Ask for PIN each time we call to retrieve voicemails

[Maggg]

Hello!

So the whole family is on Public Mobile, works great for everyone except my mom's phone

- Option is set to NOT ask for PIN when retrieving messages directly from her phone

- Since several weeks it keep asking the PIN code despite the option is ON, and every 2-3 weeks it says the code isnt valid and we have to reset the code (she's old so it's complicated for her)

- Caller ID is enabled, so the voicemail system should see the number

- Number called to get voicemails is 1-581-580-4001

Any hint? Thank you!

[Maggg]

Thank you for the suggestions, I'll try the long press 1 and see if a different number to get the voicemails resolve the problem (phone wipe done already). Maybe a Network reset in the SIM menu also worth a try.

[Dunkman]

@Maggg 

Interesting problem. Not sure exact solution.  

Here is the list of different numbers to access voicemail across the country:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Updated-list-of-Voicemail-Access-Numbers/...

Maybe try dialing another number to see if same result. 

Maybe try a network reset of phone. Note: this will erase any saved Wifi passwords. 

[TheSterlinger]

So i check my voicemail by pressing and hold #1 from my phone. It goes right in without asking for PIN. 

Have you tried that? Once in there are options that will ask not to require a PIN each time.