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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Re: Beginner’s Guide to the Community

My Data is not in service again, says it is disconnected. You fixed this at one time but it is now doing it again. What is going on? need you to fix this immediately. please respond.

No service

My husband and I have had no problems for the last year or so receiving service at our house. All of the sudden we have no service, where if we want to send a text or make a phone call we need to go to the road to do so. I've tried resetting the netw...

Resolved! Activating Sim

Hi, I’m trying to activate a new SIM card and port my old number. The form requests I put in my old number, however once I do, it says my number isn’t a Canadian phone number! My old number is a local Canadian phone number. I’m not sure what to do, h...

after signing up with Public Mobile, phone wont' accept in coming calls

Resolved! after signing up with Public Mobile, phone wont' accept in coming calls

Hi,I have just assisted my brother to sign up with Public Mobile. He is able to make outgoing calls, receive and send text messages, BUT, his phone will not ring when someone calls. His iphone is going straight to voicemail, and it says his voice...

When can we start paying with DOGE?

Resolved! When can we start paying with DOGE?

As the title explains...???It only makes sense.

Double charged

Is it common to be double charged? It wasn’t on auto pay. I clicked submit, got timed out fromPage. And then double charged. I’m a single father of 3 and they can sure take my money right away but cannot issue a refund for “14-20 days” has anyone el...

Resolved! New phone number, not ported, won't allow incoming calls but outgoing calls are okay

New user with new phone number, not ported from another company, won't allow incoming calls but outgoing calls are okay. Ringer is on and rings for FaceTime etc, do not disturb is off.

Re: Phone not ringing or calling out since activation

phone not ringing going to voicemail

Can An Inmate Call Me?

Resolved! Can An Inmate Call Me?

Question..Public Mobile Accept Collect Calls

COMMUNITY - Improving Main Page Functionality?

This post asks if it might be possible to discuss potential improvements for our beautiful COMMUNITY Main Page. I love the fact that we have ANNOUNCEMENTS and NEW SOLUTIONS at the very top of the Main Page. I also appreciate the fact that we have LAT...

Resolved! Hiding my number when calling

Hello, How do I hide my phone number from showing up when I am calling?I need to make a quick call, but I want to hide my number. I heard that #31# hides my number. Is this legit? What shows up on their phone when I call? Is there an additional fee w...

Refer a friend rewards.

Resolved! Refer a friend rewards.

Hello. I've been with pm for nearly 2 years and I love it. I just have a question. I have refered over 7 people 6 of whom are still with pm. Why am I only getting $3 /month as the reward when it should b $6 /month?

Resolved! Total minutes

Hi,I can't see the minutes I've used to date? Unlimited plan but seeing a total would be useful.Obviously I don't want to add many pages and of rows to get the total.

Resolved! Unable to call a clinic in the US, even with US min Add-on

I have been trying to call a clinic in the U.S. starting with 1-844... and have been unable to. I already purchased my additional $1000 US minutes add-on and restarted my phone. It still won't let me call.. I keep getting the message "the number you ...

Resolved! Restarting old plan

It has been a couple years since I used my public mobile account.I still have the sim card from then and want to know if I can still use it or do i need to purchase a new one and start all over again....Thanks in advance.

Shoutout

Hello all, I just wanted to give a big shoutout and thank you to moderator Mary and moderator mihaela. I was having issues with USA roaming add-on. It turns out it an issue with the system but they did some adjustments and got me fixed up. So thank y...

Self serve outage?

Anyone else having trouble accessing Self Serve? Theres no scheduled maintenance so not sure why I can’t access it right now.

User interface protocol frustrations in trying to get SIM PUK

I accidentally used the three tries available to enter the Sim PIN correctly, and so I had to try and get the SIM PUK (or is it PUC)? The *only* source of this code involves a call to me by a PublicMobile Moderator. Getting to issue the request for t...

I can't make payment

Resolved! Plans and add ons

If I have Public Mobile plan in BC, can I use it while on vacation in Alberta- Edmonton?

Network Locked Phone

Greetings, Can anyone help me unlock my phone. The phone was locked by Public. Is there anyone at Public that may be able to provide a network key?Thank you for any assistance.

Resolved! Issue sending text

My husband and I are both with PM. If I'm at home on wifi and he is out walking he can send me texts with his wifi off. When I respond to him he does not get the text until he comes he and connects to wifi. Does anyone know why this is ? If we are...

Resolved! Account locked out, unable to answer security question

Hello, I am trying to change my payment method, it seems like I have forgotten my password and security questions and currently locked out of my account. Please help me get this sorted outredacted