Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have bought a new sim card and tried activating it online. In the link, it says "Enter your 19-digit SIM number" while my sim number is "20 digit" followed by LT and another "6 digit". (XXXXXXXXXXXXXXXXXXXX LTXXXXXX) When I enter just the first 19 ...
Hi all, It's a Huawei BLN-L21/Huawei Honor 6X. Will this phone be compatible with the Public Mobile network? Thanks!
I've lost my SIM card, I bought a new and I want to recover my old number. What do I have to do to get it?My email account has as a security contact my lost telephone number and because I tried to check mi email from another computer it has been bloc...
This is my first month payment and I am not able to create an account. I tried so many times but it's not working
I have gone into edit profile to change my email, but there does not seem to be an option for it. Is this something that I can do?
Hi, I purchased first the 250mb data for US roaming then purchased the $20(talk/text/data) US roaming. The $20 shows purchased but it's not active so I cannot get calls / texts. Looking for support
I have a Nokia Lumia 635 phone and I cannot send or receive texts and e-mails. Any suggestions?
How wonderful would it be if we could:- Make payments - See our usage - Update our account information - Purchase add ons - Do more All by just opening an app on your phone? I’d love to see one app for our account and one app for the community, or f...
Does anyone know if its possible to port a number from Lucky Mobile?
I activated my phone a few months ago. The first time I called my Voicemail, a notification came up on my phone asking me if I wanted to change my number to the previous owner’s phone number. I accidentally chose yes. I have no idea how to fix it!! M...
I moved to Alberta where there is no provincial sales tax. Is it possible to keep the same number and transfer it province to province?
HiI need to get into the self settings, but have forgotten my password, but it also says that my email is incorrect, so I don't know what email might be associated with this account. the phone number is 506-********
I've recieved texts from the number, and they can receive texts from other numbers, but my texts do not send to them. I can send/receive texts as normal with other numbers. Their number was out of service area yesterday and a few days previous, but w...
I am getting data right now. Started this morning. Checked my account and can confirm i have Data left. I do not get the data icon on my phone and saying " No Internet Connection". Anyone else having the same problem? I am able to make and receiv...
Hi Public mobility I want to know that add-ons.I'm planning to change my plans.But I have some purchased, holidays, and one-time add-ons.Will that add-ons stay at my account so I can use after I change the plan?Or the Add-ons will disappear because ...
Helping a friend reactivate after about 85 days of inactivity. Wanted to make sure the cost is right. They're on $25/mo with 1GB. Had $84 credit (think they bought a $100 voucher), $9/mo in Rewards ($2 autopay, $5 loyalty, $2 referrals). I couldn't f...
I am a old user more than 3 yearsRecently changed new rewards points, however I have to pay more bill every months.So, is it possible to opt out and back to old reward system?
I have never been with public but I want to start. Do i need to purchase my sim card before I can make an account and pay for a plan?
Trying to update payment information and get this message:Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact ...
Hi, I tried to change my plan to the 25$ plan so that I could use the lunar new year promo (2GB data when you sign up for 25$+ plans), but it doesn't work. On my "change plan" page, I typed in the promo code I received in my email inbox and it says I...
Hello, I was with Freedom Mobile and I was transferring to Public Mobile. I made the mistake of taking out my Freedom SIM and replacing it with my Public SIM before I received the verification text from Freedom. Now I am stuck between two providers. ...
Hello, my plan auto pays and today is renewal day, my bank and Public mobile account show payment, but handset is showing no service and SIM not detected.Have rebooted, reseated SIM, set handset to factory defaults and not getting anywhere.Not a coin...
I activated SIM card yesterday and picked the $40 plan, but today I see there is a 2GB promo option in my email, can I change to plan $35 with the 2 GB promo code? Thank you!
I am not with Public Mobile. I attempted to port my number to them and it was unsuccessful. They have now taken two payments from my account and of course you can't talk to a live person at Public. How do I block them from taking money?
Hello I'm having trouble finding what day is my renewal date on my self serve account!
Hey so since I can't talk to customer service (there is none) and when I can the UK number +44 telus says its blocked and to call 611 which does absolutely nothing and only asks for money, how on earth do I unblock a number? I really need to call the...
Hello Public Mobile, My plan currently has a promotion of 500 Canada Wide Long Distance Minutes Bonus, how can I use this promotion?Do I need to activate this promotion? How long does this promotion stay on my account? Thank you,Fayyaz
I don't recall ever creating an account. When I enter my phone number and e-mail address, both are invalid. How can I create an account to manage anything?
