Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How to turn on Email Notifications for Private Messages?

Hello, had a quick question regarding email notifications. My email was flooded with the community notifications, and I can't seem to find the private message notifications anymore. I know I can check my inbox, but getting an email letting me know to...

Very Happy to be here... Nightmare back to a Dream! + Quick question about settings

Resolved! Very Happy to be here... Nightmare back to a Dream! + Quick question about settings

Hearing that Public Mobile has "No Customer Support" is a big misconception. After my earlier experience, of a failed activation (with the money being charged) the Moderator team was able to resolve my issue within 2 hours. That is exceptional servic...

My account

I purchased public mobility SIM card I at Walmart, and they create a new account and actived there But I didn't transfer my old phone number there. Last night I was trying to creat PM account on the website and wants to porting my old phone number....

Resolved! Charged more than listed

Hi everyone,I’m new to using Public Mobile. For the past couple months I was charged 0.40 cents for taxes on the monthly payment. This month I was told my total bill was $13 but when it was actually charged it came to $14.95. How can I see why there ...

Can't find my account

Can't find my account!! No service. I wanted to update with a new credit card

Nightmare: Account not activated, Card Charged

Hello, I thought today would be an exciting and smooth day with activating my public mobile account. After waking up 2 hours earlier than normal at 5am, it is now 6:48am and I have not solved this problem. What’s worse is that my card was charged the...

Plan

My data did not reset after my billing cycle and it has been 5 days I still cannot turn on my data. I don't understand and public mobile help team is so hard to reach I don't know what to do.

Toll free phone calls

Resolved! Toll free phone calls

Do I get charged for making a toll free phone call eg. 1800

HUAWEI P8 NOT WORK

My device Huawei p8 GRA-UL00 is compitible with PUBLIC, but it can not talk. It works on iphone 6plus.

locked port

Hi, new to this, but read about getting help for a locked port with a new service....any help would be appreciated!

Intermittent Problems Making Phone Calls

I've been a Public Mobile user for about a year, and there are 3 other PM phone lines in my household. Always been happy with the service. The past few days we've been experiencing really spotty service both at home and nearby. Lots of issues with...

Credit Card Switch

Hello, I have recently gotten a new credit card and I want to switch it over to pay from my new one. How do I change this? Emma

Resolved! Lock my F1 screen

I have the Umidigi F1 and I need to lock it because I keep surfing the internet or putting it in Airplane Mode when it's in my pocket but I can't figure out how to lock the screen can anybody help me?

New phone

My husband broke his phone. We are trying to use a different phone with his SIM card on Public

messaging not working when i reached data limit

i reached the max data limit for the month so i could not longer browse etc but my text messages would not send either. Are they related? i have unlimited texting? Surely the two are not attached. this was text messaging with no pictures etc just wor...

How can I put my plan on hold?

I'm going on a vacation for a month and I'm curious if there is a way I can pause my plan during my stay.

Looking to find for solution

Can you change your community username?

Resolved! Can you change your community username?

Resolved! Data add-on not showing on my account

Today, I have purchased 1 GB add-on and I paid through my debit card. The payment processed and it was even debited from my bank account, but it was not showing on my public mobile account and I could not use the data. Can anyone please tell me how t...

autopayment

Why it suddenly stop working yesterday?

Rewards

Does anyone actually get these and if so how much time are you spending here ?

MMS not working

I would like to know why both phones that I have with Public Mobile, have stopped sending MMS pictures. -We do pay for the service: Public Mobile $25.00 X2, per month. -It was working directly after Public Mobile had been initiated, for a few days....

Community

Forum Posts