Community

Puto · yesterday

My phone service has been temporary suspended, I can’t get into my account to update my my payment method

Chalupa_Batman · yesterday

@Puto wrote:
My phone service has been temporary suspended, I can’t get into my account to update my my payment method

What reason is the system giving you that you can't get into your account? Have you clicked on forgot email or forgot password?

A quick way to get back up and running while things play out, go to Shoppers Drug Mart and pick up a Voucher. Enough to cover payment and any associated fees in your province. Then dial 611 from your phone and add to your account and make the payment via the phone.

If you’re unable to log in, please use the following link and enter Contact Us and follow the prompts.

Public Mobile Expert Messaging

The hours of operation for this chat daily are 8am to 9pm (time zone unknown at this time). Response times are expected to be within 30 minutes but may be longer depending on volume of requests.

slusagm · yesterday

You cannot get into My Account, is that because of the 2FA code? If it is, try to click Didn't receive code or Resend code, and choose email or voice message to get the code

if you cannot login still, and since your account was suspended, you can choose to pay to resume services using a voucher first You can buy the voucher from any Shoppers Drug Mart store, or any Loblaw's brand supermarket. Then load the voucher using My Account, PM app or by calling *611

hTideGnow · yesterday

hi @Puto

If you have trouble getting 2FA code via text, click Didn't receive code or Resend code and then choose Send email or Send voice message to get the 2FA code via email or voicemail (you can call yourself from another phone to retrieve the 2FA voice message)

if you still cannot login, you need to ask PM to help. please use this link to submit a ticket using the same Community login credentials you are using now: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Community

Payment method update