Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I processed a transfer phone number from Fido last nigh. After 24hours, the number is showing on both Fido and Public Mobile. With Public SIM, call/text out only, when I called the number the phone with Fido SIM rang. Call Fido more than half day, no...
Hello, my current SIM is PUK Locked and I need help with this issue. I have 10 tries. Thank you.
I am an existing customer and my plan renewed today already but I want to change my $50/month plan to the $55 /month for 4g speed and 20 G data. How can I add the $5 to upgrade now for this new month ?
So, I've been a public mobile customer for almost (if not) a decade. I used to have my account linked to a school email that I now see has been deactivated. With the new system that was put in place, I'm unable to create a new MyAccount account, and ...
I would like to have my voice mail removed from my account and have conditional call forwarding enabled to have my calls forwarded to a YouMail number...I would like to know how to set this up, as I continue to need to block a number but have other c...
I can't sign in to my account
Hi, I recently changed my plan from a 3g plan to the 6gb plan for $45.... The change was made a few days before the end of the billing cycle. I noticed my plan rolled over to the original 3g plan Not the new plan that I requested. I'm not sure how ...
New to PUBLIC. Followed steps in the SIM card folder. During activation.publicmobile SIM card was already in phone and original SIM card from previous provider was removed.The number was PORTED to Public and all features work (except can only text to...
I have recently retired and my old email is no longer in service. I would like to change my email address on my account information. How do I do this? Oh my gosh this has been an extremely difficult process!
Hi, I signed up for public mobile in June. My wife has a account, so I asked the kiosk cellphone agent to ensure my wife was getting the referral, but I wasn’t sure what her code was. The lady asked another person to help and we got a code. When I ju...
Just returned from USA where I used a US sim. They had me download a file to get their data working. Now I have put my public mobile sim in and data does not work. I have restarted the phone and changed the apn to SP.MB.COM and still no luck.
Hi..Happy Public user for many years. Despite being well within the coverage area , I have issues connecting at times at my home. Away from home, all is well so clearly I'm in a bit of a dead spot. A neighbour is a Telus customer and usually has 1 b...
I just activated SIM card to transfer existing phone # to public mobile. The activation is successful in summary page---Congratulations Zhen!Your SIM card is now active on Canada’s largest Mobile Network"--But i do not receive SMS text per "Public Mo...
I RECEIVED MY ORIGINAL SIM CARDS, WAS CHARGED PROPERLY FOR INITIAL CARDS. THEN CHARGED AND SENT ANOTHER SIM CARD WEEKS LATER. WHY THE SECOND CHARGE AND NEED TO SEND ANOTHER SIM?
Hi all,I suddenly cannot make any calls or receive calls from my phone yesterday. I got a text indicating I am out of minutes. I logged on my account from my computer yesterday and today and I can see I only used 50% of my monthly minutes as well I s...
Public Mobile recently sent this text about a $25 refer-a-friend promotion. ($5 each month for 5 months).Will my friend still get the initial $10 bonus plus the $25 for a total of $35? Or just the $25 during this sale?
I went to get a SIM card from the place I always get a SIM card from and they told me that they do not sell public Mobile SIM cards anymore and customers are going to be moved to Lucky mobile is this true?
Is there any way to set it back to withdrawing every 30? I still had over 1gb data, and it already renewed. Also, the internet has been too slow lately... this is very disappointing. Public Mobile is probably evicting me silently. Okay then, I am sho...
I'm gone never to return .. hurricane here in Nova Scotia the day of started losing the abilities to call receive calls text and data the night of it got worst ( which is understandable ) but then lost almost all communications it became a hit or mi...
Will public mobile allow us to control emergency alert volume? I'm in BC, when the emergency alert came on, it freaked me out at night, and a couple times early morning. I've chatted with Apple support and they said your cell provider is the one who ...
what is the best way to register my new Nano Sim card without duplicating my account?
Wanting phone shut down
violation of terms of service relating to treating of others, personal attacks, and inappropriate language
Hi, Can anybody help me here, I can not activate SIM card. got error 821, didn't transfer old phone number to Public Mobile. What can I do now? I've been waiting for over 4hours, no messages or emails. thank you!
I get $2 autopay and $3 loyalty for a total of $5 savings per month. If I upgrade to the new 20gb $55 plan will I retain my $5 savings? I do not wish to move to the new points system because I also have 4 other lines and all of them have $5 with one ...
How can access to my account to change my credit card information if I don’t remember my login or password of my account
himy current credit card was victim fraud, so was closed and the bank sent new one not yet received 10 days and will be activated after biling date !so, is it ok for payment since im already authorized auto pay with the old card ?tnx
