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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 64 replies
  • 16 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 171 replies
  • 18 Bravos

Resolved! Having a problem porting

Activated a line for my mom. ..  ported a Telus landline number  can call out. Only some incoming ring the cell rest still ring the landline .. ported on Sunday ... Help please 

zepp12 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! porting number from Bell to PM

Hello! I am thinking of changing my phone provider. I am currently on a phone contract with Bell media until December 20. Can I switch to public mobile before December 18 so that I can take advantage of the black friday deals? What is the process lik...

Joanna_95 by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

Resolved! Phone number change

I changed phone numbers to a new one from a suggested list on self serve (NOT a number transfer) and can't seem to get the new number to work. Both incoming and outgoing calls are not working. Messaging isn't working either. Does it take couple hours...

asylee93 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! Cellular data network.

Why is my phone APN showing ? Do I have to change it?

eileen25 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Regarding a Recent SIM Card Purchase

To Whom it May Concern: I have recently purchased a SIM card at full price only to see a half off discount not too long after my purchase. I was wondering if it possible for me to receive the difference in the price I paid and the sale price as there...

Seiwoong by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

How to transfer my old PM phone# to my new sim card

I got a new phone, and put my old sim in it. Then it started to say the sim was puked, so I had a new sim here. I just activated it but could not keep my old number. I would like to keep my old number. I just paid for a month on the old number so I a...

kev5872538990 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Cancel phone order

Hi, An hour ago I ordered a Certified Pre-Owned Phone along with a SIM card. However, I just found out my relatives already bought me a phone. I still need the SIM card but wish to cancel the phone order and get refunded. It has only been an hour so ...

dgm57 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos


Public can’t Connect my phone but keeps taking money from my bank account need a refund 

Tamara77 by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Lost/stolen (my rewards!) bug back? Edit: Yes it is!!

.Please see latest post in this thread for the update.... I have previously explored this issue with the bf's account and his autopay reward not applying at renewal. It was fixed generally in march 2020. Applied in automatically in April and then sto...

How to/$15 plan/Check Voicemail Free/Textnow

A quick how to: For those (like me) on the $15 plan with limited outgoing minutes. This is how to check your voicemail for free and save your outgoing minutes. It's also beneficial for those that travel to other countries and need to keep in touch wi...

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Jb456 by Mayor / Maire
  • 4 replies
  • 6 Bravos

Resolved! my account is deactivate

when i try to get in my account its say my account is deactivatecan someone help !

johnson1 by Great Neighbour / Super Voisin
  • 11 replies
  • 0 Bravos

Resolved! RefurbishedPhone not Working

Just got my refurbished Pixel 2 phone and right out of the box it will not power up. Even after on charge over night. Held power button for over 2 mins. Battery symbol with lighting bolt would come and go off severl times.

RLavallee by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Canada-Wide plan and incoming calls from USA

Hello community, I am about to get a Canada-wide unlimited plan, however I am wondering about incoming calls from USA. Am I getting charged extra for that? 

ScubaAlex by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Cancelling AutoPay But Can't Access Self Serve

Hello! I switched to another provider. My phone number from Public Mobile got transferred there too. I want to stop AutoPay so that I do not get charged for public mobile service anymore and delete my account after 90 days of no service. However, I c...

g_najera by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Loyalty Rewards

Hi,I have been with Public Mobile for more than 2 years now. However, I have received my loyalty points for this month. There has been no deductions to my current plan. The due amount is the same.Kindly help me with this!

kriti011 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Change of new plan not accepted

I changed my plan to $35 - 2GB on November 16, somehow I did it twice by accident.  However, my change of plan request didn't get accepted.  Now, I am still on the old plan and there is a $70 credit on my account.  I'm going to do the change again bu...

bkfchung by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos


I've noticed this unexciting new change in the forum software. Does the "Posted!" redirect accomplish anything other than annoyance? Is it really necessary?

Korth by Mayor / Maire
  • 2 replies
  • 0 Bravos

Credit Card Payment Refused

Credit Card in good standing yet payment was refused. How do I ensure my service is not cut off while I find out what is going on with my Island Savings C.C.? 

CESG by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Change of plan without submitting it

So I was in the $25 plan for a year and this month November 24th I had my voucher of $40 (needed more data). I put in the phone and submitted the 12 digit PIN number of my $40 voucher but unfortunately, I didn't change my plan on my account (online)....

Gabita by Good Citizen / Bon Citoyen
  • 2 replies
  • 1 Bravos

Resolved! Getting Data

We are paying for data (5 months) and are still not getting any

DaDiSi by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Spam and Robo Calls

Since I joined Public Mobile in 2019, I have been receiving unsolicited robocalls from various sources (800 numbers, +86 or +852, numbers, etc). These are mostly in Mandarin and appear to be from banks from what I can tell. Annoying but as they are i...

bnathanson by Great Neighbour / Super Voisin
  • 7 replies
  • 1 Bravos

Resolved! 3g/4g/5g

I was looking at changing my plan, but I see that all the plans seem to be only 3g speed.  Is this correct?  What about the latest 5g? S

MailGirl1967 by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

Resolved! Previous Plan

How to change current plan to previous plan?

Saber by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

SIM card

Added and activated SIM card. Cell phone is not working 

Diane1948 by Good Citizen / Bon Citoyen
  • 16 replies
  • 0 Bravos
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