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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Texting when in the UK

I am wondering if I will be able to use my iPhone 12 to send text messages when I am in the UK or do I need to purchase an add-on before I go. Thank you!

Rewards is down —- What is being fixed or changed?

receive no call

I can send text and make call. However, people could not call me. It sends them directly to my voice mail.I wonder what is going on?

Resolved! Cancel account

How do I cancel my account

Plans

Am I able to change my plan through a cycle I would like to move to a larger plan with more data as my daughters data seems to be gone very quickly, when mostly on wifi

Service broken

I can send texts and I can make calls However: since yesterday my phone has not been able to receive texts or calls. And I had a phone repair clinic look at it and they diagnosed that the only reason for this mystery must be the network connection. ...

Resolved! I need an Invoice

I'm having an extremely difficult time requesting an invoice. I tried all of the links and my account won't verify and won't let speak to anyone or even let me submit a ticket. Who can I speak to?

Voicemail

Incoming Calls Went Straight To Voicmail

Hi All my incoming calls went straight to voicemails. I tried restart my phone, turned off Do not Disturb, turned the volume all the way up, etc., but all incoming calls still went to voicemail. Does anyone have the same issue as mine? Could Public ...

Feel Free to Use the Search Bar!!!!

I thought it was a given, but apparently it isn't. When you come into the community you may want to skip a few steps and enter your issue into the search bar, most likely you will find several different answers to your problem. You can save yourself ...

Resolved! US roaming

Does the talk, text and data bundle include texting and calling to Canada or only within the US?

not receving calls

Im also having issues receiving calls or texts. tried literally everything. i did send in a message in too. Help!

Resolved! iPhone 5C not connecting to cellular. searching........

My iphone 5C has been searching for a signal since noon today. Worked fine until then. I decided to turn it off and leave it in the car. 2 hours later came back and it started fine but no cellular signal. Edmonton area.Did a restart, Hard restart, Re...

Resolved! pin

how to know or find account pin?

Resolved! not receiving phone calls and text messages

I can send text messages and also make phone calls, but don't receive phone calls and text messages. Rebooted the device, but it did not help.Please help.Thanks a lot

Resolved! Double Charged for US Roaming

I tried to get US Roaming Talk and Text and 250 MB data. Once I went to the process of paying, I got an error message with regard to the website and that I should try to obtain add-ons via my cell phone and not the website. I looked at my add-ons a...

Voice messages

voice messages are being left, but when I go to retrieve messages, it says not messages. Started 2-3 weeks ago.

Resolved! Porting from Fido

I'll be porting my phone number from Fido. Is there a day in the billing cycle that I should be doing it on, or will my monthly fee be prorated? Do I have to contact Fido to close my account after having ported over, or does the account automatically...

Resolved! Order

Hi, I received the email, it said Order is on the way on Mar.21, but today is Mar.29, I still don't receive the SIM card, and it didn't give me the tracking number.

Resolved! Cannot receive calls?

Didn't change anything same phone same number just started today no calls incoming straight to voice mail...help anyone else?

Resolved! Locked out

Used the right user name and password locked out says to contact us but that would not work either

Unable to complete long distance calls

My wife is travelling in Vancouver is also a PM customer (xxx-xxx-xxxx) and cannot receive my calls from New Brunswick (xxx-xxx-xxxx). Call goes directly to her voice mail. Tried all combinations of calling # sequence. Her sister who is also a PM...

Incoming calls go directly to voice mail

Nothing has been changed. Plan is active. Incoming calls go to voice mail directly starting today on March 29. Data works. Outgoing calls work. Incoming calls worked before today. Already tried:1. power on and off 2. Reinsert SIM card 3. Check...

Resolved! not receiving any incoming calls

Is there an outage in the Fraser Valley? I have not been able to receive calls all day. I have tried all the fixes on the internet. So far nothing has worked.

Resolved! Suddenly No Service

Hi, Suddenly this evening my phone is showing “No Service”. Is there an outage currently?Located in the Ottawa area. Thanks. Edit: Seems to have returned on its own.

Resolved! It seems that my calls are not going through

Banck in December I put the service on hold for 90 days. The service was reactivated on March 18, with a new plan.my calls don’t go thought as there is no ring tone.

Resolved! Unable to access my account

Hi i am unable to access my account and have forgotten the answer to my security question

Resolved! Self Serve

how do you change your self serve email that you no longer have access to ????

Resolved! Over charge

I have been over charged 2 times. Trans date: Feb24 Post date: Feb25 $15.75Trans date: Feb24 Post date: Feb25 $15.75

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