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I cant make any phone calls

44
Great Neighbour / Super Voisin

I cant make any phone calls or text all of a sudden. Im an old customer. What’s happening? In my account it says my account is active. 
anyone else with this issue? 
do we all have to order a new sim card since they are with telus now? 

thanks

4 REPLIES 4

44
Great Neighbour / Super Voisin

Hi, thanks for your reply.. and no nothing works even when i reset my phone.. 😕

@44  @Margaret0    First try rebooting or toggling airplane mode on/off.  You can try your SIM in another phone to rule out any device issues.  Another option is to try setting the network mode to 3G/WCDMA.

 

edit:  If you're both still unable to get service, I would send a private message (since chatbot is also acting up) to CS_Agent here:   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Margaret0
Good Citizen / Bon Citoyen

I don't have any mobile either. I noticed 30min ago.

RossN
Mayor / Maire

@44 Hi no new sim we were always part of the Telus family does anything work?

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