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Not receiving SMS messages

Great Neighbour / Super Voisin

Hello!  I activated a new SIM card yesterday and my phone worked great. Today I changed the SIM card into my new iPhone 13, and now I can’t receive any SMS messages. My settings are all correct, and even Apple helpers couldn’t figure it out. Any suggestions?

Thank you!


Mayor / Maire


I am sure the Apple technician checked but just wondering if your Cellular data is enabled?

If both Send as SMS and MMS Messaging are enable. You will have to wait for a CS_Agent to reply to your request by pm above.

Great Neighbour / Super Voisin

Yes, it is all on.  Apple even went over it all with me and it is all set up correctly.

Great Neighbour / Super Voisin

Thank you for the response, all of what you mentioned has been tried but it seems to be with this new phone only. I will submit a ticket for this.