Bought 40$ 15gb plan, still have 1gb

[reda2011]

hi,

I Just change my plan from 25$ for the 40$ 15gb plan but my account still says I have 1gb available and it's almost full.

Can you please do something to correct this mistake. I was billed 40$ + taxes.

Thank you 

[Coverhiro]

@reda2011 

Not sure if the $35 for 20GB plan is still available, but it seems like people were getting it on Monday still.

It's a promotion that runs for 15 payment cycles. $55 dollars originally, but with a $20 credit for 15 months.

[Meow · Accepted solution]

Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

[reda2011]

Hi,

Yeah the problem has been resolved but I was hoping to get 12gb/month by putting 12MONTHS12GB promo code, too bad public isn't offering to loyal customers.

[walker1]

@reda2011 

I'm really glad that you found your solution to your original problem.

Enjoy your new data and 4G speed. 

[Outdoorsman]

@reda2011 hi the 12 gig promo as stated is for new activations only  

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@reda2011 wrote:

Thanks a lot for the super quick response both of you but I may have forgotten to put the promo code which gives the 12gb 

Extra data so I may need help with that as well.

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[walker1]

@reda2011 

So sorry, but that promo code is just for new activations.  Existing customers can't use that promo code for just changing plans.

[reda2011]

Thanks a lot for the super quick response both of you but I may have forgotten to put the promo code which gives the 12gb 

Extra data so I may need help with that as well.

[Outdoorsman]

@reda2011 

hi you are probably looking at a cached version of your account use a differrent browser in private or incognito mode and sign back i to see if it updates 

[walker1]

@reda2011 

Try logging into your account using a browser in incognito mode or private mode first.

Your probably looking at old cached information before.