My account email has changed and I can no longer access it

[papierlot]

The email used to set up my account is no longer active.  I cannot remember my username, password.  I receive texts and my phone service works, but data is used up and I cannot increase it.

Anyone tell me how to solve this?  Having no person to contact is truly a weakness of PM.

[BKNS27]

@papierlot 

Just follow @Yummy instruction on how to contact a CS_Agent to have your email change on your account.

Meanwhile, you can purchase a voucher at these locations and dial 611 to enter the voucher number.

 

[Yummy · Accepted solution]

Only agent can update/change your email.

You can add funds calling 611:paying with registered credit card on file or adding voucher.

Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here