Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi! I made payment on my bill and did not receive my points back, it's past the 48 hours. Thank you.
Having trouble transferring my phone number
Hi, I need some help, can't login to my account, both email and password reset not working, and the email/ username not recognized.
My plan includes unlimited talk/text to the US but it's not working. I can text/call Canadian numbers but texts/calls to my American family don't go through and I can't receive them either
I upgraded my data yesterday from a 4.5 to a higher one of 15GB.yesterday and made paid twice for the same. My problem however is that even after the double payment, I am not able to access internet on my phone. Why? I have rebooted my phone and trie...
I want to change my plan, after top up, it always shows error occurred, even I tried to log in and out several times. thanks
Hello my account has been deactivated because of too many passewords error and I need to reactivate it thanks
combined 3 related threads
Hello I have a prepaid card and travelling. Am not able to receive texts or calls. Please help.
My sim has been blocked and phone shows emergency calls only, Please unblock the
I just added an add-on for international calling. I have tried to make a call from Mexico to Canada but does not work. After additional search, I understand that it is only available in the US. How do I get a refund?
Why can't I log into my account to see my billing after I have moved to another cell phone provider?
I ordered SIMcard. It was not delivered to my residence. It was returned to shipper _Archway Telus in Mississauga. UPS said I have to contact them . Archway Telus in Mississauga's phone is not working. There is no e-mail to contact them. How can i ge...
How do I stop getting these work remotely silly asks from people......I don't want to work or need to. I'm retired and Living The Dream.......
Hello, I'm trying to change my number because I moved from Sudbury , ON to Etobicoke (Toronto), ON. However I failed 30 times from my account, change number. What should I do?
Switched credit cards recently. Public mobile has shut off my phone due to non-payment (had auto pay) Yikes!! Can't for some reason set up a ticket. Tried 4 times. Can't get the submit button to all me to click it. Have done this on numerous times. C...
Hello,I recently signed up for my first month and have found that the service doesn't work for me, the reception breaks up and I only have 1 bar of signal at my home. I work from home 100% of the time, and while the reception in my area seems to be ...
Where on the main account page can I find the total data used thus far for the current billing period?
Hi, I am having trouble changing my plan on the self-service portal, it keeps giving an error page.I have been trying for 2 days. Please help.
I am the type that goes into my accounts ahead of renewal and tops up the account with amount due minus earned rewards. Now that they have moved the rewards I have to log into a separate account to find out what that number is. I get why they did it....
When some connects to my hotspot it says there isn't internet not available I'm I doing something wrong I has worked before
I've tried activating this promo by replying YES to the sms, but it wasn't activated: https://www.publicmobile.ca/en/on/holiday I also tried reaching out to a CS Agent multiple times about this same issue before, but couldn't get it resolved. I am tr...
I want to close my account bcs I m not using this number anymore but paying for this every month.
On Saturday AM I changed my plan to $50.00/ month to allow usage in the US.The payment was immediately processed , I am now in the US and have no service .Please can you help? Thanks
Dear sir or madam, Something happened to me recently. Everything was normal in past three years, but one of my friend couldn't receive my text message anymore a couple of months ago, but I could receive his, so I didn't pay much attention to it since...
Title says it all. I’ve been getting the reminder daily by text message for the past several days. Is this normal and/or is there any way to stop it? It’s nice to know, but once is enough! lol Thanks,Michel
