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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! How to disable/remove voicemail

Hello, I can't figure out how to contact someone for this so I'm asking for it here. I have so many things to check already, I'm not going to check voicemail on top of that. I've had so many people say they left me a message, but there's no e-mails, ...

phone service

I paid my bill but still no service

Resolved! Mods dooped me out of 2016 promo LTE and now I only have 3G

I had the 2016 fall promo 12GB-90day plan on LTEI ran out of data early.A mod renewed me early. I ran out of data early a second time, this time a different mod says there’s no way to restart a plan early but he could switch me from the 12/90 plan to...

Resolved! Add-on Data

If I haven't used up my data for my cycle, will the data disappear or reset once the new cycle begins?

Resolved! Referral Rewards

I signed my daughter up using my code, we were supposed to receive $10 each and I think I should be receiving $1 off each month. Neither of us has received our rewards?

Transfer is not completed yet

I just activated my friend’s SIM card for Public Mobile. She was with Koodo. We activated it at 7:17 pm. It’s now 9:46 pm, she still doesn’t have the line. I thought transfer would take up to 2 hours. Could someone help please?

Resolved! I purchased add-on but chose the wrong one how can I cancel it?

I purchased add-on but chose the wrong one how can I cancel it? Could be refundable？ How long does it take?

The Rogers interrupted Thanks for Public Mobile for all day service

The Rogers interrupted Thanks for Public Mobile for all day service so I can pick up family at airport lol

Phone issues

I can't send text messages and when people call me they can't hear me

Resolved! My account has been locked out

Hello, I have question about my account. Actually my account has been locked out. I forgot my password and security questions and answer. I would like to reset everything! Thank you for your time.Best,Seongyeong

Voice calls now happening on 4G - VoLTE coming soon?

I know there has been a lot of talk/speculation about VoLTE coming to Koodo and PM, but I noticed something odd with PM voice calls and wondering if others are seeing it as well. The following threads discuss VoLTE coming to PM and even Koodo later...

Error code 837

Network Connection

I have been having issues since June 30th, when for some reason my "auto pay" account was suspended, even when manually "topping the account up" it just kept the money in the balance. Robot Sim, finally got it to work and the account was unsuspended,...

Resolved! Order

I ordered a phone on line - UPS says they delivered it - I didn't get it - now someone has my phone and - now what? who do I call ? this strip bot on here is of no help and no phone numbers or customer support... maybe I am out $200 - Can anyone s...

Resolved! How do I get my old number on a new sim chip

Resolved! No minutes

Yesterday it worked. Today, when trying to make or receive a call, I get the message "You have used up all your minutes....."This is wrong because my usage report shows only 17 of 100 minutes used, and only a small amount of my data (about 20%) These...

Resolved! 3G and 2G how's it working?

Hey folks,Webb here.So anyone want to share? Are your 3G or 2G phone calls and texts getting into the States?Would it not be interesting for your other PM user friends in the community to discover if my original tip from Koodo was correct or not?DW

Resolved! Downloadable Apn straight talk

Need Apn att straight talk

Resolved! Forgot passord email never arrives

I checked my spam filters and I am still not getting the forgot password email.

Resolved! Service issue

Anyone else in Manitoba having a service issue. I am showing 1 bar on the Public Mobile service but no 3G or LTD or anything

Resolved! Reactivate a lost phone

HelloI used the PM portal to suspend my lost phone and now, after I found it, option is no longer available in the PM portal - some funny message saying "Oops something happened, please login again" and looping.Any chance to get some help with unsusp...

Resolved! Porting Cogeco landline to Public Mobile

Hi,I have set my Mom's cell phone up with a temp number from Public Mobile. The Public Mobile website will not allow me to port a number. The website section where you type the landline number to see if it can port always crashes and states the foll...

Resolved! Sim card

I have been traveling and will be returning to canada next week. I cannot find my sim card. How do I replace it?

Resolved! New SIM card not working

I installed new sim card and android Samsung Galaxy A12 says “No sim card, Emergency calls only”

Resolved! Brand new phone with no previous phone number...

I have a brand new phone for my mother. It's a large digit 'burner phone'. I went to my local Public Mobile and bought a SIM card. I have it all paid for. It is not working in my new phone. The SIM number is not being recognized by the registration s...

Resolved! Payment

I payed to renew my plan and it didn’t work so I did it again and got charged twice

transfering a phone number

Hello,I am trying to port a phone number from Koodo Prepaid to a newly activated PublicMobile SIM card. I have tried creating a ticket but they said I could not do it via chat and gave me phone number to call. I then talked to a member of the porting...

Resolved! Data Limit and Payment Period

I have a grandfathered plan that has a 3GB limit and I have a billing (payment) period of three months.Is the 3GB limit for the full period of 3 months (so this is kind of like 1GB per month) or is this 3GB per month.. The reason I ask is I ended up ...

Resolved! In hospital and need help paying for my account online

I have forgotten both my password and security question, I normally buy minutes at the store, please help

Resolved! US plan

Not service in Alaska after I purchased add ons

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