[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! user name
how could i know my user name?
Resolved! Support to Iranian Customers
Hello, All mobile service providers have made calls and texts to Iran free of charge in support of Iranian people who are affected by horrific situation resulting from oppression happening in Iran. I was wondering if Public Mobile is willing to join ...
Resolved! Account number
need to get my account number with public
Phone Activation
I just topped my account off with $25 dollars. It will not let me reactivate my account, although it's only been out of time for a few weeks tops. Any help able?
Contradictory Customer Service?!
(ノ•̀ o •́ )ノ ~ ┻━┻^^ that's a table flip btw How stupid is this? I reached out to customer service to ask if they would make an exception and allow me to transfer my points to a friend who can't afford to pay her bill and is dealing wi...
Resolved! Wanna change my email address
how do i change my email address
Peace of mind e-mail
I thought I would write this as a response to this e-mail that I recently received. I see customers posting on a fairly regular basis about auto pay, or per-authorized payment issues. After going through that experience myself, I have been using paym...
Resolved! Number Transfer
I am porting my number to another provider. The transfer was requested almost 12 hours ago and I am yet to receive a text message from Public Mobile to confirm that I am authorizing the transfer. Could someone @ Public Mobile contact me to discuss. T...
Resolved! Security Breach-Urgent
Hello, For the past 2 days I have been received messages that there has been an error in transferring my number over to Bell Mobility. Actually, I have never been to another mobility store or asked anyone to transfer my number to Bell Mobility. It s...
Resolved! Email
No longer have email setup on this account have old email and no way to get into my public mobile have new email want to switch email
Resolved! Address change
Hi, I would like to change my address. Also I need 2 months invoice with my new address. How do I get it?
Resolved! Making call to Iran!! Urgent!!
Hi guys,I am from Iran and as you know because of protesting all internet network in Iran is limited and I can not talk to my family over there. I saw that Telus made free to call to Iran and I know that public mobile is Telus's brand. I can not call...
Resolved! SIM never delivered
This is the third time I have asked public mobile to send me a SIM card and they haven't sent me one yet is this common?
Error code 821
Unsuccessful registration of new account with P M with new phone #, no porting. Error code 821
Resolved! Call log history
How do I access my call log history?
Resolved! change email address and payment account
I need to change my banking information and email address .
Nay go over data due to hurricane.
I’m looking to know if Public Mobile has any support for customers in Atlantic Canada due to the hurricane. We just got power back last night after 4 days without but still no internet so I am almost over my data (besides using it to contact family, ...
Resolved! SIM Not Supported
I purchased an Apple iPhone 13 Pro from a friend. I checked the general settings on the phone and it says "carrier locked" - "SIM Locked". It was on a former Rogers network. Does that mean he needs to ask Rogers to unlock the phone before I can use i...
unable to use all my data
I have 2 phones with public mobile, both will not let me use the data available. I've worked with the tech at the store, and the phones are not blocking data usage. I'm paying for data that we are not able to use, month after month it shuts down be...
Resolved! Won't accept my credit card when creating account for my child.
I've spent over an hour yesterday evening and tried again this morning, but I can't activate my daughters sim card because it won't accept my credit card(s). I've tried different cards and same issue.I think I've used up the value of the refer-a-frie...
Minutes usages
Hello, my plan began at 24th of september...My minutes usage shows a consumption of 51 mn from 100mn and my usage history shows max of 5mn outcoming/incoming talk. please clarify
Hurricane relief
For many reasons we have needed to use data as a result of losing our power and internet - today is day 5 ! I have 5 PM customers in my house and am certainly hoping that PM offers top-up data for its customers in PEI.
Resolved! US Roaming - Talk Text (10-day)
Is the US Roaming - Talk Text (10-day) plan still a good option for traveling to the US. Will we connect to their 4G towers or only the 3G towers that are now decommissioned? I also have a sim card with Koodo but their Easy Roam plans are $12 a day
Hurricane Relief
Hi. We are located on PEI, which has been devastated by Hurricane Fiona, and have been without power for 5 days and our data is getting low. We are wondering if Public Mobile is offering additional free data like the other major telecommunications co...
Cannot place calls
There's a circle with a trace in the middle on the top of my cell phone. Since it shows for now 3 weeks, I cannot place calls. How can someone help me. I don't have a plan but I have prepaid card. Even the numbers of the prepaid card I cannot enter ...
Cant login
Iv reset my pw and still cant log in
Resolved! Why I Left PM
I've was with PM for close to 6 years, but decided to port out to another provider earlier this month. I did this for a few reasons... I got an unbelievable deal, I'm getting unlimited CDN calling and 9GB of 3G speed data followed by unlimited 128kbp...
Resolved! Renew plan
Having issues renewing my monthly plan
Resolved! I need to submit a ticket! Is there a real person I can speak with?
I need to submit a ticket! Is there a real person I can speak with?
