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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by • Public Mobile
  • 2734 Views
  • 29 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 30505 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 42328 Views
  • 185 replies
  • 29 Bravos

Setting up self serve

Hi,I am having trouble setting up my self serve account. I received an email from Public Mobile with a prompt to start setting it up, so I followed the link. It took me to a page where I could either log into an account or set up and account. I tried...

SydneyLeppky by • Great Neighbour / Super Voisin
  • 2081 Views
  • 16 replies
  • 0 Bravos

Resolved! Voucher Invalidity

Hi Everyone,I bought a voucher from kudos store Scarborough Town Centre for public mobile. When I tried to feed it, it showed the voucher is invalid and incompletely printed out. I was needed the service urgently so I made the payment by the credit c...

Ifrah by • Great Neighbour / Super Voisin
  • 1593 Views
  • 15 replies
  • 0 Bravos

Resolved! Re: Beginner’s Guide to the Community

Hello everyone,I bought a voucher from the kudos store for the public mobile. But the number on the voucher was invalid and incompletely printed.  It's been a month now. I tried to make the payment. I needed the network so I made the payment by the c...

Ifrah by • Great Neighbour / Super Voisin
  • 896 Views
  • 1 replies
  • 0 Bravos

Activating

I was trying to activating sim with current phone number I’m stuck on payment methods 

gurdeep0458 by • Great Neighbour / Super Voisin
  • 953 Views
  • 4 replies
  • 0 Bravos

Resolved! service area

How do I find out service in a specific area in my city...I recently switched from freedom mobile as there service in Barrhaven was horrible. If anyone could help that would be great.

Warning: Phishing private messages are being sent to members

 Got a private message from a 2-hour old account named 'Bears', it claims to click a link to get a chance to win iphone 12.I copied the link into google virus scan tool ( https://www.virustotal.com/gui/) and the link in the message was showing as phi...

asousain by • Good Citizen / Bon Citoyen
  • 7253 Views
  • 74 replies
  • 16 Bravos

Resolved! Awaiting 2GB promo added to my account

Hello - I'm a new activation and want to know when I'm to receive a 2GB data addition to my account?  (i think for 6 months, each month 2GB added) I clicked through the promo to register with my email and was told that on activation system would add ...

flighteye by • Good Citizen / Bon Citoyen
  • 957 Views
  • 4 replies
  • 0 Bravos

Calls in and out

For some reason I cannot receive or make calls from my phone why?

Avivadas by • Great Neighbour / Super Voisin
  • 611 Views
  • 3 replies
  • 0 Bravos

Resolved! email to SMS text

I haven't made the switch to Public Mobile yet.   I have a question first. If my alarm system sends a text to mynumber@msg.telus.com will I receive that text?   (using an Android phone, with data turned off)    I have found some old posts back in 201...

drh by • Good Citizen / Bon Citoyen
  • 2411 Views
  • 9 replies
  • 0 Bravos

Resolved! Payment Proccessing page timed out but payment taken.

As the title says. The payment processing page timed out to a 'Oops, something went wrong!' page. but payment was taken. I cannot log in to account as it seems things were not finalized.

Steve13 by • Good Citizen / Bon Citoyen
  • 1306 Views
  • 7 replies
  • 0 Bravos

Resolved! Document from your wireless provider

So recently, I lost my phone and I had an insurance so I claimed it. They said they need a proof that I have reported the phone as lost/stolen to my wireless provider. I sent them the screenshot of the "Report Lost/Stolen" thing from the selfserve. T...

arahmanfahad by • Good Citizen / Bon Citoyen
  • 1618 Views
  • 7 replies
  • 0 Bravos

Resolved! PUK code

I can't get my PUK code

Delbie by • Great Neighbour / Super Voisin
  • 877 Views
  • 2 replies
  • 0 Bravos

Can’t pay for plan at all

Been with public mobile for almost 2 years, when I initially signed up it wouldn’t take my credit card of choice so I had to use a different one, then couple months later it stopped working switched to a third, and it worked for over a year, now toda...

Nick1010 by • Good Citizen / Bon Citoyen
  • 1359 Views
  • 10 replies
  • 0 Bravos

Resolved! 28 dollar plan

i am currently in a 15 dollar plan, i want to switch to the currently advertised 28 dollar ( i know it includes the 2$ discount of auto pay ). but when i go to change plan in my account i find only the 35 dollar plan, and when i choose it, it doesn't...

abdellahrami by • Great Neighbour / Super Voisin
  • 991 Views
  • 2 replies
  • 1 Bravos

Resolved! Need mod help to transfer number from one PM account to another

I am in the process of porting out my current PM number to another provider (for work). I would like to keep my PM account under a new number. Following advice in this post (https://productioncommunity.publicmobile.ca/t5/Self-Serve/Port-out-my-number...

WildBurrow70 by • Good Citizen / Bon Citoyen
  • 1818 Views
  • 14 replies
  • 0 Bravos

Physhing calls

Does anyone know how to stop incoming calls that are made by an automated voice?

Gigi2019 by • Good Citizen / Bon Citoyen
  • 734 Views
  • 3 replies
  • 0 Bravos

Resolved! Lite Phone 2

Hello, I've done some research and some of the 4GLTE bands match what Public Mobile supports with the Lite Phone 2 but not 100% positive Public Mobile supports this phone. Can anyone clarify if this phone works with Public Mobile? Thank you

Airborne by • Good Citizen / Bon Citoyen
  • 1485 Views
  • 6 replies
  • 0 Bravos

All call going to voice mail

Since yesterday all of my incoming calls are going to voice mail. I have restarted my phone twice and the issue still isn't fixed. It was working prior to yesterday. Please help 

layla420 by • Great Neighbour / Super Voisin
  • 904 Views
  • 6 replies
  • 0 Bravos

Resolved! $28 (2.5GB) Plan

I am right now on the $23 (1GB) plan, but trying to change the plan, shows the old price still of $35 ($33 with auto pay). Is it only for new customers?

jesseps by • Good Citizen / Bon Citoyen
  • 941 Views
  • 4 replies
  • 0 Bravos

Resolved! Plan change

I had an auto pay but didn't want that plan and now I can't change my plan 

Desimama by • Great Neighbour / Super Voisin
  • 769 Views
  • 3 replies
  • 0 Bravos
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