Community

bbdata · 11-25-2023

Not sure if this has ever been suggested to Public Mobile. I have a few family members who are on the new Public Points system. They always forget they have accrued enough points to redeem until I remind them about it. It would be great if some si...

bbdata · 04-15-2023

My relative (who's on Public Mobile) is having an issue with calls some times. They describe it to me as:When I am talking to someone, they are not able to hear me but I can hear them. They explained that they have talked to the same people in the pa...

bbdata · 11-02-2022

I'm having trouble logging into my Public Mobile account.It's been a long time since I've logged in and it looks like it's a new system on TELUS now? I am positive the email address and password are correct.I have even tried to reset the password. Lo...

bbdata · 11-19-2016

One recurring issue I have noticed is the same questions or issues are being posted over and over again. While I understand that there are a multitude of reasons why this happens and our community is generally pretty helpful. I find that it can be ve...

bbdata · 03-07-2024

This is terrible news. The old rewards program was what kept me loyal to Public Mobile. With a change like this, it's not only about a decrease in value, but an added inconvenience of having to redeem points periodically. So things cost more + needs ...

bbdata · 09-02-2023

Data will stop once you've used up the 50GB.

bbdata · 09-02-2023

If you're both in the same province still, your plan will continue to work.

bbdata · 06-05-2023

The EverSafe ID verification has a big flaw. Especially when used with the Community forum.How can a person reach customer support if they are having connectivity issues with SMS?No longer offering an email option to get a verification code essential...

bbdata · 04-15-2023

That's a good suggestion. I'll have to run it by them to see if that may be a potential cause.

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Public Points Suggestion - Ability to auto redeem rewards when threshold is met

Person calling is not able to hear me, but I can hear them...

Not able to log in to account. System error.

Allow the merging of duplicate threads

Re: Upcoming Changes to our Old Rewards Program

Re: CANADA-US PLAN $65.00/MONTH, does this plan have unlimited data?

Re: moving area codes

Re: We want to hear from you: technical concerns, glitches, or bugs

Re: Person calling is not able to hear me, but I can hear them...