Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
When I first came to Public I had my own unlocked phone I purchased from my friend. The public SIM card worked, cause the phone was unlocked with their provider. I sense got a new phone and gave my old phone (that was mine I didn't purchase through ...
I just signed up to Public Mobile a week ago and used the promotion 2GBBONUS and have not seen the bonus applied when I logged into my account. I also used a friends referral code at the time of activation if that has any affect. Does this take awhi...
Both my husband and I have accounts with Public Mobile. We use the same credit card for our monthly automatic payments. We were charged twice in February for my husband's account and am trying to let someone know so we can receive a credit. I can ...
A credit card I do not use for Public Mobile payments has been charged by Public Mobile. The payments do not align or coincide with my existing Public Mobile account payments. My credit card fraud department suggested I reach out to Public Mobile f...
I noticed new small print under the US Roaming add-ons: "Important: As of February 22nd, 2022, some United States (U.S) carriers will begin turning down certain 3G/HSPA networks in the U.S. As a result, some customers using U.S. roaming add-ons may b...
Hello, I re-located from Canada to the UK earlier this month and am no longer in need of my PM plan. Since I am no longer in Canada I cannot cancel my plan however because I never registered online and cannot receive text messages while in the UK. I ...
Hi. So I set up Public mobile on TWO different phones and I am having the same issue with bith phones. I can send and receive texts. I can call out. But, incoming calls go straight to voicemail. I have checked call blocking and other settings. Please...
Hi there!I have Canada-wide talk and text but when I call my partner’s Canadian phone number, a public mobile message says that the call cannot be complete because I don’t have enough minutes. This has been going on for months and it’s extremely inco...
I bought a public mobile SIM card from London Drugs and activated about three weeks ago. I did not really tested the card until my friends told me he could not reach my cell phone. So I asked another friend to test, and result was same. I tried again...
I lost my PUK code and sim is locked. HELP?
I forgot to put referral code when i activated new sim card today
I inadvertantly changed my phone number online last night and I want to have my phone number back can anyone HELP ME please
Is there any monthly plan of USA roaming calling and data .. like for truck drivers.. thanks
747423 seconds agoIs there a simple hassle-free way of installing a new SIM Card? Just installed one and encountered a very difficult situation with my being advised that the number on the new sim card was incorrect, etc.Had to visit a counter in a s...
I don’t have a network but my account is active- tried reset network reboot phone everything
Phone and plan:iPhone XS on IOS 15.4$40 per 30 days5GB at 3G Speed + Call and Text Problem:My plan reset on the 8th and although I've been able to receive Texts and Calls I've yet to be able to use my data.Whenever I try apple gives me a pop up sayin...
I have just registered with the $15, - plan.Is local texting allowed and free for this plan?
Last month I buy cell phone but its battery is working less than 10 hrs
I has this appear on the screen of my Samsung Rugby flip phone 2 weeks ago for half a day, then it went back to normal. Now the message is back, for several days, and indeed I can't use the phone. The SIM is a mini. Of course I can take it to a sh...
I did my payment but my SIM card is still suspended . I don’t know what to do ? @Setara_jan123
Hey, I just got a sim card today for my first time. My iPhone 6s is unlocked and it still works good.I just got the SIM card just over 2 hours ago and got it activated at the store however, I got home and no matter what I try nothing will work. My ph...
Hi, if I can find someone from public mobile to assist me with correcting a mistake where I only received only 2 rewards out of 3 referrals I've made.
I would like to cancel account. How can I do that?
Today, between 9.00 and now I have received 7 phone calls from within Ontario also Saskatchewan and Alberta. Most I ignored but one within Ontario and a 705 #, I answered. No one there. So I tried call on my landline but got recorded message on all t...
They have now closed my ticket four times return to phone I don’t want to me and accuse me of not sending all the parts back I have pictures of everything and now they’ve just closed another ticket and I don’t know what to do now
1. I had made a payment in the amount of CAD$36.96 via a bill transfer of my bank account on Feb 18, 2022. Such amount had been debited from my bank account. I received a SMS from "611" which said that there was insufficient fund to my mobile accoun...
My father has two phones with PM, his and his wife's. He has passed but his plan is billed to an active cc and hers to the cancelled card. How do I fix it so her phone is billed to a new cc? I do not have info to access his PM account to make changes...
