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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! No Service

My SIM stopped being read by my phone since Sunday and today is wednesday. I have tried network resetting, re-installed the SIM card, put the SIM card on another phone, even bought a new SIM and did change of SIM on my account, all to no avail. I hav...

Keep getting texts from Public Mobile saying I have 10 minutes left in my plan??

I am getting these texts almost daily, directly from Public Mobile, saying "You have 10 minutes left in your plan" then a link to their website. I logged in and double checked and yupp, I have unlimited minutes Canada Wide and have barely touched my ...

Rewards

Hi i have a new sim card with a new number i would need help to transfer my rewards to my new account

Cannot make outgoing calls, cannot receive incoming calls or access voicemail

Hello!Since yesterday I have not been receiving incoming calls and I cannot consistently make outgoing calls (only the odd call every 6th attempt to call out or so). I also cannot access voicemail. It has been over 24 hours. Does anyone have any thou...

Resolved! Porting phone number

When I activated my public mobile account I didn’t realize I needed to have my old carrier’s SIM card in my phone to port my old number. My old Carrier said that now public mobile must take care of it from their end. I don’t know what to do???? Do I ...

Unable to update / Add a credit card for auto payment

I needed to update my saved Visa and it now has a new expiration date. I was not able to update the card on my account, I've tried removing the card and adding it, that is also failing. I have successfully updated my payment info elsewhere, but it's...

Resolved! Plan prices

Why am I paying for my plan of unlimited calls with 500 MB data $30 when on your website is $25 before tax?and why we cannot call and talk to a human??

Resolved! Plan change

Hey. I’m out of data so I clicked on change my plan and click on the same package I already have the 70$ one so imcanstart my data over agian. Clicked it three times and it won’t process payment. I did this last month when I ran out of data ...

Resolved! reactivate account

my dad's account was suspended and may be deactivated since he forgot his account password, how can get the account back?

Resolved! Any ways to speak with anybody?

Hi, it seems that the data usage is wrongly over billing the time of the total usage of my phone calls. (I have spoken about 30 minutes and the line just cuts and I now receive a message saying that my data plan is busted. )What's the deal?

Resolved! @Moderator_Team

Hi I had my phone stolen and got a new Sim card and now I wasted a month of service trying to get it working and I still ain't got it working iv been trying to get ahold of costumer service and get this figured out but this is next to impossible for ...

Resolved! Please stop new user Howard_Nichols from sending spam

That user seems to have signed up only to spam people in private messages (they sent some "work at home and make tons of money" scam info).Moderators, you can check in my mailbox if you need - in any case, please stop this...Thanks!

Resolved! Public Mobile in Europe

I am travelling to Europe in May. Does Public Mobile work there? What is option?

Resolved! My baccount

Hi Simon, Where can I get my account numbers?

All my 10.5gs of april data disappeared and I wanna know what’s going on

All my April data is gone and I didn’t use it apparently I’m not the only one that has had the issue I never use all my data in a whole month let alone a couple days I’ve use public for years and never had this issue

Resolved! After crappy service updating my credit card Autopay doesn't work

Good Day:After spending more than a day on this crappy "community" with multiple texts back and forth just to update my credit card expire date, it appears the clowns I was dealing with didn't even do that!Phone plan is not working. I have now remove...

Bill paid - No calls allowed !!!

I have been using Public Mobile since February 2022 and never faced any issue. But now I am not able to make calls even when I have already made the payment (auto debit from Credit card that worked fine last two months) before bill payment due date. ...

Resolved! Porting problem

Hello, I think I have a porting problem when transferring my account to Public Mobile. The guy who did the transfer process for me messed up and typed in the wrong transfer number and now refused to help me...I can only make phone calls but can't rec...

Resolved! Added a second phone

Hey, I have had an account for a few years now, and I added a second phone to my account ( or at least tried to). The sim card activated and the phone is working, however when I sign into my account my original one is the one that is show. I would th...

Resolved! Auto-payment failed - Part 3

The auto payment did not go thru yesterday(April 12th). As a result the account has been suspended. We checked with our bank and they did not stop any payments on the Credit card. We tried the few suggestions from the Community, so we tried to do a m...

Resolved! Sim card

Hi... l have used this sim card before for a few years. Cancelled it about 6 months ago and now I'm trying to register the same sim card with the same phone but it says not valid?

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Resolved! Recover the password for My Account

I forgot my password. I tried to recover my password, but when I used my email address as my username, it gave me the following message:"Your login failed. Please try again"What should do now?

Resolved! Online Order

I recently ordered 2 used phones as well as 2 SIM cards through the Public Mobile online 'store'.My order was returned to sender because they couldn't figure out my address apparently.Where/who do I contact to get my phones?! Or get a refund for my o...

Resolved! Double port?

Not sure how to describe this.I have 2 lines with Public. Line 1 earns more rewards than Line 2.Line 1, I want to port this number to telus but I want to then port line 2 to the account line 1 was on.is this even possible? I want to ensure I don’t lo...

Reactivating locked account

I have a new Simcard and $120 in vouchers. Please tell me how to proceed.

Resolved! Email lockout

My email was locked out by Gmail, how do I change my email? I need an alternative way to access my account.thanks

Resolved! payment voucher not accepted

I just purchased a payment voucher to top up my account and it won't accept the voucher number. Tried both online and through *611. What can I do? It's non refundable.

Resolved! Log in issue

Hi there, I’m trying to sign in to my account but I’ve forgot my password and I don’t have access to my registered email to change it. Could you plz help me.

Why can't I add fund when account suspended?

This has to be a joke. My account got suspended because my auto-pay didn't go through do to a new credit card with a new expiry date was sent to me. I had forgotten to update the info, but now it seems that probably wasn't even possible without a ser...

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