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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Switch to another plan - charged immediately instaed of on the renewal date

HelloI decided to switch to the new promo plan ($39/20GB) from my current one ($40/15GB) and I clicked the "Switch on the renewal date" button. For some reason, this did not work and the system took money immediately.The biggest problem is that my re...

Resolved! Leaving Canada/USA for two weeks, any unexpected charges?

I know there is no roaming outside of US, which is totally fine. I'm just worried I'll receive a text and be charged for it. Or will I just not receive texts/calls at all outside of Canada/US? Just want to avoid any unexpected charges, should I take ...

Number not in service

I cannot make outgoing calls and keep getting an error message of "this number is not in service." I've tried everything at this point. Would love some next steps here.Thanks

Resolved! Rewards

Since opening my account I've recieved 2 points per month and also a 10% rate reward points of 4 per month. Now in may I've only recieved 1.75 and no 10% rate rewards. Why is that? I haven't changed anything. @CS_Agent

Resolved! Stop payment on ex boyfriends account

My ex’s phone plan is linked to my debit card. How would I go about stopping that payment? I do not have access to his account as he changed the password.

Data usage overnight

Why am I seeing consistent data usage overnight when I’m not using the phone and am at home with my wifi

Resolved! phones

At the past i bought a phone from PM . I look now for new phone . Could you tell me where the page for that in PM //....... thanks

Resolved! SIM not working Since joining

I am new to Canada so don’t have a prior Canada number and got a SIM card and applied for a contract with public mobile.It asked me to select a number and link to my account sim (which I picked up from a local store) but to get it working with full a...

Resolved! my account

is it enough to change passward to enter my account ?

Resolved! New to PM, can I change subscriptions already?

Hello PM community! As of last week, I am new to Public Mobile. When I signed up, I opted for the 15gb for $40 promotion. With the new 20gb for $39 promotion I would like to take advantage of it. Can I do that this early, and will I get charged a...

Resolved! purpose of this community

I would appreciate it if someone could provide an explanation regarding the purpose of this community forum. As a mobile phone user, I often have simple questions that require direct answers. I'm curious why there isn't an easy-to-use contact support...

Resolved! Public Mobile refurb Phones

No more certified phones for sale by Public Mobile???Not available from my view of website.

Resolved! Unable to make payment

@CS_Agent can it be anymore difficult to make payments? No reason my auto shouldn’t work.. but it didn’t. Now I can’t do it manually either. need a phone for work. 611? What pin?

Website and App

The website and app are very slow and you can't do anything on it at all. Are you going to be fixing this?

Resolved! Change from lte to 5g

I was wondering if I change my plan will I lose my rewards that I get each month?

Resolved! Not being able to make or receive calls

@CS_Agent My husband is unable to make or receive any calls. When he calls someone it says your number cannot be completed as dialed. When I call him it says I don't have US roaming on my plan. I can call other people. Just not him. His account is ac...

Resolved! No Service Issue

I’m not getting any service

Resolved! Unnecessary calls from people to someone who used this number before

Dear Sir/Ma’am,last night I activated my new sim and since than I’m getting unnecessary calls and messages from people trying to contact someone called shane from outside of this country. What can be done as it’s not my fault and it’s mentally distur...

Resolved! I have left a wrong mail address for my SIM card shippment

Hi there, @CS_Agent I have left a wrong mail address for my SIM card shippment, Could anybody help me with it?? My name is Yizhi xxx. The date I placed the order is today (2023/May 26th). Please contact me ASAP, thank you soooooo much! Best, Yi...

Resolved! Retaining add ons if I switch plans

hello all, I am currently on one of the older 3G plans. I have received several add ons over time, long distance, additional data, etc. Would I retain those if I was to switch to one of the newer 4G plans?

Resolved! why did PB change its website layout? is it true? or hacked

why did PB change its website layout? is it true? or hacked

Resolved! E-Sim Questions

In regards with E-Sims, if Phone Only has E-Sim, & Only One E-Sim Slot, how does one swap for another W/O Losing the E-Sim for Home Plan?

Resolved! @CS....? Subscription plans

Hello,I just joined 2 months ago. And I'm being given a hard time as the information is not lining up to what I was told by a PM customer. First that any unused data rolls over. Second that there is a 25.00 plan for 1G of data and unlimited long dist...

Resolved! New site is unusable! Unable to login and activate new sim.

The new site looks cool but it does not allow me to login. When I enter my eversafe PW it bounces me back to the main page. Unacceptable. If I go through the subscription process I get to the login and the system returns the error: WE ENCOUNTERED AN ...

As I now discovered the Add-On Data having a Shelf Life, that is quite troubling, Suggestion Time

If an Shelf Life is going to be the New Norm, why not offer an 90-150 Day Shelf-Life for the Add-On Data, for those who have Lower Data Allocation on Plan at very least But, if on an Older Grandfathered Plan, is the Shelf Life going to impact us too?...

New "forced" 2 factor authentication

How can I log to my account in if my phone is not working or missing?

Resolved! I cant receive sms from my bank

As I said, I can't receive any messages from my bank and I need it to fulfill some payments . How can I fix this? Tried to get a phone number to call PM but I couldn't reach any human in the line.

This is something I think PM needs to consider at some point

The Unlimited Data for the 5G I believe is a Major Mistake, the Add-On Option I think is the Correct Option as I think the Unlimited Data is Not without it's Drawbacks One, Unlimited Plans, Wouldn't that Not Allow for Tethering, that at times would s...

Though I am still on the Old Rewards system, If that changes, Hoping PM will revamp the New Ones

The New Rewards Points definitely needs to be Overhauled, as it does need Narrow the Gap Between the Old and the New, Even If Not Fully on Par, But id the Gap was 75-85% Closer, that would at least be a good starting point

Resolved! Calling from Canada to Ireland

Am I able to make calls TO Ireland on my plan and have them included in my minutes. I just need to make a 10 minutes phone call or so. Having a tricky time figuring this out. HELP PLEASE!

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