone stolen - not working
My new phone (iphone 13) is unable to receive texts and calls even though I already changed the sim card on my account after ordering a new one. I've restarted it several times to no avail and tried putting the sim card in other phones from my friend...
Overcharged on my account and no data usage was applied
I been paying for add-ons and used 25$ I was only able to use a bit of it then I was already receiving texts that I used 100% of my data so Public mobile has been charging me and taking my money but hasn't given me my full services.
Resolved! account locked sim card lost
Hi i lost my phone so sim card gone account online locked due to forgotten password bought new sim card how can link new sim to old number thank you so much
Resolved! my phone number and email are not excepted
I need a ticket and have even received emails from Public to my email address to reset password. But I can’t get a ticket: Select issue Something else Complete additional When I try to create an account with my phone number, 6xxxxxxxx7:'The phone num...
Resolved! Doogee S95 Pro
I finally managed to destroy my rugged Cat phone. It still works for calls, but an incident at work has melted half the plastics, torn some chunks of exposed electronics out, and left only half the display readable. I've done some ugly ad-hoc repairs...
Resolved! Unable to use purchased US roaming
I purchased US roaming for our day trip yet it was unable to connect to AT&T. I am attaching the screenshots from my phone (Google Nexus 6 Pro) for the SIM network. Please credit my account for the purchase of the add-on. Thanks!
Resolved! Add more data
This morning I thought I was adding extra data as mine is 75% used and I paid for 2 more GB but it does not show up on the phone. I see it as a credit on my account. Will that cover data usage when I use up the data in my plan? I am taking a trip...
Resolved! Confused about roaming in US
We'll be travelling to US shortly and trying to decide best roaming options. I'm aware of the 3G shutdown, but I'm not sure it I understand it enough to know if it impacts us since we are both on a grandfathered 4G LTE speed plan. Public Mobile websi...
I tried to top up my data but I'm getting a error accessing web sites
Hi I tried to top up my data but I'm getting a error accessing web sites. Can you please look into this.
Resolved! SIM card not working
My iPhone says that my SIM card is not supported. What should I do?
Resolved! Tried changing password, it didn't work
Hello, I would like to be helped regarding my situation. I tried going into my Self Serve account and it did not work. I then tried changing the password two times and both times, it returned an error or an error had occured. Trying to sign in again ...
Resolved! my self service account
I can't sign in to my self service account...and I need to by an add-on for US travel starting July 6th.
Resolved! Bonus gifts?
Is it just me or has it been a few years since members were gifted with an extra data or phone call gift. I have every appreciation for Public Mobile, and do enjoy my discounted prices for referrals, etc. But I also enjoyed the occasional gift of ex...
Resolved! My account is locked
Could you please unlock my account? The email address on the account is [email protected] Edit:. Email redacted by will13am. Please do not post personal information in the public forum.
Resolved! No network available
Hello wonderful community.Can you please help?I switched my SIM card from my old iphone to a new iphone & cannot text or call.My phone settings show ’no network available’but the carrier shows PublicMobile.how do I fix this?thank you
Unusable voucher
I bought a voucher to top up my phone yesterday and I can use it to top up my phone! The store would not reimburse!
Switching phone number issue
It's been over a month and I still have no outbound calls. I'm not receiving the sms to port the number. I'd appreciate any help!
Resolved! My plan coverage
I will be travelling to Quebec, New Brunswick, Nova Scotia and PEI. Can I use my voice, text messaging and data to call anywhere in Canada?
Resolved! June 6 promotion for referee
I refered a customer with my # and I didn't received my $5 for 5 months
Problem with hearing and talking on two sperate phone with Public mobile service plan why?
Problem with hearing and talking on two sperate phone with Public mobile service plan why?
Resolved! No data this month???
My billing cycle is every 26th, this time I didn't get any data. Why??? Need help.
Unlimited talk not working
Keep running out of minutes even though I have unlimited minutes. What is going on? This is not the first time this has happened either.
Resolved! plan expired
My plan is expired because I forgot to update with my current visa card, It was suppose to renew today.(july 4th 2022) I went into my account and replaced with new visa . My current plan is $50 which was suppose to renew today, but it's still say...
New phone
Do I have to register a new phone everytime I get one with PublicMobile or is keeping the same SIM card good enough?Thanks
Using Public Mobile in the USA?
How do connect add on to phone and text while in the USA?
