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Forum Posts

got new sim card then what?

Hi - my phone is showing "emergency calls only" and so public mobile sent me a new sim card.i updated my new sim card number on my personal account page.put the card into my phone, it's the same problemcan someone advise

TC by Good Citizen / Bon Citoyen
  • 293 Views
  • 3 replies
  • 0 Bravos

Resolved! Access Messages While Roaming

I travel to the US fairly often and almost always setup Talk/Text/Data with Roam Mobility. This trip, however, I only setup data. Having forgotten to forward my number before I left Canada (due to having a lack of phone number to forward to), I'm won...

jigginsmcgee by Great Citizen / Super Citoyen
  • 1731 Views
  • 12 replies
  • 0 Bravos

Resolved! Call history 2015

Hi there, l need my call history from 2015 February to December 2015 please with the phone number 51********0. Thank you you. Please l need them and it's very urgent .

Patrick5 by Good Citizen / Bon Citoyen
  • 1157 Views
  • 12 replies
  • 1 Bravos

Notification Error

Did somebody notice or have this issue as i do ? For some reason whenever i recieve a mail from Pm community and i try to access the notification button into my account i get an error."You don't have any notifications. Try posting a new topic or ques...

Ionut by Model Citizen / Citoyen Modèle
  • 664 Views
  • 17 replies
  • 5 Bravos

Resolved! SIm Card Activation Failed

Hi, i was registering my new SIM last night and the process was timed out as soon as i selected my number. The new sim card activation page will not let me restart the process again. The error message that i get is "Invalid SIM number" Appreciate the...

asubhan by Great Neighbour / Super Voisin
  • 1718 Views
  • 12 replies
  • 1 Bravos

Service unavailable

Hi, I recently bought a new sim card and changed it on my account, also changed the phone number. However my service is not working even after reloading my monthly plan . Please take a look, Thank You

Resolved! Sim Card not Working

Hi there. I just went on vacation for the last month to Vietnam. While I was away, I used a local SIM card and everything worked fine. I just got back this past Friday and my Public Mobile Sim doesn't work anymore. I tried using other sims card in my...

Lubkes by Good Citizen / Bon Citoyen
  • 1410 Views
  • 10 replies
  • 0 Bravos

Global News report does not feature PM ?!?!?!?!

Hello Everyone, I came across this news report by Global News today which compares various cell phone plans in Canada and gives detailed information on various carriers, postpaid plans, prepaid plans etc. http://globalnews.ca/news/3007092/the-best-ch...

neo911 by Model Citizen / Citoyen Modèle
  • 889 Views
  • 13 replies
  • 5 Bravos

Resolved! Unregistered SIM following activation and number says out of service

I got my number ported yesterday Oct, 20th, was working as of 3pm with no issues until today until 11am. on the 21st. When i call my cell number it says the number is out of service. The phone itself says unregistered SIM. The account was setup on th...

ddolan by Great Neighbour / Super Voisin
  • 1207 Views
  • 20 replies
  • 0 Bravos

Resolved! Incoming international calls

How do incoming calls work?I know with data, when you run out, youre out. you cant get changed anything extra.How about calls? Will your phone let you make a long distance call if you dont have it in your plan?Do incomeing calls count? Or can someone...

Capzi by Great Neighbour / Super Voisin
  • 1282 Views
  • 7 replies
  • 0 Bravos

Options for 120 Plus Day Plans.

I think in order for Public Mobile to be more competitive with what is on the market. Clients that are will to pay for 120 Days. 180 Days or even 365 Days plans should be reward with more data. I think customer retention is important for any kind of ...

talkalot by Great Citizen / Super Citoyen
  • 928 Views
  • 8 replies
  • 1 Bravos

Options for 120 Plus Day Plans.

I think in order for Public Mobile to be more competitive with what is on the market. Clients that are willing to pay for 120 Days. 180 Days or even 365 Days plans should be reward with more data. I think customer retention is important for any kind ...

talkalot by Great Citizen / Super Citoyen
  • 576 Views
  • 10 replies
  • 0 Bravos

Resolved! Port from Kodoo

Hi All. Just activated my SIM and per the instructions chose a new number as I will be coming over from Kodoo. Does anybody have the "next steps"? Hoping for a quick resolution as the time is ticking on the 90 days I paid for (no data left on my kodo...

TML2016 by Great Citizen / Super Citoyen
  • 1079 Views
  • 10 replies
  • 0 Bravos

Slow day for forum?

Hello all, I've noticed today the volume of posts has dropped compared to the rest of my "just over 2 months" of visiting. Is this a result of the DNS / DDOS issues on the US East coast this morning?

Accidentally changed my number!

Hi all, Just signed up with Public Mobile earlier this week and everything has been great so far! Early this morning I was browsing the site to see what features/ options I had as a customer on the site and I noticed there was a change number feature...

megaexplosions by Great Neighbour / Super Voisin
  • 1089 Views
  • 12 replies
  • 0 Bravos

Resolved! PM does care about service

Remember that if you like, you may go buy phone anywhere you like. With public mobile you need patience too work with online discussions.Everything works out in the end.

dboxtvinfo by Great Citizen / Super Citoyen
  • 1434 Views
  • 5 replies
  • 1 Bravos

Resolved! Porting Number

I plan to port my number to PM within the next week. I was wondering whether I should or can I activate my SIM for the 10 days then port if that's possible to do or will it be easier to wait it off and port when I'm ready.

maaji by Good Citizen / Bon Citoyen
  • 7200 Views
  • 28 replies
  • 0 Bravos

Resolved! Got charged $84 on a $75 Top-up

Recently my 90 day (auto-pay) enabled plan ran out of data and I was looking around to see if I can top my the account. Further looked in the forms and found that it is not possible as of today, which is fine.My problem is that during that time of tr...

Chowmyster by Great Neighbour / Super Voisin
  • 1100 Views
  • 5 replies
  • 0 Bravos

Resolved! Plan Change today - Account suspended

Hey, my $140/90 day plan was supposed to be changing to $120/90 day since today is the first day of my billing cycle. I awoke to no data and no voice access and the website said my account has been suspended! I had autopay and everything so I can't f...

BMaloney by Good Citizen / Bon Citoyen
  • 1119 Views
  • 14 replies
  • 0 Bravos

Account balance lost, account suspended

Hello, my 90 day plan expired just a couple days ago, and I am about to buy a new plan, but I discovered that my $26 account balance is now 0. Can anyone help me restore the account balance so I can purchase another plan? Thank you, Janta

jnata by Great Neighbour / Super Voisin
  • 421 Views
  • 4 replies
  • 0 Bravos

Emergency Calls only

My phone has been working well and suddenly it's showing emergency calls only. Can't call out and receive calls. Pls advise.

TC by Good Citizen / Bon Citoyen
  • 618 Views
  • 7 replies
  • 0 Bravos

Referral Bonus Revoked, WTF?

Hey Guys,My sister referred me to PM, and after checking everything out and paying quite a bit to start up (included Long Distance package) it turned out that my handset doesn't work on the system, even though the IEM number seemed to check out (boug...

RuBearymore by Good Citizen / Bon Citoyen
  • 904 Views
  • 13 replies
  • 0 Bravos

Resolved! Alcatel (preferably unlocked) in Montreal/Laval region

Hi!My mother's phone no longer works and I'm trying to get her another one. She is in her late 60s and very unfamiliar with today's technilogy. She currently has an Alcatel flip phone. Would anybody be able to direct me to a place in the Montreal/Lav...

mlle by Great Neighbour / Super Voisin
  • 1454 Views
  • 10 replies
  • 1 Bravos

Changing my phone - that I got from a Bell network user

HelloWhat do I need to do to change from my old Samsung phone to a new phone my son in law gave me that was registered to the Bell Network (Samsung S5). Do I need a new SIM Card? Does the phone need to be unlocked?Thanks.Sm

smooth161 by Great Neighbour / Super Voisin
  • 716 Views
  • 3 replies
  • 0 Bravos

PM changes my phone number

My ported phone number has been changed by public mobile twice in the last 2 months without my knowledge or my permission! I have been told that the number cannot be changed back until Nov.19 (an entire month from now!!) Unacceptable!! Has anyone els...

Cris by Great Neighbour / Super Voisin
  • 386 Views
  • 4 replies
  • 0 Bravos