[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Service not working
We have recently switched from Koodo to Public, we have a brand new physical sim, new public data plan and have had phone number ported . We can receive calls but cannot use data or make calls. Looking for customer service to contact us before we can...
Messed up port from lucky
I ported over 2 numbers from lucky mobile and totally messed up the process, basically I ported over 2 numbers thought everything went ok tossed all the old lucky sims in the garbage. Guess I didn't confirm with lucky about the port. Now I got two p...
chnage phone linked to esim
hello. I need my esim to be registered with a different phone.
Account management
Im trying to manage my account.I originally wanted to change the email associated with my account, went through the process to confirm my current email and changed my password.when I sign in now to change my email I get recognized by name but get stu...
Resolved! Question porting number in from Koodo Prepaid
I tried to use the chatbot for help submitting a ticket to port a number from a Koodo Prepaid account to an activated Public Mobile account.The form for submitting a ticket asks for the IMEI used with the old provider and the account number with the ...
Multiple phone #’s
I pay for the kids phones and I can’t upgrade their plans
Resolved! I need to restart the phone transferring process ASAP
I’ve been a customer of Public Mobile for 5 minutes and so far my experience was nothing short of terrible. For some reason I couldn’t reply to the phone transfer confirmation, and currently my new SIM is working only halfway - I can call and use int...
$34 for 30G(4G speed) black friday deal
HI, I am already set up switching to $34 for 20 G for next renewal, then I saw todays black friday deal with same money but 10G more data. is it only for a couple days ?should I change the subscription of the newest deal(my renewal date is next mont...
Unable to activate Subscription
Hi, I recently signed up for a plan but the Public Mobile App errored out and went to a "SUBSCRIPTION NOT ACTIVATED" screen. If I follow the "Get Support" button it takes me to a chatbot, and if I click the button from there it takes me to a white sc...
Resolved! @CS_Agent Request to resubmit number transfer
@CS_AgentRequest to resubmit number transferI could not respond to SMS from my previous provider within 90 minutes time window. Request customer specialist to resubmit number transfer. Thank you in advance,Rajesh
Resolved! Unable to activate eSIM
Hi, I trasferred to Public Mobile last night for the $34 20GB/5G plan. When I was installing the eSIM, it showed a success message and said allow up to 5 hours for setup. This morning, I woke up to found no signal on my phone. When I tried to scan th...
unable to port over phone
Can someone please contact me. I am new to Public Mobile, I have no phone service as my number did not port over. My previous account has been closed. But am unable to access any phone service. Please call me at work 780-xxx-xxxxEdit by Dunkman: remo...
Unauthorized Access
I am now on my 3rd week dealing with a login issue that takes me to a page that just says "Unauthorized Access" in tiny letters. It happened after a payment was accidentally reversed by my Credit Card company. I resolved it by purchasing a voucher a...
Resolved! I did not receive 6 digit code via my phone number
Hi,Yesterday, I transfer my number to PM. I think it was successful because my phone is working well.For confirmation full access to my account, I need 6 digit code but I did not get any text.I tried to turn on off my phone and resend code several ti...
Resolved! Cannot download esim - iPhone 13
messaged support 11 hours ago but they haven’t gotten back to me. My phone has no service right now and is showing SOS. What do I do?
US/Canada $65 plan
Just checking - if I subscribe to the new 5g US/Canada plan I will no longer need to buy US roaming, right?Don't want to be stranded in US with no service
No $2 dollar discount for subscribing
It looks like the $2 dollar discount hasn't been being applied for some time now. I am subscribed.
US-Canada Plan with 2 GB US Data and 8 Canada Data Now Only 2 GB
I haven't signed in for a while, but when I just did it says I only have 2 GB of 3G data, rather than the 10 (Canada) plus 2 (US) that I should have. Why did my plan change? Why am I getting charged for 8 GB but being given 2 GB?
Resolved! Cannot Login to my Account / Complaint to CRTC
FIrst time, I submitted ticket to customer support and they fixed it. And now, a week later or two later, I have the same problem, cannot login to my account because Public Mobile's glitchy system does NOT send verification codes to my email/phone nu...
Setting up new account
So I want to join public, but I still have one payment on my current account.Can I still sign up and will it just get me to pay off the other account first. Or will I have to wait till my final phone payment is done
Resolved! Could not login to account because phone got stolen. Please help!!!
Hi there!my wife phone got stolen and she could not login to her public mobile account to update her new sim card and could not login to her gmail account to get the verify code number from public mobile. Anyone know what to do? Can I ask Telus agent...
Lock out of account
Keep getting this message everytime I attempt to login. "Exceeded the number of log-in attempts. Your account is locked. Please try again after 1 hour" How do I fix this.
Payment amount
Where do you find how much your next payment is going to be? I just switched plans and need to know how much to add to my funds.
Paused my account - how to check how many days are left until permanent account closure?
As I am out of the country, I have suspended my phone service. I am aware I have 90 days until my account permanently closes. I do not remember when I first put a hold on my account. It still gives me an option to resume service so I assume that it's...
Cannot login to my account
I was able to login to my wife's account however I cannot login to my account nor get to Community that way.The login page does not recognize my email address, however the address has not changed in years. Billing shows up on that address same as eve...
Hey PM will you match BF plan from Lucky? 3gigs (4g) unlimited Canada for $20
PM hopefully you will match.
Resolved! Two phone numbers (The same) on Virgin and Public, both are working.
I initiated a phone number transfer, and my Virgin Plus SIM card is still working with calls and texts, while Public Mobile (eSim) is working with incoming and outgoing calls to the TELUS family, and Public Mobile is texting my Virgin SIM that it was...
Porting Issue - No one contacted me
Hello,I am trying to port my number to Public Mobile and unfortunately used the IMEI and got a text message saying it had trouble going through the process and someone will contact me.I know this has occured to others and wondering whats the easiest ...
Help! Need a new request text
Hello! I have been unsuccessful in moving from Shaw/Rogers to Public. I am currently paying for Public but cannot use it. I missed the original text message to move over. Please help! I also need a new eSIM because I have a new device.
