[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Fiona
I received a message saying people affected by fiona would receive 2GB, but i didn’t get them. What do i do? Is it a scam?
My phone is stolen want to black list it pls help
My phone redmi note 3 Grey color has been stolen. And the imei is 861xxxxxxxxxxxx. I want to have it blocked so no one could use it for wrong reasons. Kindly help. I have my original bill which I can present Thank you Edit by Dunkman: removed persona...
Minutes
My account says I have 99 minutes left this month. However when I try to make a call, a message says that I have no minutes left and cannot make a call until I buy more. How do I get this fixed?
Did not get add on
I purchased a US talk and text add on. I have receipt and can tell from my online bank statement that the purchase went through but I do not have the add on when I look on my public mobile account and can not text or call How Can I get this fixed? Is...
Fiona help
Hello, I am a public mobile customer. I was text a promo code 2GBFIONA because I was impacted by Fiona. I put in the promo code on my account and it said it was applied. Last night I ran out of my original data and now I have no data so the promotion...
Payment
your system will not accept my cibc visa, my prime credit card. What exactly is the problem?
Cancel service
My husband passed away back in June. I need to cancel his phone but don’t have the email or password. What do i do?
Resolved! signing in
i am not able to sign in with my email because when the person made the account for me they spelt my last name wrong and i need to get the verification code from that email but i do not have it. not sure how to change my email to my actual one
Resolved! Requested change in plan 2 days ago before renewal. Tried to auto renew Oct 3rd now suspended??
2 days ago I opted to change my plan. See the screenshot I took indicating the change to a less expensive plan with more data. I have always been on autopay. Cc is there and authorized. I went in to check my account. It says I am suspended. I tried...
New 2GB "4G" Plan
I noticed this in my account and checked the plans page and this appears to be a new 2 GB "4G" plan for $37.50. am I behind the times or when did this show up?
Resolved! PUK Number
Could one of the moderators kindly give me the PUK number so I can unlock my SIM? Thanks in advance.
Resolved! Forgot my email account
Signed up a while back, can’t remember what email was used. Should I just cancel with Public or is there someone to help?
Why do I have to login twice each time?
When I initially log in I am taken back to the log in screen and have enter my username/password again. When I log in the 2nd time I an taken to the homepage. Is it because the server is busy or am I setup incorrectly somehow?
credit card charged with no account activation
This has happened to me now setting up my own account and then setting up my daughter's. I try to activate a sim card to port over my number from another provider. I enter all the relevant information, the activation process starts, but then it fails...
Resolved! Data speed is very slow
Hi,I checked the speed test on fast.com data is very slow 560 kbps my plan is $55 but 4Gb not able to use can any one help this issue
My account login page doesnt work, its static and just shows telus in address can this be fixed?
in all browsers on my phone the login shows as above and after logging in just loads this page again. It seems to be since telus took over. please fix this so i can manage my account on my phone.
Resolved! Service, billing
September 1st I upgraded to the 10 gig plan for $50 I got Billed $57.00 October the 1st I got bills $57 for my 10 gig plan My usual renewal date for my previous plan was October the 2nd Today I got build $40 from 25 cents 5 cents for my previou...
Resolved! make payments on family members accounts that are suspended
Dear Public mobile, I need to make Visa payments on two family members accounts that are suspended so far.
Resolved! ZTE Cymbal 2
Hello, I see this flip phone for sale on PM site but it doesn't mention that it has Bluetooth and is also 4G compatible. It was mentioned on the Best Buy site that it was? Can anyone verify this. I'm thinking all Cympal 2's are the same? Thank you.
Data use
I have been getting messages telling me that I have used up all of my data in my plan. I checked the history and I see that I have only used about 1000 MB. I purchased it an additional gigabyte to offset this and have been told it’s used up, and have...
1GB of usage promo and data add-ons
Hi, I have noticed that when I log into my PM account I don't see the 1GB add-on that I had it since I opened my account with PM (in addition to the regular 1GB) as well as none of the data add-ons I had in the past. I was away for a month in August/...
Resolved! Need to talk to a customer
How can I get to a customer care service representative?
Resolved! Cannot make or receive calls
Need help as I’m not able to make or receive calls.
My phone number is messed up
When I signed up with public mobile I decided to keep my old number. I am in Nova Scotia, but have an Ontario area code. Only people with iMessage can still message or phone me. Everyone else can't and when I message them, it shows as a different num...
Resolved! email
Microsoft blocked my outlook email account while I used it abroad. It is virtually impossible to answer all the question they ask in order to get it back. For that reason a need to change my email address in my account. How can I do it? The answer pr...
Resolved! Changing IP adress
Topic may be irrelevant. I am thinking of changing my IP address and all network settings (internet) But first I want to ask, will this mess up my mobile account with Public Mobile?
Resolved! Old loyalty program
When someone new signs up do they automatically get put on the points or do they get an option
Resolved! Refer-a-friend
When I referred a friend last week, we forgot to put in the “Refer-a-friend code”. How do I do that now, after he has already activated his card?
Porting
Hi I am having trouble porting my daughter's number from chatr to public mobile.
