Esim failed to install. not stuck in limbo or hell of chat boxes that tell me to login but won't let

[MikeKirk]

My esim failed to install, now I am stuck in these chat box and lack of any noticeable customer support.

The only option it gives me is to get support, but won't let me login to send a ticket because the redirect does not open any sites.

So how am I to use my phone when I have no sim card and my number is being ported from old sim.

[MikeKirk]

Been to the Esim step, it failed to install 3 times, now it tells me to contact support but the only way to contact support is to submit ticket which requires me to login but it does not all me to login.

I think one of the other people mentioned/posted a link to a csm I will give that a try

[Andy85]

@MikeKirk Don't get discouraged, there is a lot of congestion at the moment but it will work when you get the proper support. Check you for community inbox for some extra details.

[hTideGnow]

HI @MikeKirk  are you using iPhone or Android?

check if you receive any Welcome email and scan the QR code there to manual install

if same, you can submit ticket with CS agent here:

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@MikeKirk 

Did you get to the eSIM installation step?   Either the app will ask for your permission to do it for you, or you can get the QR code to install yourself. 

If you missed the step to install by the app, there is a QR code in your Welcome email.  Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone.

Once you installed the eSIM profile, (or If you got passed that step eSIM installation step), try to reboot your phone once.  

If it still does not connect and if you have another active sim on the phone, disable those non PM sim (eSIM/Physical sim) using the SIM Manager on the phone or simply remove the physical sim.  

And make sure the one associated with PM sim and your phone number is enabled.
(On iPhone: Settings->Cellular , make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on)

Then click Reset All Networks on your phone and it will work.  (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, please open ticket with PM support

               https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there