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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12056 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22991 Views
  • 183 replies
  • 25 Bravos

Data no longer working randomly

I've been trying to use the bot, but when I try and submit a ticket the page shows error so I figure next best thing is to post here. Over last two days, my phone does not have data working. I checked APN settings, restarted, did all the troubleshoot...

Us roaming

I purchased us roaming talk today I received a text telling me that it will expire tomorrow. My question is why is my us roaming talk got cut off today.

anbil9 by Good Citizen / Bon Citoyen
  • 420 Views
  • 3 replies
  • 0 Bravos

Porting number from rogers landline

I am trying to transfer my number from rogers landline to my public mobile account but it keeps telling me it was rejected?  Gives me a list of "Common mistakes" but everything looks right to me.  Only reason I got the account was to port this number...

jasonfurlong by Great Neighbour / Super Voisin
  • 543 Views
  • 3 replies
  • 0 Bravos

Oukitel C17 Pro

Does anyone know if this phone will work on Public Mobile?

Kristin1957 by Great Neighbour / Super Voisin
  • 812 Views
  • 7 replies
  • 0 Bravos

sim card not working

i had bought a sim card, set it up for my girlfriend, the payment went through and everything. i've tried the sim card on the phone she has, and my old one that was also with public before i got my new one, and it just keeps saying no sim card. what ...

Porting number in to PM plan and redirecting/forwarding old line

Hi,  Hope someone can assist.  I currently have two numbers one I use personally with PM (line A) and one I was using for work with another provider (line B).  I would like to move to a single line by porting Line B into the PM plan as its the better...

mymo by Great Neighbour / Super Voisin
  • 786 Views
  • 8 replies
  • 0 Bravos

Cannot pay my bill on Public Mobile website

I reach the deadline to pay my bill but the autopay or the make my payment is not working. I got an error message. Message attached. Please help.  edited by computergeek541: removed account information

s_tchung by Great Neighbour / Super Voisin
  • 827 Views
  • 8 replies
  • 0 Bravos

Resolved! sign up

Just signed up , created an account , added sim card , paid with credit card, got a note saying something went wrong  to log out and log back in, public mobile will not let me log back in , user name and password are correct! Tried the new phone and ...

Alex20 by Great Neighbour / Super Voisin
  • 687 Views
  • 5 replies
  • 0 Bravos

Auto-Pay Not Working

I can't make calls today because there's "no plan" in place.  But I'm on auto-pay and just yesterday got a message saying that I'd earned a credit for this.  What gives??? Tags (0)Add tags

jcbryant by Great Neighbour / Super Voisin
  • 838 Views
  • 9 replies
  • 0 Bravos

Resolved! Add on purchased, not showing up or activated

I purchased a ad-on yesterday morning. I have not had it show up in my account yet (nor does it work). I purchased the US texting and phone calls for $15 (is showing on my Visa and it was confirmed on public mobile)I am showing T mobile on my phone a...

imcalpine by Great Neighbour / Super Voisin
  • 553 Views
  • 3 replies
  • 0 Bravos

PM Text pay due date wrong?

Anyone else receive a pm text saying the payment is due way earlier than it should be? I paid my plan not to long ago but the text I just got today says it's due on the March 1st. Self serve is showing the due date mid March though.This has got my an...

SynnSalvator by Good Citizen / Bon Citoyen
  • 506 Views
  • 3 replies
  • 0 Bravos

Wrong billing date

I just received a text saying my payment is due on March 1st, but it's not due until March 17th. Has anyone else received this text? 

starrdowney by Great Neighbour / Super Voisin
  • 745 Views
  • 5 replies
  • 0 Bravos

Resolved! text msg from public mobile "due for payment"

I received a text msg from public moblle payment due on March 1 in the next 2 day, where as when I logged into my account, payment due date March 25 with remaining data 998.27 to be used.   What went wrong???  anybody knows

annie0630 by Great Neighbour / Super Voisin
  • 677 Views
  • 4 replies
  • 0 Bravos

Resolved! Should I remove AutoPay?

I'm on a 3 month plan I pay my bill on the 10th of this month and I just received a message from Public Mobile that my payment is due on the 1st of March. Any help is much appreciated  

2Complex by Good Citizen / Bon Citoyen
  • 826 Views
  • 4 replies
  • 0 Bravos

Resolved! Payment due

My payment is due Mar 20 and I just got a text saying it was due March 1st. What’s up with that?

Sharon4 by Good Citizen / Bon Citoyen
  • 1282 Views
  • 13 replies
  • 2 Bravos

Resolved! International

I understand I have international text in my plan which means I should be able to send and receive text messages as I want but Will I get roaming charges if I simply carry my phone in the United States ??  I'm wondering if I need to have it in Airpla...

chukboy by Great Neighbour / Super Voisin
  • 988 Views
  • 8 replies
  • 0 Bravos

Cannot make or receive calls

I recently switched my sim to another phone and now whenever i try to make a call, it says i dont have access to international calling even though I am calling canadian numbers. Everything worked well in my old phone and I was able to make calls but ...

arshvij by Good Citizen / Bon Citoyen
  • 700 Views
  • 14 replies
  • 0 Bravos

International Calling?

Hey guys, I see Lucky Mobile offers identical plans and prices to public however they have a phone number you can call for help and also offer International long distance plans for europe and asia. I like that Idea for a lot of my foreign workers her...

Resolved! Pausing an account

If I pause an account(less than 90 days) do I still maintain all the loyalty dollars(auto pay, referring friends, etc) that are deducted each month when I reactivate my plan or do I lose them and I need to start over?

largo by Great Neighbour / Super Voisin
  • 788 Views
  • 7 replies
  • 0 Bravos

Resolved! Mystery outgoing calls on usage history

Hi,I got my phone this evening from London Drugs. I got a new phone number.I am on the $15 plan. I get 100 minutes of outgoing calls. Incoming calls are unlimited.When I looked at my usage history it said I used up 15 minutes. I thought that was odd,...

JoyLuck by Mayor / Maire
  • 4497 Views
  • 13 replies
  • 2 Bravos

Resolved! Do I need to turn off my phone(s) during the number porting process?

I'm currently using 2 phones right now.One is with my old carrier (Telus Prepaid) and the other is with Public Mobile.For simplicity, I will refer to them as the Telus phone and Public Mobile phone.I have already successfully activated and tested the...

andy123 by Great Neighbour / Super Voisin
  • 1441 Views
  • 11 replies
  • 0 Bravos
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