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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 54687 Views
  • 159 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 62522 Views
  • 186 replies
  • 32 Bravos

Resolved! Transfer of Phone number

Hello, I recently purchased a sim and activated it with a request to transfer my old number. The service was pay as you go. I have completed everything and it shows the number as registered but can only make outgoing calls. It has been 24 hours now a...

Hypnosis by • Great Neighbour / Super Voisin
  • 1111 Views
  • 6 replies
  • 0 Bravos

Strange short 'local' calls and nobody talks at the other side?

I usually do not answer calls from unknown numbers being aware of spoofed number from telemarketers. If I do not do that, call in most cases goes to voice mail creating additional work to delete it.So I decided to start answering these calls as then ...

Yummy by • Mayor / Maire
  • 845 Views
  • 3 replies
  • 0 Bravos

Resolved! email

forgot my email to do self service 

PETERWIEBE by • Great Neighbour / Super Voisin
  • 908 Views
  • 4 replies
  • 0 Bravos

Resolved! Activation Period for a New SIM

A family member is getting close to signing up to PM, but she still has a balance with the previous provider in a 'Pay As You Go' account. Obviously, she wishes to consume that balance before starting her subscription to PM. She, therefore, wishes a ...

sa7375 by • Town Hero / Héro de la Ville
  • 2933 Views
  • 15 replies
  • 0 Bravos

Jodie

I can’t log in to self serve

Keonnaa by • Great Neighbour / Super Voisin
  • 1183 Views
  • 6 replies
  • 0 Bravos

Multiple Payment Deducted from Account

Hi, I changed my plan from $40 to $50 for the month of September. In my bank account, I see I was deducted for both the amounts on 20th September. Could you please let me know how I can get a refund of one of it ? Thanks 

anitaper2011 by • Great Neighbour / Super Voisin
  • 901 Views
  • 6 replies
  • 0 Bravos

Resolved! Data usage

I was sent a text telling me I had used 75% of my data. When I logged in to verify it showed I had used less than 25%. What's going on?

Cengler by • Great Neighbour / Super Voisin
  • 1340 Views
  • 8 replies
  • 0 Bravos

Re: Beginner’s Guide to the Community

Sep 22/21 I received these icons on my phone and I don't know what they relate to - the triangle with the exclamation mark on it, and a question mark beside blank bars.- The triangle says "Android System" Data usage warning .The question mark says "S...

kN0th3d by • Good Citizen / Bon Citoyen
  • 2108 Views
  • 14 replies
  • 0 Bravos

Resolved! Forgot my password and security question answer

i can't access my self serve, because i seem to have forgotten my password and the answer to my security question. I need help , Can someone please assist in getting my account back so that i can Access my account online Please and Thanks.

Thomas999 by • Great Neighbour / Super Voisin
  • 1217 Views
  • 6 replies
  • 0 Bravos

Why did my public mobile APN Settings disappear/change after saved

I tried adding Public Mobile APN settings with my old sim card in. The saved APN setting disappeared sometimes. I also had the issues setting MMS port, MMC and MNC. These values got changed after I hit "save" button. My cell phone model is Samsung No...

lindawyu0 by • Great Neighbour / Super Voisin
  • 2603 Views
  • 4 replies
  • 0 Bravos

Re: Disgusting Service

I just spent 2 hrs setting up new sim and new number cuz my other 2 accounts 1 stolen phone has $30 in that account other one just put $50 on Sunday and today new phone new sim new number took $45 off prepaid and saying dosent recognize sim or phone ...

Mrdilly by • Great Neighbour / Super Voisin
  • 1066 Views
  • 5 replies
  • 0 Bravos
srlawren by • Retired Oracle / Oracle Retraité
  • 259 Views
  • 0 replies
  • 0 Bravos

phone

i gave my friend my phone would like to change e mail on the acct

Blocked from my account

I am having a list of problems1. My original account go locked out. Waited for days and still can't get in. 2. Therefore could not register my new sim so created a new profile 3. Now my new sim is not working. My phone registers it being a public mob...

Rameezer by • Great Neighbour / Super Voisin
  • 1009 Views
  • 4 replies
  • 0 Bravos

plans

what is the best plan for me

Re: Community Terms of Service & New Community Guidelines

I am having a whole bunch of problems with public mobile. First I cannot access my Original account, therefore I could not register my new sim and I had to create a new account and a new plan and now that is not activating either.

Rameezer by • Great Neighbour / Super Voisin
  • 543 Views
  • 1 replies
  • 0 Bravos

Resolved! PUK code

Can I get an agent to help me get a puk code? I was trying to secure my phone for my locking my sim but I forgot the password right after

Ampaired by • Great Neighbour / Super Voisin
  • 1551 Views
  • 6 replies
  • 0 Bravos

Resolved! Porting number to new provider with credit in public account

I am switching to another provider as they have a sweet deal (Public is still v. nice), and am looking to port over my current number. However, I still have some credit unused (~$40). So a few questions:1) If I port my current number to the new provi...

intez by • Good Citizen / Bon Citoyen
  • 2533 Views
  • 16 replies
  • 1 Bravos
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