I think there is a bug or there is a script running on my computer

[askottawa]

I change my password for my account and before I can even enter my credentials after confirmation it says it doesn't work. could  a mod check and see if my password is being changed in a second after I do it?

[computergeek541]

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@softech wrote:

@askottawa   try again to login using Incognito mode.  Logi with the last pasword you reset to

if that does not wokr, PM supports are your friends.  Open ticket with them:

@Briellehopee   if you have no access to your email to complete the self password reset, you will have to open ticket with PM Support and have them to assist the password reset process

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

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All tickets need to be submitted using the chatbot.  Please avoid directing people to send private messages as the initial contact to customer support agents.

[softech]

@askottawa   try again to login using Incognito mode.  Logi with the last pasword you reset to

if that does not wokr, PM supports are your friends.  Open ticket with them:

@Briellehopee   if you have no access to your email to complete the self password reset, you will have to open ticket with PM Support and have them to assist the password reset process

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[Quigley]

@askottawa

Try logging into your account using a different browser in incognito or private mode instead.  Just try again.