Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My account didnt change to the new plan as it was supposed to Nov 25th. Please look into it. Also, how do I get the 20GB for $35 deal...since my plan didnt change as it was supposed to any chance changing it to this new one pl!!!
My payment is due tomorrow and my nee card is in the mail
Hi all.I have activated my brand new PM account and sim card. I can receive text message. But I can send out. I'm using iPhone with most updated IOS. I tried other iPhone on this SIM card, still can't send text message.
Why is my credit card being charged $57.50 by public mobile? I have no idea why?
Hello, yeah I changed my plan about 3 months ago, however it still charges me the old plan price in addition of the new one. I never gotten my refund, not back on my credit card nor in my account. Please fix this issue and refund me the money back in...
I set up a new account, ported my number and activated SIM card but I’m not connecting to the Public Mobile network? I received the SMS from my previous provider and replied yes and received notification from them that my account was closed but still...
Hello I lost access to my email and my self-service account and need to change the email associated with my public mobile number
I need help , I activated my account and went to port my number and changed it to my ported number but didn’t know I had to accept an sms ,and I thought it expired but it didn’t and I changed my phone number again and tried re porting the number agai...
Hi , i bought 2 sims cards November 8 , 2022 , this is November 26 , 2022 and i dont receive my sim cards , whats going on ?
Hi, I bought a SIM card and trying to activate the SIM card. In the process when I want to transfer my existing phone number from Koodo mobile, the public mobile website is not able to recognize the phone number and asking me to enter a valid phone...
Hey Everyone, i decided to be the ginne pig for us longtime customers. yes the promo code works and I was just charged the $35 for the $55 plan with the promo code.So switch away if you were not willing to be the test subject but really wanted this p...
Is Public Mobile service available to use in other countries?
Are there any promotions for Black Friday for existing customers?
On the phone with koodo trying to port out of Public Mobile, when I replied "YES" to authorize the port it says I need to open a support ticket
My monthly data amount reset 1 day early. I signed up Oct 25, and my first month was from Oct 25 to Nov 24. I used some data on Nov 24, and when I checked on my history usage, the amount of .95 mb was deducted from my current plan cycle from Nov 2...
Hi my first bill is $75 and my plan is 35$, do you charge for 2 months at first when you join?
Can you verify that I will be able to get the Black Friday promotion next week when my SIM card arrives, if I registered my email address in ‘Community’ today?
Hi I can't login. It says Max login exceeded. What can I do? Please help!!!
I ordered 3x SIM cards from Public Mobile and it was fulfilled via UPS. The courier said the package had been delivered but without a doorbell ring or anything we could not recover the package. I have tried to file a ticket but I get an “Error loggin...
How do i activate a new card
Changed my plan to the $40 15GB plan upon renewal and it's coming up as only 5GB on my dashboard. Is this an error on PublicMobiles side? Hopefully this isn't the case...
If you have a line with limited minutes and run out of them will you still be able to call locally in Canada with the minutes from a long distance add on? Edit: Specifically there is an add-on on the account called "500 one-time Int'l LD bonus"
Once again we went to the US and had nothing but issues with our Add On. I would buy Add Ons and then get a message from Public Mobile saying I was out of minutes or Data. I would repeat the process and so on and so on. Now when I get I have been ...
I've been trying to contact @CS_Agent for nearly 24 hours and they aren't responding..Has anyone else heard back from them??
My SIM is locked. Request a PUK number to unlock
I am trying to log into my account and it logs me in but then shows an Error 404. Can you help me with this.
ca i sign in simply
My phone number transfer was unsuccessful!!
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