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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Roaming issues.

Hi, can someone help me to understand why I activated a roaming last night and they took money in my account and the plan is not working so now I reactivated another roaming to use my phone in US . Can someone help me to get my money back please. Tha...

sim card

i can’t attach a new sim card on to my account it keeps glitching or something

Resolved! Credit card update

Hi, I just try to update my credit card that was expired and always received message “ something went wrong” several times. Could you pls advise what is the issue. Thank you

Resolved! How to Add a Celluar Plan on iphone

I recently switched from andriod to iphone, keeping the same sim card. I was wondering how I can add a celluar Plan, as I dont have a qr code.

SIM card

HiI recently had to get a new phone as my old one was water damaged. I bought a used phone and it was supposedly unlocked but I was unable to transfer my SIM card. When I checked on the phone, it says the carrier is Public Mobile but that the SIM i...

Upgrade negotiation

I'm not too happy with my current contract ($25 or so for 1.5GB). I know that when I've been with previous providers, I have spoken with customer service and negotiated a better contract. But I know I can't do that with PUBLIC so I was wondering if i...

Resolved! My add-on data hasn't been added to my account, 10 days after I redeemed it.

In the Rewards portal, I see the 1 GB redeemed on August 16th.However, in the Account portal, on the My Account page, I don't see the 1 GB in either the Plan Usage or the Add-On Usage sections. Where and when is it supposed to appear?

My number has been spoofed

I've been notified that a number of calls have been made with my phone number without my knowledge. Is there a way to secure my phone number without cancelling it?

Payment

Hi! I am on autopay. There were funds in the account. Why did I get a message that you 'could not renew my service because you didn't receive payment'?

No call registered, but a voice mail left

Please help me understand the following issue:I do not get phone calls ( the notification) on the phone, but only a voice mail, after I was tried to be called. It seems like I am not available, although there are no calling at the moment. Is this a n...

Double billed on August 1/2022

I was double billed on August /2022 for one month service on my Visa. How can I get re-credited.

Plan change

Changed my plan to 4G with more data. My cell phone still showing the old plan.

Can't Send SMS Messages

I can't send sms messages, I'm on iphone and I can only send imessages. I've checked my apn settings and they are, sp.mb.com. However I can receive sms messages from andriod, just cant respond.

Resolved! want to transfer my phone to another provider

right now, I want to transfer my phone(Public Mobile) to another provider. My phone with Public Mobile SIM is not work and I can't received the text message to respond to an authentication. Who can tell me what can I do or how to contact to the Publi...

Resolved! Compatibility

Hello! Will the Samsung galaxy a52 work with public mobile. I was having trouble trying to figure out their compatibility page. Thanks!

Resolved! Voice Mail Message?

Dose Public Mobile plan offer voice mail service? recently switched to PM the basic $15 month plan, but seems there is no place to set up voice mail.

Resolved! Need to change the email address associated with my account

The email address associated with my account is my dads and I want to switch it to my personal email address. I need help doing this.

Resolved! Delete CC from account?

So with this new website for "My Account"... How do you completely remove/delete a card on file?..Old site you could go to "Manage My card" and remove the card. Thanks!! And hope all you guys are well and have enjoyed the summer.

Resolved! Bonus Holiday Mobile Data disappeared

Hello, I had a couple of GB Bonus Holiday Mobile Data in my account that seems to have disappeared after transitioning to the new system / look. All I see is the Bonus addon LD minutes. Can someone help to restore this mobile data? Best regards, Mil...

Resolved! US travel

How does my plan work when I travel to US

Resolved! Data usage

Cannot get accurate reading of amount of data used on my account. Every time I get check account it remains the same data usage. Problem has persisted since new format was introduced July 13. My wife's account has the same problem. Extremely frustrat...

Resolved! PM account online service is down?

PM account online service is down?why can I not login?

Voicemail issue

I would like to know if my voicemail can be reset. When calls get my voicemail it says vcml is full but on my end it says no messages. Not sure what happened. How can I fix this?

Contemplating the Limited Time 55 for 20GB on 4G plan BUT?!

To be honest I don't think I really need all that data and while an amazing deal especially if you take the 3x points for a year to knock it down into the 40s every month (or equivalent of), I don't know if my usage would justify that. With that said...

Resolved! plans for seniors with more data

I have been a public mobile client for almost 2years. like it a lot but I would like to get more data. currently with a 4gb plan, not even sure that this is where i get info.

Resolved! change card

Whan I can change my card for automatic payment

Resolved! Payment issue

My payment is not going though even though my card info is correct. And I have also tried using other card as well but the same error message pops up saying oops, something went wrong, please try again.

Resolved! new visa number

how can i change my credit card information on my account

Resolved! I need my puk number

Hey there, I just need my puk number where can I get it? I no longer have my card that has it on there.

Resolved! Transfer to fido

I want to transfer my PM phone number to Fido, I received a text to confirm the transfer but Fido says the porting could not happen as planned

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