my incoming calls are going directly to voicemail

[golf1]

I can't receive any incoming calls.  the caller tells my the call goes directly voicemail 

[golf1]

thanks I rebooted seem ok

[Chalupa_Batman]

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@golf1 wrote:

I can't receive any incoming calls.  the caller tells my the call goes directly voicemail 

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Hello @golf1 

We sure could use some more information before you go to a CS Agent asking for help. For example,

Are you new to PM? Long term customer?

Have you tried restarting your phone?

Have you checked your account to confirm your bill is paid up?

You can check your account on the app on the phone or online or by dialing 611. 

Are you able make calls?

I do know that sometimes recent updates can mess with settings on iPhones, have you tried to reset your Network Settings and reboot?

[hTideGnow]

hi @golf1 

iPhone 11 is on PM's VoLTE whitelist and should work without issue

Try Reboot phone and Reset Network settings

if same, then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[golf1]

iphone 11

[hTideGnow]

hi @golf1 

what phone do you have?

try Reboot the phone and Reset network settings

Also, check if your phone is on PM's VoLTE whitelist
https://www.publicmobile.ca/en/on/get-help/articles/volte