Payment

[SBowers]

Updated my visa/credit card but t won’t let me register it

[esjliv]

@SBowers  - wait an 1+ hours to try again (give the temporary lock time to lift, if that happened).

Then try opening a tab in incognito mode and try again.

Ensure your address you are entering matches your card billing on record, use all caps for the postal code, and if you have a suite or unit # leave that blank.

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[hTideGnow]

HI @SBowers   Updated but won't let you register?

So, do you have the old one or new one on the system now?

When you update it, did you use the option "Replace this credit card" instead of Remove and Add?  Replace option is better

[Yummy]

What do you mean ' won’t let me register it'?

Did you update it on your account? Or you just got new card and want to update it here?

If you want to update it here, try different browser if first time is not working. Do not try too many times in short period of time as you might trigger fraud lock.