Showing results for 
Search instead for 
Did you mean: 

Can't log in

Great Neighbour / Super Voisin


 Hi, I am not able to login because my simcard is not working. I couldn't get OTP and when I press confirm for full access, there is no option to get OTP by email. How can I go to my account and activate ne simcard?


Good Citizen / Bon Citoyen

Further to my earlier reply, the "Didn't get the code?" link should also be present when the app presents you with a screen to enter your OTP. Following the link should allow you to request the OTP to be sent to your registered email:
Screenshot_20231126-201416 - Copy.png
Screenshot_20231126-201440 - Copy.png

Good Citizen / Bon Citoyen

You're not the only one. Public Mobile's system is glitchy. Many customers are not receiving verification codes to their emails/phone number, and they cannot log into their accounts. I recommend you request cancellation. Staying customer with this horrendous company is simply not worth it.

Good Citizen / Bon Citoyen

Not sure about the app, but on web there's a link below the OTP entry box, to the effect "I didn't receive the code", which you can click to take you to a screen where you can choose to have the code sent to your registered email.

Need Help? Let's chat.