Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11135 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22070 Views
  • 181 replies
  • 24 Bravos

REQUEST TO MAKE CHANGES TO THE PLANS

Hello Public Mobile!FIRST OF, I REQUEST ADMINS TO FORWARD THIS APPEAL TO RESPECTIVE PERSON OR DEPARTMENT. I would like to request Public Mobile Management/Adminitration, to make changes to the plans, in a way that provides modularity and thus freedom...

PM community rewards

I have answered questions from the community whenever I can. I would like to know, preferably from a veteran community member, how much community work you need to do to get a reward? I imagine it could take a lot to get into the top 50%. I know it wo...

PAULRANG18 by Deputy Mayor / Adjoint au Maire
  • 1115 Views
  • 12 replies
  • 1 Bravos

wrong info when I call on others phone

I have an issue with my number. if I call someone on cell phone, it shows I am from brampton and if I call on land line number it shows long distance call. It is very annoying as people dont pick my phone. please help to fix this issue.

simranwings by Good Citizen / Bon Citoyen
  • 904 Views
  • 14 replies
  • 0 Bravos

reset password

Trying to reset password using my email to switch sims due to invalid sim issue and not getting the reset link in my email! Yes I have checked all my folders including spam. Tried multiple times yesterday to the point of getting locked out. Still no ...

DK by Model Citizen / Citoyen Modèle
  • 1674 Views
  • 9 replies
  • 0 Bravos

Payment

My payment plan  is $50 every 30 days! I have $3 off rewards every 30 day's. I'm getting charged $53.11 every month! Why is that ?

Serwary786 by Great Neighbour / Super Voisin
  • 766 Views
  • 12 replies
  • 0 Bravos

Resolved! Lost and found phone

Hello, I live in Europe and I found a lost phone at one airport.  On the phone there is a message saying: New voicemailDial +1 647-580-4001 As I googled it seems that this phone belongs to a Public mobile customer.  I would like to return the phone t...

RUser by Great Neighbour / Super Voisin
  • 4784 Views
  • 11 replies
  • 6 Bravos

Being told local numbers are long distance?

Hi all,I just signed up for Public Mobile last week, and my wife joined a couple days ago.  Everything was smooth (except for Bell cutting off her service mid-call while she was trying to get her phone unlocked by them...) and straight-forward.  We b...

seanneyb by Good Citizen / Bon Citoyen
  • 2102 Views
  • 20 replies
  • 0 Bravos

Resolved! Activation issue - Can call, can't receive calls

I arrive from Chatr and I tried to port my number. When I look at my phone number in my phone settings, it's the right number. When I call another phone, it displays the right number. But I still can't receive any calls, it goes directly to voicemail...

Azfar1 by Great Neighbour / Super Voisin
  • 1206 Views
  • 4 replies
  • 0 Bravos

Re: [Issue Resolved] Payment and activation bug

I've set up a new account/attempting to activate a SIM with a plan and it is telling me to contact PM. I actually ported a number from another provider and just want to pay, but it won't allow me. It's the same method that I use for my regular plan. ...

3mom by Good Citizen / Bon Citoyen
  • 967 Views
  • 8 replies
  • 0 Bravos

Contact moderators: As solution

I have noticed and others have commented on that community members responding to posts asking for help with phones/accounts etc... that often the first response is "Contact the moderators they will fix it for you." Public mobile is set up online with...

Website error when trying to port number

Hello, I just activated my line a few hours ago (I got assigned a new number) and am now trying to port my number from Freedom using online self-service. After I enter my phone number in the "change my number" screen, I get a generic error message sa...

Akurio by Great Neighbour / Super Voisin
  • 635 Views
  • 4 replies
  • 0 Bravos

Resolved! My login has been disabled...

I was once part of Public Mobile and got transferred to Koodo once our plan was canceled.  Now I'd like to consider moving back to PM, but when I try to log into my account, it says "Sorry ,your login has been disabled. Please visit the online Commun...

Vanterax by Great Citizen / Super Citoyen
  • 2058 Views
  • 15 replies
  • 1 Bravos

porting a Koodos number

I activated and paid for my Public Mobile account on Monday, Spet. 30. and immediately contacted a Moderator to port my number from Koodos. THe Moderator replied and said that it would be ported on Thursday, Oct. 3 after 4 PM as per my request to wai...

Vernon1 by Great Neighbour / Super Voisin
  • 609 Views
  • 4 replies
  • 0 Bravos

Resolved! Facebook won't install

I'm a new user but it's been four 4 hours since I activated and Facebook won't install. says oops something went wrong, try again later.

Data Not Working

Hi, My data stopped working yesterday but calling and sms seems to work fine. I have redone the APN setup multiple times now but it still doesn't work. I also just made sure my plan is active (I have autopay setup). Please help! Thanks

Resolved! Re: Changing phone number question

Hi:I want to move my old number from PC Mobile over to Public Mobile. I went to the Wow Boutique and they gave me a new number. When I go to the Self Serve and try to enter switching an existing number over it won't let me and asks me to contact the ...

RyRy by Great Neighbour / Super Voisin
  • 566 Views
  • 2 replies
  • 0 Bravos

cant make or receive calls

I cant make or receive calls since yesterday.When I'm trying to make a call it says: "you dont have an active long disatnce add on!!! and this call is not covered by your plan!"  I'm on Auto payment and I could call the same numbers every day. 

HKa by Great Neighbour / Super Voisin
  • 606 Views
  • 7 replies
  • 0 Bravos

US roaming did not work

Hi therewe bought the add-on for US roaming talk and text and it didn't work!!! We were only across the border for 2 days and we couldn't get it to work. Can you please refund the $15. This was for the time period of Sep 30-Oct 3. thank you!

Gooeybob by Great Neighbour / Super Voisin
  • 420 Views
  • 3 replies
  • 0 Bravos

Resolved! Setting up voicemail

Does setting up your voice use any of the minutes on your plan?

JRCL by Great Neighbour / Super Voisin
  • 5136 Views
  • 5 replies
  • 1 Bravos

Wrong email address on phone set up

I referred a friend to PM and on registration at Walmart a digit was missed on the email address.  How can that be corrected?   Thanks.

medyz50 by Great Neighbour / Super Voisin
  • 736 Views
  • 8 replies
  • 0 Bravos

Resolved! my data is not working :(

Hi teamcurrently I was activating public mobile which is unlimited t&t with 500mb+500mb data.I already checked APN but still not working.T&T are working well. I dont know what happend.Please check my data statusthanks 

WONJARHEE by Great Neighbour / Super Voisin
  • 1396 Views
  • 14 replies
  • 1 Bravos

Resolved! Plans

Hi.  I am comparing the Public phone plans and have a couple questions:- Does the "unlimited" talk and text in the $60 plan include long distance (so that there is no long-distance add-on required)?- Why do the $25 thru $50 plans have Unlimited INter...

RYou by Good Citizen / Bon Citoyen
  • 952 Views
  • 13 replies
  • 0 Bravos

Resolved! $10 plan

no $10 plan listed today - is it gone forever? I was attracting a lot of interest for using it in smart watches

stuart by Good Citizen / Bon Citoyen
  • 581 Views
  • 3 replies
  • 1 Bravos

Resolved! Changing plans

I changed my plan on Sept 16th to the $60 US Roaming plan.  I went to the US a weekend in Sept and now I'm going to the US this upcoming weekend.  How can I see how much US roaming data I have left for this week's trip?

sgenge by Great Neighbour / Super Voisin
  • 573 Views
  • 2 replies
  • 0 Bravos

Resolved! Outside of Ontario network issue

Hi When we travel outside of Ontario is the network speed decrease or we can use LTE as it states in our monhtly package? Are there any other additional sms,call charges? Thank you

Rehat by Good Citizen / Bon Citoyen
  • 976 Views
  • 6 replies
  • 0 Bravos

Autopay payment

Dear Sir or MadamI have set the Autopay and there is a task for my bank account that the pre-authorized payment must exceed $50. Now there's $10 balance in my SIM card and Plan for 30days is $40. And I found add-on need to purchase immediately. So ar...

YUTING by Great Neighbour / Super Voisin
  • 635 Views
  • 5 replies
  • 0 Bravos

No Service in Kamloops

I'm receiving a "no service" notification on my iPhone. Account is in good standing (zero balance owing) and I've already tried rebooting. What's going on?

kpress by Great Neighbour / Super Voisin
  • 947 Views
  • 8 replies
  • 0 Bravos
Need Help? Let's chat.