06-27-2022 06:49 PM
I recently purchased a data add on it says I have 15 dollars balance but no data amount was added that I can use. What can I do to use the amount I bought…?
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06-27-2022 07:17 PM
@lidya Yes it does,at least if you don’t use it all it will still be there if you run out of your regular data Next cycle
06-27-2022 06:59 PM
I know and my data tends to run out at the worst of times 😊
06-27-2022 06:58 PM
@lidya yes, it is a confusing procedure. it should be a one step process instead 🙂
happy that it is sorted out now
06-27-2022 06:57 PM
Thanks a lot it worked 😊
06-27-2022 06:56 PM
@lidya hello buying a add on is a 2 step process first you add funds(you did that) now go back and purchase the add on
06-27-2022 06:51 PM - edited 06-27-2022 06:52 PM
@lidya wrote:I recently purchased a data add on it says I have 15 dollars balance but no data amount was added that I can use. What can I do to use the amount I bought…?
@lidya Because you just loaded the fund and not buy the add on yet
Buying addon is a 2 steps process
1. Load fund
2. actual buying
you did step 1 but not step 2 yet. Go back and buy now. PM will use the money from Available Fund to complete the transaction. So, no worry, just go ahead and buy. Once bought, reboot your phone once for the new addon to activate