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Ref #4535-0598

Hello Community & Mod, I port my number from fido over 2 hrs ago. I did receive an error msg while setting up the auto pay/during activation. I tried to reactive again but it said sim card already have been used. I tried to log in but my email didn't...

jswu333 by Good Citizen / Bon Citoyen
  • 501 Views
  • 2 replies
  • 0 Bravos

6 Days and number still not ported - Help Needed

Hello, Can someone or one of the moderators please help me?I am trying to port my number from Koodo. I contacted Public Mobile last week Friday (6 days ago) and have not heard back yet. I have read some posts saying that I can try porting via self se...

snowball93 by Good Citizen / Bon Citoyen
  • 615 Views
  • 4 replies
  • 0 Bravos

Help

Hello how come when I go to get the 40$plan with 4G it's not showing up any more but the deal was till the 20th I don't want to get the 120 just to find out I can't get the right deal.

Lynne by Great Citizen / Super Citoyen
  • 433 Views
  • 6 replies
  • 0 Bravos

activation failed

I recently received a public mobile sim in the mail and signed onto the website to set up my plan. I entered my payment details and went to activate my sim, but I got an error message saying the activation failed and to contact public mobile for assi...

leeabelle by Great Neighbour / Super Voisin
  • 481 Views
  • 3 replies
  • 0 Bravos

Porting Number

Hello all I successfully ported my number over to Public Mobile. I was wondering whether I needed to cancel with my existing provider now that I have transferred. Thanks in advance

rabbit by Good Citizen / Bon Citoyen
  • 321 Views
  • 2 replies
  • 0 Bravos

Very disappointed (not what you think)

I would just like to say that I am very disappointed. Not about public mobile or about their customer service, quite the opposite in fact, but about all the super negative posts and comments going on in this forum.Like many others I had some issues t...

TE0991 by Great Neighbour / Super Voisin
  • 5233 Views
  • 61 replies
  • 58 Bravos

Can't receive calls

Need some help. Set up an account yesterday and still cannot receive calls. Sent a private message to @Mary_M and haven't heard back (the message is still "unread"). The "receive calls" feature is an important one. @Saray_O or some other mod look int...

chinaski by Good Citizen / Bon Citoyen
  • 355 Views
  • 5 replies
  • 0 Bravos

Resolved! Is $40 for 4GB plan still available?

Hi There, I know that $40 for 4GB/month plan promotion period is from Oct 25-Nov 20th. But I do not see it under "Plans" now, instead of it now $40 for 2GB plan..... Just wanna check if the promotion still valid until Nov 20th or the deal is dead. Th...

cherylee by Great Neighbour / Super Voisin
  • 4901 Views
  • 15 replies
  • 0 Bravos

ORDER 90517 sim card never received

To whom it may concern with: Can you please check the order 90517 for me ~ please! I am start to worry about that I can't receive and activate my service before the limited time offer is gone! Meanwhile, I oder the other sim card for my wife ( order ...

zwjbn by Great Neighbour / Super Voisin
  • 708 Views
  • 6 replies
  • 0 Bravos

Tried to switch to $40 plan

I tried to switch to 40 plan from my existing plan but because it only took $120 It didnt go through. Now I cannot get back into My Account (message about not connecting but can access Activate link no problem) to add the $14 And add the special plan...

Dee by Great Citizen / Super Citoyen
  • 602 Views
  • 5 replies
  • 0 Bravos

Resolved! SIM Card Shipping / In person pickups

Hello everybody, First of all I'd just like to express how impressed I've been with the community. Amongst all of the scrambling around to take advantage of the ongoing promotion, I was able to find a lot of useful information through the community d...

Mark_Exel by Good Citizen / Bon Citoyen
  • 1923 Views
  • 11 replies
  • 1 Bravos

Global text clarification

I am going to use province-wide calling and global text. Can I send a text from anywhere in Canada to anywhere in the world? Or I send text globally ONLY when I am in my home province?

Jiangjun1949 by Good Citizen / Bon Citoyen
  • 1226 Views
  • 3 replies
  • 0 Bravos

Alternate Phone Number Regex Help

I tried to follow instructions posted earlier with no luck. Currently, with FIDO. Sent messages to the moderator with no response. What are my options to get over this error? Any help....

abdussammad by Great Neighbour / Super Voisin
  • 356 Views
  • 1 replies
  • 0 Bravos

Resolved! No iPhone voicemail notification

Hello, I joined PM today and can't be happier! The port from Koodo was seamless as I followed the instructions. The only issue I seem to have is that I do not get a notification on my iPhone when a message is left. I can access VM using the VM button...

diveman by Good Citizen / Bon Citoyen
  • 6406 Views
  • 15 replies
  • 0 Bravos

Resolved! Autopay renewal supercedes plan change?

Hi All, I signed up for autopay the same time I requested a change in my plan (upgrade for the 12 gig promo).I wanted the plan to change on the renewal date and had the funds my account to do so. It noted the change would happen in "My plan and Add-o...

Doorik by Great Neighbour / Super Voisin
  • 490 Views
  • 1 replies
  • 0 Bravos

People Who Need Sim Cards

Hey guys, from what I see there are alot of people who need sim cards and might not get them in time. I fortunately activated mine right when the promotion came out. I realize that most of you are not very close to toronto or vancouver so here is wha...

meekju1339 by Model Citizen / Citoyen Modèle
  • 3510 Views
  • 51 replies
  • 14 Bravos

Resolved! unable to send sms only

hi, i have a 90 days $120 plan with galaxy s6 edge, running on android 6.0.1, unlocked from wind, koodo's UI, i can make and receive calls, lte+, send and receive mms, but can't send text at all, it shows "sending fail", unable to enter message centr...

jackfzhao by Great Citizen / Super Citoyen
  • 692 Views
  • 2 replies
  • 0 Bravos

Number porting issue

I activated my sim last night but my number has not been ported yet. Can any morderator please help me port my number thank you!

Hina by Good Citizen / Bon Citoyen
  • 1114 Views
  • 6 replies
  • 0 Bravos

Phone # automatically changed?!!?

What is going on, my phone number randomly changed from what it has been for the last month, when i text or call people it is a new number! called my old number and it said it wasnt in service?! what could have happen and how can i fix this, i have e...

dawson1120 by Great Neighbour / Super Voisin
  • 797 Views
  • 10 replies
  • 0 Bravos

Resolved! Just signed up

So signed up and ported. All went perfect. Took 20min.My question did a speed test on lte and I'm getting 4.6mpbs.Very slow. What do do?Thanks

jgorman by Great Citizen / Super Citoyen
  • 666 Views
  • 18 replies
  • 0 Bravos

Resolved! Are you still keeping your $90 90-day 1GB plan?

PM has recently removed the $90 90-day 1GB plan, and offered more and more data to its monthly plans (incl. the promo) as we are all aware of. I am just curious about whether our community members are still keeping their grandfathered $90 90-day plan...

homer by Model Citizen / Citoyen Modèle
  • 1048 Views
  • 8 replies
  • 0 Bravos

Resolved! Sim location in Ottawa

Is there going to be any location in Ottawa for sim to be picked up. Please advise. Thanks!

ech_786 by Model Citizen / Citoyen Modèle
  • 666 Views
  • 1 replies
  • 0 Bravos

Ordered 2 sims cards

I just ordered 2 sims cards today as of nov.16th and was wondering if i will receive them in time for me to get in on the $40 promotion plan that ends nov.20th. It will be shipped to Victoria. Thanks

Flipnotiq by Great Neighbour / Super Voisin
  • 672 Views
  • 5 replies
  • 0 Bravos

Actiavation and Auto-pay

I've just activated the sim card and my account today. After I had entered all the info for activating a sim and selecting a plan, in the transaction summary, it says "Sorry your account activation request has failed......" but on the bottom it also ...

lolopoh by Good Citizen / Bon Citoyen
  • 857 Views
  • 7 replies
  • 0 Bravos

Activated the SIM card November 10

I got to the payment stage and got an error message. I assumed nothing worked. I wasn't able to redo the transaction as the SIM card was now invalid. The number I was trying to port (a Bell landline) is still working. No reply to my email from Public...

ctarnowski by Great Neighbour / Super Voisin
  • 460 Views
  • 4 replies
  • 0 Bravos

i cannot pass the first page to register the sim for the plan

Hello everyone,I want to register to the 4GB/90 days plan with the SIM card that i got from an Alcatel phone that i bought it last night (PC Mobile phone and SIM), but when i click on the first screen (where i input my personal info and the SIM card ...

michael2004 by Great Neighbour / Super Voisin
  • 614 Views
  • 4 replies
  • 0 Bravos