03-05-2025 03:42 PM
My esim installation failed. I can no longer access my account because the validation code to login is being sent to the new number which does not work due to the esim install error. How do I fix this?
03-05-2025 03:55 PM
There is no email option for validation code, only text or voicemail (to the number that does not work)
03-05-2025 03:54 PM
There is no QR code in my activation email
03-05-2025 03:50 PM
@IsaE
If new customer, did you receive an email with a QR code for eSIM?
You could ask try to get 2FA email instead of text. Do you see "didn't receive code" link? Click on it and see if you get 2FA email instead.
03-05-2025 03:47 PM
Is that esim on your phone already? Check the Sim Manager, it could be there. if it is , just enable it and set as Primary
If you cannot find it, then ask PM to help
Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
