Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have been in the US for a couple of months now and have been bying US roaming add onsevery 10 days during my stay. I am wondering why the TALK/TEXT/DATA bundle keeps changing from day to day. On some days only Talk/Text is available as a bundle wit...
I purchased a US text add-on today and now my vacation is cancelled after Trump is closing the borders. How can I get my money refunded?
When I try to submit amount due, I get the message at the top which says, "your account already has enough balance" but my phone service is still suspended and I don't receive a receipt. The money was also not withdrawn from my bank account. My payme...
It was great! I was on Public in about 5 mins. :cathappy: Only thing I found a little confusing was that I got a text from "Freedom Mobile" informing me of the pin number I selected for my account? Also, my mobile data was not working so checke...
@CS_Agent When registering my PM sim, it said that before switching from Koodo I had to get a new number first. I still have my Koodo postpaid account active and would like to keep that old number. But now that I have registered my PM sim with a new ...
Am I able to set up an alert when my data gets close to the limit ?
How do I get 1g ad on bonus
I was charged the 30 dollars and 9.44 for my plan and then a day later I was charged 44.30 for "publicmobileonline purchase 10mar2020" not sure why multiple charges. It's my first bill if that makes a difference.
I have just activated my new PM account with a new phone number. Wanted to make sure that everything went well before porting my old number from Freedom Mobile. When I tried to port my number i'm told that this action can not be performed please cont...
What happens if I go over my 1gb data allotment?
How do I read all txt messages
We were charge $1.12 for a long distance call we made on March 7 but we have the 200 minute US/Canada long distance add-on. The strange thing is that this charge does not appear on our transaction history but it does appear on our credit card stateme...
Have not received any Credits for mother in law referral what do I do next? edited by computergeek541: personal informaiton removed
I switched yesterday from Fido to Public mobile.My old phone with Fido is still functional, I can call and receive calls, in the same time I can call with my Public phone with the same number, but I can't receive calls. What have I do to transfer def...
last month I was using my data and it cut off randomly and I checked my account and it said it was suspended the day before my autopay was supposed to come out so I made a payment and I didn’t get my full 5gb that I was supposed to get. Why does this...
Where can I find my puk code. Need it to use my sim card in a different phone
Hi, I don't have to make this thread, I realize that, I just feel like doing it as a more of a comical thing to do. A silverlining to my goofiness is that this thread could perhaps be used to compile all spam numbers one might get. I did indeed block...
Hello everyone, I went to activate my new Public Mobile SIM card just now and it was working in the beginning. I gave in my details. I chose a phone number. Then I decided to hit the 'Previous' button at the bottom of the page to go back and enter in...
Hello, Recently I tried to add my Public number to my Fongo number so that if someone called my Fongo I'd get it on my actual phone but number tells me that my phone number is invalid for forwarding. Whose limitation is this?
Hi, I just activated my sim card. I had some issues doing it, because it wasn't recognised. I waited over night and this morning it seemed to work. WhatsApp works, Instagram took 10 seconds, but now it works perfectly. I could send text messages. Eco...
I just accidentally added 500 minutes for $5 can you please cancel my payment
Hello,I'm new to Public Mobile. I was just checking my data usage, my account summary indicates a usage of 924mb, but my detailed usage only showed 447mb. Why the big discrepancy?Thanks for the help in this matter.Best,Melani
Hi,I have two issues with my plan. I use the $15 plan (100 minutes outgoing Canada-wide).1. when someone calls me, they almost always get directed to the voicemail on their 1st attempt i.e. my phone doesn't ring at all or just a very short ring on th...
$30 ($28 with AutoPay) for 1GB Data seems like a rather awful deal. Especially vs $23 (with AutoPay) for Unlimited Talk/Text plus 1GB Data.Or vs $33 (with AutoPay) for Unlimited Talk/Text and 1.5GB Data. Quite a premium to gain uncapped 4G LTE speed ...
Hi, I'm on the most basic $15/month plan, which does include international texting but not phoning. I need to make a call to a company in Germany (or possibly a few calls to get ahold of the right person), probably amounting to no more than about 10...
Forgot the pin for add ons when calling 611 to add money to my account
I try to make my pay online but I can't the page can't register mi credit card but I'm trying to register my debit can someone help me please!
If I transfer my old phone number and switch from another carrier to Public Mobile will I still be able to access all old text messages for material reference?
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