Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I lost my visa card and missed a payment. I have updated your system with my new visa and sent you a payment. why is my phone still not working?
for some reason my payment is not coming out of the credit card I have on record. I phoned the card company and they said the problem was with public mobile. There is plenty of credit on that card and I can go in and do it manually with no problem.
Tried to activate SIM card. Got to end of payment. Came back Error. Started again. Couldn't get past first page. Came up invalid sim. Can't get past that.
Hi ! I just tried to activate online and, after inputing all the data and waiting for activation, it gave me an error and sent me to restart the process. However now it shows me the SIM card number invalid and also I can't log into the account as cre...
I have been with public mobile for about a year, but this billing cycle in my 2 accounts, neither received the $2 autopay or the $1 referral.
Basic talk text plan is $15. Payment voucher is not offered in that amount. I have to buy at a higher rate. Does the difference I buy get saved and applied on my next 30 day activation or do I still have to activate the next 30 days with another vouc...
Yesterday I changed to the $15 plan to be activated on renewal. Today when in self serve and I try to click the Plan and Add-Ons tab or Plan Details button I get and an error page. On the change plan page the columns are blank with no plan informatio...
Hi everyone. Today's been my first day and I'm just tinkering around and looking on the forum for answers. I signed up for the 40$ 4G plan with unlimited International text and picture messaging. I have an iPhone 8. I am able to send and receive pict...
I am trying to port out my number but the other carrier (to which I am trying to port) says my number is cancelled by the public mobile. What should I do I was using that number till yesterday how can they cancel it Is there any solution
Hello, I have been using Public mobile for past month and I signed up my wife today with PM. I was looking for a refer a friend code application but the girl who was porting the number in, didn't ask for one and when I told she said she ...
I can't deactivate my sim card because I can't access my account . I changed my email server recently so I can't recover my password .
My message notifications are always off. I missed the promo for 5gb of data that expired on the 24th. Is there anyway I can still get this promo?
trying to activate my account for one month only...got an error then tried again. 2nd time i got a message saying the payment was successful. checked the transaction history and i see payment twice. can i get a refund or transfer the funds to my anot...
I had stopped paying because I was porting over to Rogers (provided by my company). But the tech over at Rogers says he can't port in my number because it is inactive. Is there a way to activate the sim without paying anything? or will the amount be ...
I tried to add 1gb of data. How do I determine if I did it correctly? I think I may have submitted it twice and been charged for 2gb’s
I downloaded the latest WhatsApp, rebooted my phone. It's connected to Wi-Fi.WhatsApp cannot send verification message to my phone number .I do receive other messages to that number.What I do wrong ?
Hi, I activated a new SIM card with an old mobile number from Telus. It’s more than 12 hours and restarting my phone. The phone line is still not working and status is “No Service”
I need to purchase a data add on by, I don’t know what the PIN number is for my account, and the email I signed up for public with isn’t in use anymore.
I was contacted by a salesman last month, he told me Public Mobile had a Canada Day promotion of an additional free monthly 3G data on a $25/month plan. With this promotion, I decided to switch to Public Mobile.However, when I check my account now, i...
What is the status of Order xxxxxx. Thanks,Mathew
I have a $15 plan. If I upgrade to a $25 plan I must wait till the 21st of September. How do I add extra phone minutes and data to my account? Also I have a wifi at home but it does not connect with my iphone because I have PM sim card. How can I use...
My 3 month plan should be $90, why is it showing $150$
Hi, just curious in regards to how PM bills for outgoings calls. Is it based on the half minute mark? For example, if my total call time is 5:31, then I would be billed 6 minutes? And if my call time is 5:29, then I would be billed 5 minutes? Is ...
For months now my data runs out very quickly. For example, I purchased an additional 3 gig on the 16th of August because the system informed me that I’ve reached 100% of my date. My cycle started on the 19th of August. On August 24th, I received a m...
Hey PM! i did a friend referral couple days and haven’t got the text yet - my friend and got the $10 credit
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