Remove Credit Card

[rahatariq]

Hello,

I was visiting canada and my daughter got public mobile sim from a shop. We said them to do payment by month as i was only visitor in canada. Now i am back to Pakistan. I don’t have sim. And i am not using number since 10th june. I discarded sim as i never knew that payment is still been deducted from my daughters card. I don’t have any account with you online nor shopkeeper told me. Money has been deducted from my daughter credit card. And i got two numbers. For myself and for my husband too.

kindly please remove credit card from both accounts. She should be refunded the amount as me and my husband didn’t used sim and shopkeeper didn’t told us anything. It’s so disappointing.

1- xxxxxxxxxx

2- xxxxxxxxxxxxx

[dspilde]

Yes indeed, the manage payment option was simply not functioning when I tried to update my Cc information. It is working now.

Dennis

[darlicious]

@rahatariq 

Either have your daughter call 1 855 4PUBLIC and enter the 10 digit phone number associated to the accounts. Record the date of renewal. On day 30 of the current plan cycle she can put a hold on her card before midnight eastern. At noon eastern about 12 hours later she can call 1 855 4PUBLIC again and check that the accounts are now suspended for non payment. Once she confirms suspension she can remove the card hold. The accounts will be cancelled and deactivated 90 days later.

[hTideGnow]

HI @dspilde  

Yes,you can remove the Autopay 

But I saw posts about there is no way to remove the credit card on the new My Account at the moment.

I think we can also suggest OP to disable Autopay  , but OP activated in store, I have a feeling they never setup the Self-serve My Account

[dspilde]

Not true, you can manage your own payment methods when it works.

[computergeek541]

Unfortunately, there is no option to remove a credit card from within the Self Serve account. You will need to.contact a customer support agent by opening a ticket through:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[RossN]

@rahatariq 

contact a cs agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

type  request email and new password 

2. alternatively you can private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

[hTideGnow · Accepted solution]

HI@rahatariq   The proper way is to ask PM Support to remove the credit card on the account for you

However, since you are won't be using the service any more and you left Canada already, the best way in this case is to ask your credit card to make a charge back, cancel the transactions.  Then your accounts will be closed immediately