Can't Sign in

[Oleg2001]

Hi!

I had activated my SIM card on this website. Then I was trying to sign in, but I wrote security word wrong 5 times, because I forget how to write it exactly. My account was had locked out. And also, looks like, my computer changed the password accidentally and didn't saved it. Because of it I can't contact with support. I understand it's funny story, but I can't pay the plan next month. So, I need help.

Thank you!

[softech · Accepted solution]

@Oleg2001 

If it is showing your account is now locked, wait a full hour first and try again

If issue persists, try to use the forgot password link there ( https://selfserve.publicmobile.ca/forgot-password/ ) to  reset the password yourself.    Once a correct email address is entered, you just need to answer the security question you had setup before to complete the self-reset process

If you are unable to reset it that way, you will have to open ticket with PM Support and have them to assist the password reset process

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there