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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 26652 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 38573 Views
  • 185 replies
  • 29 Bravos

Resolved! PUK code??

I activated the phone today. It is a used phone-Samsung Galaxy J1. I put in the SIM Card and its asking me for a PUK code otherwise my SIM card will be locked. It was previously used on Freedom Mobile's network. I contacted them and they said to cont...

vsaint86 by • Great Neighbour / Super Voisin
  • 2748 Views
  • 7 replies
  • 0 Bravos

Receiving text message from Bank

I am unable to receive text messages from my bank.  When ever I want to do on line banking they text me a security code that I must type in before I can continue logging in and I no longer can receive these.  We just made the switch to Public Mobile ...

jntbndr by • Great Neighbour / Super Voisin
  • 1762 Views
  • 9 replies
  • 0 Bravos

Resolved! I changed my number, and lost my refer a friend reward?

I changed my phone number last week.I referred my husband last year and I see the rewards in my self serve account through last year, but last week I just received a text from public mobile saying "Public Mobile here. So sorry, your Refer a Friend re...

yaoruichen93 by • Great Neighbour / Super Voisin
  • 1259 Views
  • 6 replies
  • 0 Bravos

Not receiving texts from certain contacts

I have opened 2 private messages with the moderator team regarding this, yesterday afternoon and this morning. It has been 24 hours - how do I actually get help in timely manner?

bree1212 by • Good Citizen / Bon Citoyen
  • 1278 Views
  • 7 replies
  • 0 Bravos

Sim not received

Ordered online on Dec 23 2020 Invoice #xxxxxxxxxxxxxxxxxxxShipping addressxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxCell # xxxxxxxxxxxxxxxxx edited by computergeek541: customer's information removed

RameshParekh by • Great Neighbour / Super Voisin
  • 559 Views
  • 3 replies
  • 0 Bravos

Help lol

I have an iPhone and I’m new to Public Mobile, when I got my SIM card and account activated I had the same number as someone else. I was receiving their text messages and I wasn’t getting mine. So i changed my number and it isn’t verified, it won’t c...

Sspaul01 by • Great Neighbour / Super Voisin
  • 764 Views
  • 3 replies
  • 0 Bravos

Resolved! Paper bill

If is it possible to receive paper bill by mail?

Melyko by • Great Neighbour / Super Voisin
  • 1016 Views
  • 3 replies
  • 0 Bravos

Resolved! 1GB and holiday data

I have 250mb plan but now I have holiday add on data and 1GB promotional data. I know 250mb will renew every 30 days. My question is how long 1 GB promotional will last?untill I run out of it? how long the holiday offer will last?  Cheers

pkaraa by • Deputy Mayor / Adjoint au Maire
  • 897 Views
  • 2 replies
  • 1 Bravos

Resolved! Getting Old Public Mobile Number Back

Hello, I used to have a number with Public Mobile (2019).  It is inactive at moment, is there anyway I can get that specific number back?  How do I proceed? I don't mind paying an extra fee for this.  Thanks!

beepig by • Great Neighbour / Super Voisin
  • 1587 Views
  • 6 replies
  • 0 Bravos

Resolved! Account locked

Hiii, I have a trouble, I’m unable to login my account. It shows your account is locked out reach an agent and I tried to reach but uncessfully I didn’t get solution. Help me

Bhullar by • Great Neighbour / Super Voisin
  • 689 Views
  • 4 replies
  • 0 Bravos

Data

How do I get my data to work on a I phone 5 ?

Beverley by • Great Neighbour / Super Voisin
  • 579 Views
  • 3 replies
  • 0 Bravos

Resolved! Will either of these phones work on the Public network?

Hello Folks,I am interested in purchasing one of the phones below but am not sure if they will work on the Public Mobile network. I checked the "Get Started" page but neither of them were listed there. Alcatel Go Flip 3ZTE Cymbal 2 Thank you,Steve

crawford42 by • Great Neighbour / Super Voisin
  • 1101 Views
  • 4 replies
  • 0 Bravos

Voicemail not working

My voicemail is showing an unknown error message when I try to call it.  I do have talk on my plan so that's not the problem.  Does anyone have any ideas as to how to fix it?  I have an iphone 11.  Thanks!  : )

Jovi by • Good Citizen / Bon Citoyen
  • 2044 Views
  • 23 replies
  • 0 Bravos

Resolved! Free month

I receive an email after I activated my phone about getting a free month. I activated on Jan 2 then after was emailed about getting a free month. How do I get the free month

Resolved! Can we merge 2 email acct into 1?

Just curious are we able to merge 2 email account (2 sim card #) into one account, so it's much easier for me to monitor.

danlee by • Model Citizen / Citoyen Modèle
  • 1017 Views
  • 4 replies
  • 0 Bravos

Resolved! Purchased a refurbished phone

I just purchased a refurbished phone online and I'm just wondering if I will get a confirmation email notification.  Payment has already been taken off my card but I'm not sure where to find a copy of my purchase. 

Kcd7406 by • Great Neighbour / Super Voisin
  • 820 Views
  • 3 replies
  • 0 Bravos

Resolved! Using a new device

When inserting my SIM into my new phone I am asked the following message:"SIM network PIN blocked. Enter SIM network PUK"I beg for help. This has been a goose chase for weeks!

I PAID FOR MY PLAN BUT IT ISN'T ACTIVATED

I went to the bank two days ago and paid for my plan and I still don't have my plan activated its very inconvenient I'm missing out on a lot of important calls and it doesn't even say on my account that I paid when I did please fix this issue.

Calanss by • Great Neighbour / Super Voisin
  • 914 Views
  • 3 replies
  • 0 Bravos

Resolved! Data use miscalculation

Just confused here. I got a text indicating that I've used 75% of my data, self serve says I've used 75% of my data, but my phone says I've used 373 MB of my 2 GB. I really don't use much data. Does anyone know what might be going on? Thanks

DSto by • Great Neighbour / Super Voisin
  • 1429 Views
  • 11 replies
  • 0 Bravos
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