Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi I no longer have access to the email I used to sign up as I deleted it. I also forgot my password so I can’t reset my password using my email. I need to log into self serve and there are no valid options with the chatbot.
Since I only have 1 GB of data, I rarely use mobile data. I was surprised to receive a text that said 75% used and next day another text that said 95% used. My iPhone 6 has a third party app installed called "My Data Manager". I checked my Public M...
I purchased what I am sure was two gigs for $30 and I only received one gig. I don't see any record of having had two and used one. Didn't get what I paid for.
sim not working
Hi there, I have issue with my account however I'm entering my user and pass but it said it's wrong how can I change it.I forget my security questionThanks
Hi, when I call into work, and try to navigate the phone system using DTMF tones (ie press '0' to speak to an operator, etc.) I am unable to do so from my Public Mobile number. Yet, it works perfectly fine if I originate the call from a Rogers (or F...
I was billed 12.95 from Public Mobile but don't know what's that for and this amount doesn't appear in my payment history. How do I reach billing to resolve this?
Does anyone know why there is no incentive promos of Data for Loyalty. Loyal customers over 1 year on the team should have something to keep their interest peaked, right. So, Come on all you admin types out there, lets get the ball rolling on thi...
Hi there,I cannot set up my voicemail since I switched to public I just get a message saying error performing request, has anyone had this issue?
I want to call the U.S only once, is there a add-on for that, how long does the add-on last and can I cancel it anytime. I’m in Canada. Thank you
I can’t log in, reset password, or register a new account without the message “login failed” slightly frustrating because I’m almost out of data and just trying to add some more. Any help would be appreciated thanks!
Hi All, I haver decided to leave Public... honestly, its been awesome, great signal and amazing price, I just needed something where I could easily download my monthly bill via PDF for work purposes. Anyway, I was in Freedom yesterday as they will ...
Hello!I left PM in April 2021 and migrate to Koodo with the same phone number. Some time ago I have a text like on the screenshot. The date on the screenshot is 15th, 16th and 19th of September.The main reason why I leave PM was low-quality cust...
Please I tried reactivation my plan but I keep seeing plan expired but I've paid. Please who should I contact concerning this
I need someone who can refund a payment made by me by mistake to contact me please.
I can see the purchase in my bank account, but Public Mobile is showing no record of it on my account here. I want a refund or the data that I paid for because it’s not working.
Hi I got 3 phone numbers and 3 different account numbersfrom the retailer when I signed up.Now I want to change one of my plansbut dont have access to that account number on the site.
Maybe I am confused and missing the obvious.I have loaded vouchers into my account. My renewal date is September 22.My account shows a balance of $65, amount due $0.00I signed up 28 days ago and opted for the $35 plan. I am getting texts from PM remi...
Hello everyone,Im looking for an Iphone 8 but it says its out of stock. Does anyone know how long it may take for them to stock up again?Thanks,Hina
Hi, I switched over from Telus mobility this morning. I gave permission via text to transfer my number, I activated my new SIM but I still have no service after 6 hours. Telus has cancelled my account. does it take longer sometimes to port from telus...
Cannot find my account number for ********** Edited by Moderators *
