@CarolSun you port request from Speakout is not completed.
Try to reboot your phone with PM sim card and test if incoming calls and texts work.
If not,the port is not completed. Put your Speakout sim card back to the phone, it should still work, both incoming and outgoing
Did you provide PM with your IMEI or SprakOut PIN as porting info?
First, there is no account number with Speakout, so, porting have to be done via IMEI or PIN. And remember, Speakout does not send SMS for port authorization and it might takes time
For IMEI, Speakout uses the IMEI at time of activation or at some point in your account history, not the IMEI currently on the network. This means that for older Speakout account that you have changed phone since you joined, you might need the IMEI from a phone several years ago. So, what you provided might or might not work
You can call Speakout customer service and provide them the IMEI that you have to see if it matches what they have on the account.
If it does, then you can port with the IMEI only, instead of the PIN. But If you no longer have access to that IMEI, Speakout Support will not disclose the IMEI to you, and you will have to provide Public Mobile with the PIN.
