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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I can't turn on my phone

I turned off my phone for an update. Now it won't restart. How can I get in touch with a person at Public?

Resolved! Account suspended...why?

Hello: I am traveling in the US. My current plan is set up for autopay. 10 days ago I purchase a US roaming package. I attempted to renew tha package yesterday. I thought I had. Today my phone stopped working. I called 611 and attempted to add ...

Resolved! Forgot my login information

Hello there, I have been trying to login my account but I forgot my login information including the security question.What should I do?

Resolved! cellular data although cellular data for phone and apps are turned off

I am new to Public Mobile and did not see this on the thread yet. I looked at my profile and it said I have used a little bit of my cellular data although I have it turned off for each app individually and for the phone over all (separate setting) on...

Unlimited Talk is apparently limited

I'm on the $25 unlimited Canada wide talk plan, when I try to call out, I get a recorded message that I have used all my minutes. Anyone else have this experience?

Resolved! iPhone SE Compatibility

I bought an iPhone SE recently from the Apple store and it seems to be unlocked. It says there is no SIM lock. Currently using it on Koodo network. Will it be compatible with the public mobile network? Planning to get both data and calling/text plan....

No caller ID

Resolved! No caller ID

I have no caller I.D. I can only see numbers if they are saved to my phone

Re: Extended Absence

Great post. I suspend my account for 90 days. I'm on auto pay. I logged in and reactivated. Since I was out of country I checked my messages and could not get through. Could not log in either. Found out my account was suspended. I have tried several ...

Sim

Phone suddenly stopped working. Says SIM card number invalid. Yesterday SIM card was valid. Help.

Resolved! Re: Can I phone public mobile and talk to a person? ....and what is the number?

very frustrating to spend all day and still issue hasn't been resolved, can I speak to somebody

Resolved! Sim card switch

Hi. I had saved my sim card for when i get my new phone. Unfortunately received new phone but lost activated sim card. I jusy ordered one today. Can i ask a moderator to delete the sim card so that when i do receive the sim card its easier to just ...

Resolved! Issues with data not working on new phone

I had to get a new phone and new SIM card cause I lost my old phone. I was able to transfer my existing plan to my new phone the same day. My calling and texting work but my data does not work and I could not contact anyone the last 4 days cause of t...

Credit card error but card details correct

For some reason the payment has not been taken and it won't let me reactivate the account. It says Auto Pay is enabled, but it seems to be having a problem with the card. It won't let me delete and re-add the card either. I am not having problems ...

Resolved! Overpayment

I paid twice by mistake because I thought he first one didn’t go through and would like a refund

Resolved! getting phone number before getting the physical sim card

Hi! so I am currently not in Canada right now but I will travel soon and I dont have a canada phone number and it need it for ArriveCAN. I saw that public mobile has the option to buy sim card online and if I purchase it before going to canada will ...

Resolved! Change Email on Account

I want to change the email address and log in info associated with my account. How do I do this? Thank you

Resolved! How do I update my AutoPay info

Hi,My credit card has exipred and I need to update my AutoPay info to set the new CC Expiry Date. I started by removing my AutoPay. But when I tried to add it back, the system used the old info and sis not let me update the new expiry date. What d...

Paying via Paypal Xoom Service?

Hi! Is it possible to add amounts to my funds for payment via Paypal Xoom service? I don't have a credit card for paying for my plan and can only pay via Paypal/ Recharge.com. Also, how do the payment vouchers available at the grocery stores work?

Resolved! Lost sim card

HiI lost my SIM card. Is there any way i can order a SIM card with the same number? I don’t want to change my number.

Not receiving calls from government agencies.

I input my old SIM card into a new phone back in January. Since then I have not been able to receive calls from my kids school or any government health agencies/hospitals. When they call they get a message that my phone number is out of service. Any ...

Trying to reactive a account

Hi so my auto payment card just got expired today and to night I tried to renew my account phone number xxxxxxxxxxxxxxxxxxxxSo I put more then enough money in to my account now and trying to reactivate the account but still telling me the account is ...

Can’t receive phone calls

Can’t receive phone calls Me and my wife just recently changed to a public mobile our phones are not working we get phone calls sporadically when people have been trying to reach us for days and I need my phone for my job and the long week and is fin...

Re: Looks like something went wrong when activating my account.

I have 2 new public sim card, I wanted to pot my lucky mobile number to public mobile, keep getting (oops looks like something went wrong when activating your account. Error Code:831,820

Resolved! I want to cancel my account

How do I cancel my account

Resolved! Porting number to koodo

Hey so I’ve been trying to port to koodo and they told me I needed to contact public mobile. and wen I did I was told to talk to koodo. So i did and now they have told me to contact public mobile again I am jus gettin sent back and forth and it’s sup...

Bill payment issues

Resolved! Bill payment issues

Hello, I was a customer of Public Mobile for less than 3 weeks starting March 6th of this year. However, I was experiencing a lot of issues so I switched back to my former provider. I noticed my credit card is still being charged by Public Mobile. T...