Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
for the 15$ phone plan with pre authorized payments, would you get 250mb each month of data AND 2$ off every 30 days? (ie, a 13$ plan with 250mb data)?
I have used methods I've seen online like resetting network settings, turning airplane mode on and off, etc. Resetting network settings worked twice, but after an hour or so it goes back to "Searching...".
Hi, I forgot the password and security question. So I have trouble connecting my profile. Please help me to solve this problem.Thanks
I had a ticket which was closed after 24 hours of no response. I responded a little after 24 hours and would like to know if the moderator will respond or do I have to open another ticket?
My payment date has changed and I have not made any account system changes. Can anyone tell me why a change to the payment date should change?
I have the 50 dollar plan. Im just to clarify if i can call Canada from the us.
Plan now deactivated that used same credit card for months and months. Credit card valid and not expired. Tried another valid one says problem updating! WTF is going on?!?
I upgraded my plan recently and since, my data has not worked. I reset the phone, reset my network settings, removed sim card and put it back in checked the APN settings and everything else google suggested. Nothing is working.
Hi folks, New to Public Mobile and have had an issue. The very last stage of activation, just after I hit submit on the last page, the system hung for a few minutes then an error was thrown up. Rather than trying to reactivate I waited for a while. G...
How does the community rewards work? Do they apply automatically on my account?
How can I get assistance relief for the month of July
Got a phone call saying there is a conflict with some number and I can confirm the numbers somewhere on the Publicmobile.ca website but I can not find it. Any idea where this would be?
I saw a reply to a post where you can get email notifications for replies to posts I'm subscribed to. I looked under My Settings as the post said but couldn't find this. Did I overlook something? Also, I noticed that my email address shows as unverif...
Just got my son hooked up with public mobile. The worker at the kiosk screwed up and did not put my referral code in. He also did something wrong with the account set up and apparently now the account doesn't really exist...according to the manager o...
This morning, my A5 Pro notified me about a new OTA update. 2.5 months after the last security update in April.Changelog:Android Security Patch level updated (The EU version A5 Pro updated 2 weeks ago with the security update to March, 2020. I assu...
how do I do that?
I joined Public on June 13 was charger 28.752 days laterer had to exchange for another simm card charged again 28.75In July was charged 12.65 Need an explanation of why the charges
While talking to Telus this past week about another issue, they mentioned that all Public Mobile users should be using 3G instead of LTE settings.Is there something that I may have misunderstood as to the reasoning of their statement?
My account does not seem to be getting bonus data? My Data & Add-OnsIf a feature is not listed below, it may have been fully consumed and no longer available for use. Data & Add-Ons Amount Used100 Minutes Canada-Wide Talk8 / 100 MIN I would expect to...
For 3 months in a row, while on wifi, my data will get maxed out usage. It takes a couple youtube videos them it's gone. All my data was used up by the 7th of this month and that's when I noticed. I looked around online and it seems others have had t...
hi, I have 2 account autopay, one of those wanna permanently cancel Thank you everyone, problem solved!
Just need clarification on this, I have the $15 plan so I get 100 minutes of Canada wide calling. Does this mean if I live in Toronto and go up north someone can call me and there would not be charged long distance fees for either of us ?
Hey I am not receiving calls or texts. Does anyone else have this problem right now??
my phone is not working ,,, i cant receive and call any one it is asking me for the puk code please help me
I switched to public mobile and transferred numbers about 2 weeks ago and I found out when I initially transferred, my number got deactivated. I contacted a Moderator and they told me i need to activate my number again with my previous company but it...
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