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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11098 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22045 Views
  • 181 replies
  • 24 Bravos

Us Roaming unlimited Talk not showing

Hi I purchased unlimited us roaming talk 10 days it was $8.  I don't see that option anymore, only seeing us roaming bundle talk n text $15I only need us roaming talk .. I'm in USA need this asap

kamalgill by Great Neighbour / Super Voisin
  • 834 Views
  • 9 replies
  • 0 Bravos

Resolved! private statistics

Hello,How do I hide my private statistics from my public profile?Thanks in advance

p-cott by Great Neighbour / Super Voisin
  • 1091 Views
  • 15 replies
  • 0 Bravos

Re: can't send picture messages

I am not able to send pictures via text message. I turned data on and then restarted my phone. I still cannot sent pics with a txt.I have an iPhone  (i think). If I go into Cellular Data Options; Cellular Data Network i see three lines APN isp.mb.com...

5146 by Great Neighbour / Super Voisin
  • 483 Views
  • 3 replies
  • 0 Bravos

Voicemail contact

I'm a new user and just set up my voicemail.  I tested it out using a number that is in my contacts, but when the reader reads out that I have a new message she reads out "New message from plus one six one three blah blah blah" -- I don't want to hea...

icemuon by Great Neighbour / Super Voisin
  • 466 Views
  • 2 replies
  • 0 Bravos

Could Not Make Outgoing Calls

Not sure if this is allowed as it is not a question, but more of a solution (I'm a newbie here). A couple nights ago I could not make any outgoing calls or send texts. I would select a contact then try calling or text someone, but it would say "You a...

P-Ran by Good Citizen / Bon Citoyen
  • 726 Views
  • 4 replies
  • 3 Bravos

Just signed up, can't log in

Hello, I just signed up for the service and tried to log in and it will not accept my email address or the password... what am I missing?  I'm sure I have the email address right but it's saying it's not recognized if I choose 'forgotten password'. H...

Friends list

SpoilerI am not sure how to add Friends to the Friends list, please help.Is it by name or phone number only?I am not sure how to add Friends to the Friends list, please help.Is it by name or phone number only?

Jillybean123 by Good Citizen / Bon Citoyen
  • 615 Views
  • 8 replies
  • 0 Bravos

Switching plans

Can I change my plan and still keep my promos? And will it charge me extra for changing my plans?

Wodahs by Good Citizen / Bon Citoyen
  • 790 Views
  • 7 replies
  • 0 Bravos

Unlimited

I wish public mobile have an unlimited plan on text, data and talk in Canada.  It would be so cool without watching the clock.

Sunshine-754 by Good Citizen / Bon Citoyen
  • 626 Views
  • 10 replies
  • 0 Bravos

Resolved! History usage

Hi there,I need to print calling history for the last 9 months to renew my medical insurance card. I don't work nor study. The only way to prove my presence in Quebec is through the call history. Self service gave the history of the last 3 months, bu...

minamatiar by Great Neighbour / Super Voisin
  • 1238 Views
  • 6 replies
  • 2 Bravos

several calls from unknown people

I have switched from Rogers beginning of this month and everything was good.However, I got 4 calls from unknown person(all different) today as they had missed call from me but I never called. Has anyone have similar experience? Thank you

yudi by Good Citizen / Bon Citoyen
  • 761 Views
  • 17 replies
  • 1 Bravos

Resolved! confused about the free month

I signed up a month ago to public mobile when it was "sign up and get a free month of service" my question is, my payment date is coming up. I do not see credsit in my account for the free month. Does it just do it automatically or should I see the a...

mksens00 by Great Neighbour / Super Voisin
  • 646 Views
  • 4 replies
  • 2 Bravos

Confused with Auto Payment

I received a reminder to update my Auto pay card which I did immediately up on receiving the message. The next bill is due in three weeks but my account is asking for a One time payment now to cover the amount due in 3 weeks? No payments were missed....

rscully by Good Citizen / Bon Citoyen
  • 476 Views
  • 10 replies
  • 0 Bravos

Resolved! Billing

My bill was on autopay as of 21st of January but I didn't have funds in the account. If I were to put the funds in today will my bill still expire on the 21st? Meaning I would only get 3 weeks of service when my phone was cut off for a week or will i...

Wheezser by Good Citizen / Bon Citoyen
  • 731 Views
  • 4 replies
  • 1 Bravos

Resolved! Purchased US roaming add-on but it's now showing up - HELP

I purchased the US roaming add-on using the two-step process that everybody describes. The funds were added, the add-on was bought, and my payment history clearly shows that the $15 was removed from my account. The problem is that the US roaming add-...

bpk2019 by Good Citizen / Bon Citoyen
  • 887 Views
  • 8 replies
  • 1 Bravos

Not able to reset self serve account password

Trying to figure out why my all of a sudden had no signal on my phone.Tried different phones still the same issue. Called my number from another phone and said number is not in service.Want to know the status of my account but cant reset it, getting ...

kngkrntz by Great Neighbour / Super Voisin
  • 625 Views
  • 4 replies
  • 0 Bravos

Resolved! Why are my reward $ not applied?

Have just noticed on my credit card statemen that the monthly charges for my PM auto pay  account are $16.95 even though I'm entitled to reward discounts. Cut and pasting rewards shown on my account page.Loyalty Reward ($1)AutoPay Reward ($2)Communit...

Milk by Great Citizen / Super Citoyen
  • 873 Views
  • 7 replies
  • 0 Bravos

Resolved! Cell signal today

Hi,I do not have any cell signal today, even I restarted my phone. Anyone else have the same situation?Thanks.

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Hubertzh by Good Citizen / Bon Citoyen
  • 1133 Views
  • 9 replies
  • 0 Bravos

cant complete ticket to moderator

Port was unsuccessful. Old and new sim both half work. Go through the steps, the "next" button won't work on ticket to moderator. 

Fordtractor by Great Neighbour / Super Voisin
  • 715 Views
  • 7 replies
  • 0 Bravos

refund for SIM not recieved?

Is it possible to get a refund for a SIM that was never delivered to me, or a credit to get another one?  It's been 10mdays and Canada Post tracking says it would be delivered by EOD Jan.28Order 187600

jackj by Great Neighbour / Super Voisin
  • 657 Views
  • 7 replies
  • 0 Bravos

Not Receiving Referral Reward

Hello, When my wife and I set up our Public Mobile SIM cards and accounts, I technically referred her to the service. However, this month when we were billed, I have not received the 1$ reward for doing so. Why is this? How can I change this? We beca...

JTSICK by Good Citizen / Bon Citoyen
  • 633 Views
  • 6 replies
  • 0 Bravos

Sim card not working on phone after activation

Hello. I have activated my sim card on 10.30pm in 30th Jan 2020. I ported in my number from Chatr and wait until next day morning and my phone just show "SIM not provisioned for voice" . Then I think it might be the port in problem and i swith to a n...

unionm95 by Great Neighbour / Super Voisin
  • 1911 Views
  • 13 replies
  • 0 Bravos

Resolved! My account: What the?

What the heck is going on in my account? There has been nothing but issues since my botched renewal in early December. My renewal is supposed to be the 2nd of February. I check today it says February 22nd.II look in my payment history and I've been c...

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