cancel
Showing results for 
Search instead for 
Did you mean: 

Data Add-on

lidya
Great Neighbour / Super Voisin

I recently purchased a data add on it says I have 15 dollars balance but no data amount was added that I can use. What can I do to use the amount I bought…?

1 ACCEPTED SOLUTION

Accepted Solutions

iliketotalk
Mayor / Maire

@lidya  hello buying a add on is a 2 step process first you add funds(you did that) now go back and purchase the add on 

View solution in original post

6 REPLIES 6

softech
Mayor / Maire

 


@lidya wrote:

I recently purchased a data add on it says I have 15 dollars balance but no data amount was added that I can use. What can I do to use the amount I bought…?


@lidya   Because you just loaded the fund and not buy the add on yet

 

Buying addon is a 2 steps process

1. Load fund

2. actual buying

 

you did step 1 but not step 2 yet.  Go back and buy now.  PM will use the money from Available Fund to complete the transaction.  So, no worry, just go ahead and buy.  Once bought, reboot your phone once for the new addon to activate

iliketotalk
Mayor / Maire

@lidya  hello buying a add on is a 2 step process first you add funds(you did that) now go back and purchase the add on 

lidya
Great Neighbour / Super Voisin

Thanks a lot it worked 😊

@lidya   yes, it is a confusing procedure.   it should be a one step process instead  🙂

 

happy that  it is sorted out now

lidya
Great Neighbour / Super Voisin

I know and my data tends to run out at the worst of times 😊

@lidya Yes it does,at least if you don’t use it all it will still be there if you run out of your regular data Next cycle