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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2269 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3860 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34275 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45943 Views
  • 182 replies
  • 30 Bravos

Resolved! $40/15GB Plan

Are the rewards for $40/15GB plan the same as $40/5GB Plan? Do my rewards come with me if I switch to $40/15GB Plan?

wolverine4099 by Great Neighbour / Super Voisin
  • 799 Views
  • 5 replies
  • 0 Bravos

Resolved! International texting

Have international  texting my wife is in New York and I can’t text her

Skippy by Great Neighbour / Super Voisin
  • 1198 Views
  • 10 replies
  • 0 Bravos

Resolved! plan was not switched upon renewal

Hello Public Mobile,I have switched my plan last month to the 15g 4g data, unlimited national SMS and call and unlimited international calls, to my surprise, this switch was not made yesterday upon the renewal of my subscription. Can anyone please he...

Resolved! Lock screen

Lock screen and I forgot my passwordLg G8x thinq

CindyMtP by Great Neighbour / Super Voisin
  • 613 Views
  • 5 replies
  • 0 Bravos

Resolved! Puk #

ihab by Great Neighbour / Super Voisin
  • 427 Views
  • 2 replies
  • 0 Bravos

Resolved! Cancelation of phone service

Hi I want to cancel my cell phone plan with public mobile and change to another provider. I was told by my new provider that I do not have to inform public mobile because it will be done by the provider once I received the new SIM card and activate i...

karenleong by Great Neighbour / Super Voisin
  • 807 Views
  • 5 replies
  • 0 Bravos

Resolved! data

Where can I find details of my data usage.

stemmer by Great Neighbour / Super Voisin
  • 451 Views
  • 3 replies
  • 0 Bravos

Resolved! CHANGING ACCOUNT EMAIL

Hi I recently changed my email address and now am unable to login to my account. please help

waldi by Great Neighbour / Super Voisin
  • 868 Views
  • 4 replies
  • 1 Bravos

Resolved! Unable to make or receive calls

New account here. I can’t make or receive calls. I’ve reinserted SIM cardairplane mode on, then offreset data network ( it’s saying Public Mobile Network) anything else I can do?  

CHRIS5828 by Great Neighbour / Super Voisin
  • 720 Views
  • 6 replies
  • 0 Bravos

Resolved! Are we not getting community rewards this month?

I swear there, at least in the past been an announcement of that month's community top contributors by today. As it's considered to the 6th of the next month to determine who get's what. And it usually comes out the next day or two. Well it's day 3 a...

brettster99 by Deputy Mayor / Adjoint au Maire
  • 4303 Views
  • 37 replies
  • 3 Bravos

Resolved! Service not working

Recently paid my phone bill but after 1gb out of 10.5 I’d got a text saying id used 100% of my data and then my calling and text stopped working and I am not sure what more to do 

Lsparvier by Great Neighbour / Super Voisin
  • 593 Views
  • 5 replies
  • 0 Bravos

Resolved! Bought 40$ 15gb plan, still have 1gb

hi,I Just change my plan from 25$ for the 40$ 15gb plan but my account still says I have 1gb available and it's almost full.Can you please do something to correct this mistake. I was billed 40$ + taxes. Thank you 

reda2011 by Great Neighbour / Super Voisin
  • 944 Views
  • 9 replies
  • 0 Bravos

Phone issue

I’m trying to change my plan to something cheaper for my son who only needs texting n calling but won’t let me every time try says ops something went wrong so how do reactivate my sons phone

Resolved! Can I add a second phone line to my account?

I am looking to add a second phone to my existing account. I don't see how to do that when on the My Account page.  I can shop for new features on the existing line but not add a new line Please help!

Stanljd by Great Neighbour / Super Voisin
  • 1262 Views
  • 4 replies
  • 1 Bravos

Resolved! Put my plan on hold for three months

Good evening, I will be outside of Canada for three months, I am planning to hold my phone plan for that period of time because I won't use it, maybe if I could pay a little bit to keep my plan active, that would be awesome, also I would like to reac...

Diana125 by Great Neighbour / Super Voisin
  • 1017 Views
  • 6 replies
  • 0 Bravos

Resolved! Referral Reward

On Friday, 2 December I referred my husband to Public Mobile with referral code given. However, up until now, I don’t see the reward showing up my account ( $2 off from my bill and my husband’s bill) Also, my husband and myself should get an addition...

wendykcw by Great Neighbour / Super Voisin
  • 784 Views
  • 7 replies
  • 2 Bravos

Resolved! Account concerns

I was sent a text about the 2GB data and 500intl minutes, I replied to the text and got a confirmation text sent back. But when I checked my account I do not see any add-ons in my account.  Another concern I'm having is that even though i am using my...

SummayyahM by Great Neighbour / Super Voisin
  • 817 Views
  • 5 replies
  • 1 Bravos

Resolved! Cannot process payment

I am trying to activate three SIM cards. I have gone through all steps, selected plans, etc. but receive mesage: We were not able to process your payment. Make sure all information is correct or try again with a different card. I have tried six times...

mr_chips by Great Neighbour / Super Voisin
  • 834 Views
  • 6 replies
  • 0 Bravos

Resolved! Community Rewards

Hey! So I have seen that you can earn reward money from the community tab, but I am curious how this works. ie: ___ many comments/ posts/ minutes online gets you ___ dollars/cents

Keeley by Good Citizen / Bon Citoyen
  • 679 Views
  • 3 replies
  • 0 Bravos

Resolved! New message

I just received a message from public I think it was scam ??(Public Mobile here. To get you in the spirit of the season, Public Mobile is giving you a one-time gift of 2GB of free data and 500 free intl. long-distance minutes. Reply YES2 to instantly...

Peterhoang by Great Neighbour / Super Voisin
  • 1041 Views
  • 8 replies
  • 2 Bravos

Resolved! Holiday Rewards

Does anyone know when the holiday text message offering the free data and intl minutes will be sent out? I've seen other people posting about it and saw the ad, but I have not received my text yet Thanks

Keeley by Good Citizen / Bon Citoyen
  • 975 Views
  • 7 replies
  • 0 Bravos

Resolved! Old reward program, plan change

Hi, I was wanting to change my current plan to one with more data, but I am concerned that if I change my plan I'll be changed from the old rewards program to the new one. Does anyone know if I can change my plan and stay in the old rewards program? ...

Keeley by Good Citizen / Bon Citoyen
  • 893 Views
  • 6 replies
  • 0 Bravos

Resolved! Money back

Bonjour, Last nov 29th I just change my service from Public Mobile to Videotron, but on 28th they took money in My Account for December and I dont use the service. Can I get my money back? Thenks a lot

Hayanee by Great Neighbour / Super Voisin
  • 807 Views
  • 6 replies
  • 1 Bravos
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