Account Number

[thanhtran]

Hi I need help getting my account number. I unfortunately forgot my USER ID and PASSWORD.

[Timer]

@thanhtran 

Customer Support Agents Hours Of Operation (publicmobile.ca)

today i do contact them within 12min i getting a answer 

[hTideGnow · Accepted solution]

Hi @thanhtran 

just open a single ticket to ask for password reset help and ask for account number:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[thanhtran]

I was trying to reset my password but keep saying error something went wrong every time I press submit. I tried contacting CS_Agent but they haven't reply do you know by chance how long it takes for them to reply

[Timer]

@thanhtran 

tried forgot-password by email

or contact to support team to reset password by  CS_Agent

[MrSpock]

@thanhtran Hi contact a customer service agent to open a ticket, to speak to a customer service agent    Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH