Can not change my credit card information.

[behbahani_razy]

My old credit card is deactivated due to a fraud, I am trying to change my credit card information for authorized payment but the system doesn't process it.

[dabr]

@J_PM    Is there any update on customers being able to delete the payment card registered on account without having to first submit a request to CSA's?   I do like the improved and much simpler system of updating the CC on account without the need to fill in name and address.  So much easier!

[J_PM]

@behbahani_razy  Thank you for sharing this experience with Community. We detected an issue impacting the ability for customers to update credit information. This has now been resolved. Please try again for a successful change. 

Thank you 

[hTideGnow]

@Hi @dabr at least we dont have to struggle with the address on the CC now.

the delete CC feature should come back eventually 

[dabr]

@benfatto   Hmm...not sure I like this particular change PM has introduced.

[benfatto]

Seems you must contact CSAs to delete a credit card now. https://productioncommunity.publicmobile.ca/t5/Get-Support/Remove-Credit-Card/m-p/845058/highlight/t...

[Timer]

@behbahani_razy 

the new website maybe is not complete yet,, tried other browser and use inPrivate mode,

[MrSpock]

@behbahani_razy hi if you are having issues(alot of people are today) then get get a cs agent to do it manually for you,  you will need to open a ticket, to speak to a customer service agent    Click here or if you are having issues with Simon you can send private message to a CS Agent here:   https://bit.ly/2GGCJzH

[hTideGnow · Accepted solution]

HI @behbahani_razy   you tried on the new My Account and didn't work?

Either you have tried too many times and triggered a Fraud lock or something wrong on the system, please open ticket with PM CS agent:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437